Community insights

TrustRadius Insights for GoTo Connect are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Integration: Users have praised the platform for seamlessly integrating chat, video, and audio features for collaborative meetings. Mobile App Functionality: Reviewers appreciate the well-liked mobile app that allows easy conduct of meetings, screen sharing, and call forwarding. Customizable PBX System: The user-friendly and customizable PBX system is highly valued for its ability to customize ringtones and hold music. Excellent Customer Service: Users value the excellent customer service provided by GoTo Connect, along with high-quality and reliable internet-based systems. Templates for Messages: The utilization of templates for messages is highlighted as a positive aspect by users. Intuitive Admin Portal: The intuitive user interface on the admin portal is commended for its simplicity and cleanliness. Great VoIP Quality: Users find the VoIP quality great in GoTo Connect, especially considering the price point.

Reviews

5 Reviews

Mining, Quarrying, and Oil and Gas ExtractionMining & Metals3Oil & Energy2

GoToConnect

Rating: 8 out of 10

Incentivized

September 26, 2022

Use Cases and Deployment Scope

We mostly use GoTo Connect as a phone system within our company. VOIP is nice to use at our remote mine sites where we only require an internet connection to make it work. It helps to keep people connected, and we've deployed Yealink video phones. Hence, we have instant video calls to accompany the audio portion which is a big help in keeping people connected when working remotely.

Pros

Voice calls
Video calls

Cons

Messaging
Softphone quality
Software updates
Software ease of use

Likelihood to Recommend

Very good as a cost-effective solution to voice communications where users are distributed across the country or further across the globe. We're a mining company and often work on the side of a mountain or underground where traditional telephone service does not reach, so as long as we have internet, it can even be satellite or a cellular internet hub, we can make this service work.

Verified User

Manager in Information Technology (Mining & Metals company, 201-500 employees)

Vetted Review

3 years of experience

GoTo Connect (formerly Jive) Review

Rating: 9 out of 10

Incentivized

September 26, 2021

Use Cases and Deployment Scope

GoTo Connect (formerly Jive)'s intuitive user interface makes my entire work seamless. I can smoothly connect with my colleagues through its fantastic phone call feature and discuss crucial tasks.

Pros

GoTo Connect (formerly Jive)'s excellent phone call feature is extremely vital for my work.
The most stunning thing is its intuitive interface that is very simple.

Cons

The mobile application is quite laggy sometimes.
I feel that it is very expensive for small businesses. A lower price would be immensely beneficial for small businesses.

Likelihood to Recommend

GoTo Connect (formerly Jive) is a very simple software to set up. The best feature is its impeccable phone call feature that is very essential for daily work. However, I find lagging issues with its mobile application. I feel that its mobile application needs enhancement.

Mohsin Shah

Digital Marketing Executive in Marketing at New India Metal Works (Mining & Metals, 1-10 employees)

Vetted Review

1 year of experience

View profile

User Friendly My GoTo Connect

Rating: 9 out of 10

Incentivized

May 27, 2021

Use Cases and Deployment Scope

User Interface and very easy to use and [the] quality is good. It has been used by engineering, supply chain and sales team. It is used by cross functional team to resolve multilocation conferencing issue[s] also [to] schedule internal and external meetings.

Pros

User friendly
Audio quality is good
Easy to schedule meeting and join meeting

Cons

Screen sharing
Need to reduce application start up time
Sometimes suddenly audio is stuck

Likelihood to Recommend

For Internal [meetings] and where you need to share a screen with teammates, it's very useful and recommended.

Viky Thorat

Design Engineer in Engineering at Map Oil Tools Inc. (Oil & Energy, 11-50 employees)

Vetted Review

2 years of experience

GoToConnect is the way to go!

Rating: 10 out of 10

Incentivized

August 6, 2019

Use Cases and Deployment Scope

GoToConnect Hosted VoIP is utilized across our entire organization. It solves communication issues between departments and help direct outside phone calls to the right employee and department. It also provides multiple numbers to different divisions within our organization. Upon improving communication between departments, it has resulted in increased productivity on a daily basis between users.

Pros

Users can sit at their desks and communicate with another user without having to get up.
Increased productivity.
Easier to manage and administer with online portal.

Cons

I find it easy to use, not really any suggestions for improvement.
The Find Me tree took more time to learn.

Likelihood to Recommend

GoToConnect Hosted VoIP is utilized across our entire organization. It solves communication issues between departments and helps direct outside phone calls to the right employee and department. It also provides multiple numbers to different divisions within our organization. Upon improving communication between departments, it has resulted in increased productivity on a daily basis between users.

Betty Oren

Project Manager in Product Management at Fibracan (Mining & Metals, 11-50 employees)

Vetted Review

1 year of experience

GoToConnect Beginnings

Rating: 9 out of 10

Incentivized

December 17, 2018

Use Cases and Deployment Scope

Our company uses GoToConnect to direct incoming calls to the main phone number to the various departments and field offices. We needed to replace our server based system with a cloud-based system.

Pros

They have a great interface for creating simple to complex dial plans. I didn't think we needed something very complicated, but it was easy to see how some of the features that weren't available to us before could be useful.
You don't need to download a desktop application.
The mobile app is very streamlined, which keeps it from becoming a technical issue.

Cons

The support people are great, but it takes a very long time to get a hold of someone.
As the administrator I have had a difficult time re-finding some of the set-up pages because it's a little bit of a maze to get between the Voice side and the LogMeIn account.

Likelihood to Recommend

GoToConnect is really well suited for small businesses with mobile and flexible employees. Our company has employees in 4 different states that work from home, the field and the office. GoToConnect keeps everyone in contact and helps us know what everyone's status is. We have a couple locations that couldn't switch over to an IP based phone system, and it was easy to get calls routed to the analog phone lines.

Becci Casteel

Process Engineer in Corporate at Buckhorn Waste Services (Oil & Energy, 11-50 employees)

Vetted Review

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