GoTo Connect Retail Trade Reviews & Insights

Score8 out of 10

334 Reviews and Ratings

Community insights

TrustRadius Insights for GoTo Connect are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Integration: Users have praised the platform for seamlessly integrating chat, video, and audio features for collaborative meetings. Mobile App Functionality: Reviewers appreciate the well-liked mobile app that allows easy conduct of meetings, screen sharing, and call forwarding. Customizable PBX System: The user-friendly and customizable PBX system is highly valued for its ability to customize ringtones and hold music. Excellent Customer Service: Users value the excellent customer service provided by GoTo Connect, along with high-quality and reliable internet-based systems. Templates for Messages: The utilization of templates for messages is highlighted as a positive aspect by users. Intuitive Admin Portal: The intuitive user interface on the admin portal is commended for its simplicity and cleanliness. Great VoIP Quality: Users find the VoIP quality great in GoTo Connect, especially considering the price point.

GoTo Connect Reviews

6 Reviews

Retail TradeRetail6

Great collaboration solution

Rating: 10 out of 10

Incentivized

October 2, 2025

Use Cases and Deployment Scope

GoTo Connect is a fully featured voice over IP phone system similar to RingCentral or 8 x 8 and is also bundled with additional services that can be used for troubleshooting and such as remote diagnostics. It supports a variety of standard phones that can be used for voice communications, and it also includes numerous other forms of communication such instant messaging and conferencing.

Pros

The fluffy services are standard and easy to use
The conference is fully featured and can allow you to do things that you would normally do with Zoom or other collaborative products

Cons

They could improve the variety of the telephones that are supported compared to others such as the full range of Cisco Phones in Cisco video phone
They could directly integrate with Teams, but if you already have Teams and you probably don’t need this

Likelihood to Recommend

GoTo Connect is an ideal solution for a small business that wants to have employees being able to communicate in a variety of different forms in a cost-effective manner for voice and instant messaging and conferencing, and really provide you with a full suite of solutions for business use.

Bernard Gutnick

Cloud Applications Consultant and Actor in Information Technology at Bernard Gutnick (Retail, 201-500 employees)

Vetted Review

3 years of experience

View profile

GoTo (as the name suggests)

Rating: 9 out of 10

Incentivized

December 6, 2023

Use Cases and Deployment Scope

GoTo is a great tool that helps with communication in a business org. This helps with meetings and video conferences when we are trying to incorporate a group of people who all cant be in one place. GoTo has everything that we need to conduct business meetings and chat with fellow team members

Pros

Clear Video Meetings
Great phone Features
Team chat

Cons

Not functional when internet is down
Sometimes voice quality is not so great but that could be because of internet
Meeting limit

Likelihood to Recommend

Well suited for Trainings

Verified User

Consultant in Customer Service (Retail company, 5001-10,000 employees)

Vetted Review

1 year of experience

GoTo Connect.

Rating: 10 out of 10

Incentivized

September 26, 2022

Use Cases and Deployment Scope

Go to connect is the primary form of voice and meeting communication in our company.

Pros

Soft phone software is excellent.
Meeting integration with outlook is excellent.
Screen sharing is very effective.

Cons

User interface can be confusing. First time use made it hard to find a meeting room.
The soft phone application shows indications of missed calls when the log has been cleared.

Likelihood to Recommend

Our customer support center uses GoTo Connect softphones. This is perfect as they do not need to have a physical phone as they are doing all their work on the pc already.

Verified User

Engineer in Information Technology (Retail company, 51-200 employees)

Vetted Review

3 years of experience

The best investment in communication without complications

Rating: 10 out of 10

Incentivized

June 22, 2022

Use Cases and Deployment Scope

We use GoTo Connect for all our communications, with Yealink phones and the mobile application we are connected from anywhere, I am amazed at the great call quality that GoTo Connect gives us. Previously we had the problem of the limitations of an analog switch due to the lack of portability, in addition to the costs involved in updating or renewing it. Without a doubt, it was our best choice to hire GoTo Connect services.

Pros

The quality of the call stands out from other telephony services
The mobility of telephone lines saves a lot of installation and relocation expenses
The cost of the service is fair for all the features it offers
The service provides connection with desk phone and mobile phone without complications

Cons

It would be great to be able to take an ongoing call from your desk phone in the mobile app
Record calls from the basic plan at least for some extensions
Improve the virtual meeting interface

Likelihood to Recommend

GoTo Connect covers all our communication needs throughout the company, for the customer service area it helps a lot in its portability, it is not necessary to have employees in a static place since they can answer and redirect calls from anywhere. For the administrative and operational areas there is no limitation in case of having cases of work at home. I don't find any weakness to GoTo Connect

Jairo Antonio Puente

Information Technology Manager in Information Technology at Pinturas Sensacolor S.A. de C.V. (Retail, 51-200 employees)

Vetted Review

3 years of experience

My Honest Experience with GoTo Connect (Formerly LogMeIn and Jive)..... The real uncut version.

Rating: 10 out of 10

Incentivized

June 17, 2022

Use Cases and Deployment Scope

We started with Jive, and as it transitioned to GoTo Connect, then GoTo Connect we stuck with it. We use this primarily as our main phone system. All incoming calls are routed through the virtual assistant and then into the phone map. I currently have 2 locations where we use the physical desk phones and then multiple users using the phone app. We have 7 physical phones currently. When we started with Jive, we had 2 divisions within the company. A landscape division and a power washing division. We have since sold off the power washing to focus on the landscaping. We have a small office so being able to clearly and easily route the calls with the virtual assistant is a huge plus. During COVID it was easy to have our office staff work remotely as the VOIP phones are easily plugged into any internet source.

Pros

Ability to route calls, even complex multi-layer virtual assistance
Reliability is HUGE - very minimal downtime
Ease of setup and use
Plug and Play anywhere!

Cons

The app has sometimes been glitchy at least on our droids/iphones
updating older phone software to be compatible with newer features
The ability for multiple users access and respond to the texts

Likelihood to Recommend

I like the flexibility and not having to call someone to change the system. It's easily managed by yourself. You can add or remove options in the virtual assistant and easily direct calls however you want. It's nice to be able to be flexible if employees have to work remotely, the phone can go home with them and is easily connected. Or just running the phone off the desktop app or mobile app. Voicemails are emailed to you and the same with virtual fax, it's all done via email and is super convenient. If you're looking for a basic 1 line system, this is probably not the right fit, there are cheaper and easier options... We started with OOMA but outgrew it. I just like the fact you can grow or shrink the platform to whatever you need.

brad kercher

Operations Manager in Professional Services at Ohio Green Works (Retail, 11-50 employees)

Vetted Review

2 years of experience

Great system for businesses of all sizes

Rating: 10 out of 10

Incentivized

January 28, 2020

Use Cases and Deployment Scope

All of our calls run through GoToConnect. We have 25 handsets, and the beautiful thing about this system is that it works smoothly with deskphones, mobile app, and on laptops via soft phone. This system is extremely well thought-out, and great for people who only occasionally take calls to people who live on the phone. As part of our package, we had GoToMeeting as well, so people in our org who need video calls have that as well.

Pros

Device agnostic
Desk phone integration

Cons

The text messaging is weak. No multi-department functionality. No MMS. No other messaging channels, such as Messenger, live chat, or Twitter DM
No integrations with Omni-channel messengers, which means juggling multiple windows

Likelihood to Recommend

Small businesses that need handsets will like this system. A lot of systems have to dogleg handsets into soft phones, where GoToConnect supports handsets natively. Scalable and modular, so large organizations that primarily use soft phones will be right at home with GoToConnect as well.

Verified User

Program Manager in Research & Development (Retail company, 11-50 employees)

Vetted Review

2 years of experience