GoTo Connect Manufacturing Reviews & Insights

Score8 out of 10

334 Reviews and Ratings

Overview

Synthesised from 5 reviews | Last Published June 3, 2026

In TrustRadius reviews, GoTo Connect is valued by manufacturing operations for its ability to provide flexible communication across diverse work environments, from factory floors to remote offices. Its multi-device call handling ensures seamless internal and external communications, crucial for maintaining production schedules and customer satisfaction. The platform’s robust call routing and customization features are particularly beneficial, enabling precise direction of inquiries to specific departments, a capability highlighted by 2 of 5 reviewers.

Manufacturing teams report significant cost savings by moving away from on-premise hardware, a benefit noted by 2 of 5 reviewers. However, some find the administrative portal challenging for complex configurations, and limitations exist in SMS group messaging and campaign approvals. While core phone system functionality is highly utilized, integrated meeting and messaging features are often underused, with teams preferring established third-party solutions, leading to a segmented adoption but overall positive impact on operational efficiency.

Pros

Supports flexible communication across distributed manufacturing sites and remote staff
Multi-device call handling enables seamless communication from mobile, laptop, or desk phones
Streamlined setup of dial plans for agile adaptation to production and team changes
SMS capabilities facilitate rapid, asynchronous communication for production alerts and supply chain updates
Cost savings by replacing on-premise communication hardware and reducing maintenance

Cons

Administrative portal complexity hinders efficient system management for lean IT teams
Limitations in SMS features, specifically for group messaging and campaign approvals
Integrated meeting and messaging tools are often underutilized, with preference for third-party solutions
Managing complex configurations can be challenging without specialized training

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GoTo Connect Reviews

29 Reviews

ManufacturingAutomotive8Electrical & Electronic Manufacturing1Food & Beverages1Machinery1Industrial Automation2Paper & Forest Products1Pharmaceuticals2Apparel & Fashion3Consumer Goods2Sporting Goods1Computer Hardware1Defense & Space1Aviation & Aerospace1Medical Device1Business Supplies & Equipment3

GoTo Connect on a Helpdesk.

Rating: 8 out of 10

Incentivized

October 5, 2025

Use Cases and Deployment Scope

We use it for inbound and outbound communications with our customers. Industrial customers in the manufacturing industry. Additionally, we use it to monitor the number of calls, missed calls, and other key performance indicators. This is integrated into our availability in Microsoft Teams. So when we are available, we can reach out to other available colleagues.

Pros

Summarize the number of calls.
integrate into Teams.
Managing incoming calls.

Cons

Call routing of incoming calls could be better.
The lack of guidance in the interface.
difficult to start working with, without clear instructions.

Likelihood to Recommend

Well-suited if you are looking for a basic helpdesk center, it suits well for remote teams working in the helpdesk. Combined with other GoTo tools, such as meetings, it works fine. integrates well into Microsoft's teams. For offline work, it is less suited, as it lacks an offline feature. Depend on internet access. It is not as customizable as sometimes needed, but that's the case with other out-of-the-box tools as well.

Verified User

Engineer in Information Technology (Industrial Automation company, 11-50 employees)

Vetted Review

3 years of experience

Love GoTo

Rating: 8 out of 10

Incentivized

September 4, 2025

Use Cases and Deployment Scope

We use GoTo Connect for incoming calls, call management, and texting. We appreciate being able to text using the software. The dashboard is easy to understand and compared to other systems I can control where my calls go with a click and drag. Other systems we have tried make re-routing calls a chore, but it's pretty simple when using GoTo Connect. I am also able to track missed calls and even record conversations if necessary.

Pros

Flexible Dashboard
User call direction is simple to understand
Recorded messages easily personalized
Voicemail is straight forward

Cons

Automatic verbiage on texts...that contains the legal opt out options
scheduling texts
text notifications on the computer

Likelihood to Recommend

We tried a local service offering the 'same' package as GoTo, and it was a disaster. The ease of using the system is so nice; especially since it's pretty user friendly. If I don't know, I usually can figure it out. I wish the the holidays didn't have to be set by me every year, it would be nice if there was a default for major holidays, but I love that I can also control when those holidays are in the phone system.

Verified User

Administrator in Corporate (Medical Device company, 1-10 employees)

Vetted Review

8 years of experience

GoTo Connect Integrated.

Rating: 10 out of 10

Incentivized

September 2, 2025

Use Cases and Deployment Scope

All the communication is done via GoTo Connect we use a lot of the call routing features and receptionist features. We Also did not have very much analytics data from our previous phone system so we added that in. We also needed phone app integration. The biggest part is the receptionist features.

Pros

Call Routing
Receptionist features
Phone app twining
Analytics

Cons

the licensing system isn't clear for none users
the follow me feature isn't very clear
integration with Tekion isn't clear
more control over porting.

Likelihood to Recommend

This is the only phone system i recommend the transfer was very clear and we had a great project manager who handled everything. The dial plan controls was very good. It was simple to create a dial plan and we liked that the app a lot. We were also impressed with the click to call integration.

Paul Plete

Systems Administrator in Information Technology at O'Gara Coach Company (Automotive, 201-500 employees)

Vetted Review

5 years of experience

Verified on LinkedIn

GoTo Connect worked after trying other systems.

Rating: 9 out of 10

Incentivized

July 7, 2025

Use Cases and Deployment Scope

We use GoTo Connect for our phone system. It replaced our old AT&T phone system. It is far less expensive, and has a ton more features. It also gives our company a more professional sound when someone calls our main line. It is very intuitive and easy to learn.

Pros

Call routing setup
Automated answering system setup
Ease of use

Cons

AI summary of all incoming calls
Administrator menus can be a bit confusing
Voicemail system feels antiquated

Likelihood to Recommend

We switched from a very old phone system to GoTo Connect. All of the new features are great, and my older employees were able to easily figure out how to do all of the normal functions, such as call forwarding, voicemail setup, paging, etc. without any training. It would be nice to have an AI summary of all calls though.

Verified User

Executive (Machinery company, 1-10 employees)

Vetted Review

2 years of experience

Great Phone System for your company

Rating: 10 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

GoTo has helped us understand all the options available within their telephone system. We started with training, which was excellent. We received all the help we needed to understand how it works and to help us get everything connected and up and running from day one. Assistance is immediate when you need it, which in my case hasn't been much. The system is designed to detect when you do something wrong; it notifies the GoTo team, and they contact you to inform you. The system has many options that have helped us organize our telephone system. It's easy to use. You can create users, change extensions, create groups, and create dial plans (options we didn't have with our previous system, nor were they able to offer us when renewing). The calls are of very good quality and allow us to review all the procedures we performed. The most important thing we've achieved is not missing calls thanks to the system's configurations. It's a recommended product for anyone who wants to control their company's calls.

Pros

Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
Voicemail options: Availability to create some voicemail with multiple receptors
Devices option: with several options to change on your devices
Audio library: Multiple option to create your own audio library with or without ambien music

Cons

Messages visualization on the app is not much clear

Likelihood to Recommend

It's a suitable product for companies that have different phone lines assigned to representatives, thanks to the ease of tracking user calls. The system has options for meeting a company's daily needs without sacrificing time when making changes or modifications. It's hard to find a less suitable component, as it offers options that can be combined to achieve the results the company is seeking.

Verified User

Manager in Customer Service (Automotive company, 51-200 employees)

Vetted Review

2 years of experience

Great Service and Value

Rating: 10 out of 10

Incentivized

May 1, 2025

Use Cases and Deployment Scope

For our stores, this means being able to take customer calls to our 800 number as well as our local numbers and get things routed correctly also for accounting and a directory and with customer service voicemails going to the relevant manager for the store. It's a complete system.

For our car wash, we are able to get customer calls and customer texts and respond from our desks our laptops or our phones. This makes it super convenient and the fact that the GoTo Connect app keeps everything for that customer organized in one area, makes it easy for any person on the customer service team to take a call or a text. I have tried other phone services and they just don't compare. Nobody has the dedicated customer support that GoTo Connect does and their web-based call plan scripting is simple and powerful. We really love GoTo Connect

Pros

SMS
Call Trees
customer Service and Tech Support
Integrated call and message platform.

Cons

Being able to initiate a text conversation from the app on a shared number. It can be done from the web app, but not phone app
In my experience, Scheduling in a call plan is diabolical
The order of the list of functions on the left panel of the pbx Administration page is confusing and seems in random order. grouping by function would help. Also hovering above for a definition; it's hard to remember the difference between devices and hardware.

Likelihood to Recommend

I've investigated other web-based phone software and haven't found anything better than GoTo Connect. The call tree programming section is superior and it can do nearly everything you need. I think the website could be cleaned up to make them a little bit more intuitive. It's all there, but it's not always easy to find.

Verified User

Manager in Information Technology (Automotive company, 11-50 employees)

Vetted Review

5 years of experience

GoTo is a good internet phone system

Rating: 9 out of 10

Incentivized

May 1, 2025

Use Cases and Deployment Scope

We've been using GoTo for approximately seven years. With a reliable internet connection, the phones perform very well. On the administrative side, however, the system can feel overwhelming without proper training. If someone unfamiliar with the platform makes changes, it can disrupt the entire phone setup. I’ve been involved with GoTo since we first adopted it, and overall, I haven’t experienced many issues—unless someone else tried to assist with system management. Most problems we've encountered have stemmed from user error and were usually resolved quickly. There was only one notable incident that GoTo support couldn’t resolve. It stemmed from a requirement to re-sign a contract, which we were never contacted about. Despite multiple attempts to follow up, I never received a response from their team.

Pros

Recorded calls and being able to listen to them.
Dial plans are easy to set up
setting up new extensions is easy

Cons

When we called you about our "Contact Center" issues it took many calls and emails for someone to figure out you wanted us to sign a new contract or something like that. But once they figured that out, no one know who it was that we needed to contact to get it resolved. Eventually our Contact Center issues started to work again without signing anything.
I think for Voicemails being forwarded to emails, the wording needs to be corrected so it is obvious that is how to have voicemails sent to emails. Then when you do set it up, then have all the pending voicemails forward to the email so they are not missed.
I personally like the original Call Reports area, it is easier to do research. The newer way is more complicated. I know the older way will eventually be deactivated but I would much rather use the older way please.

Likelihood to Recommend

Verified User

Administrator (Pharmaceuticals company, 51-200 employees)

Vetted Review

7 years of experience

Great system but can use some improvement

Rating: 10 out of 10

Incentivized

May 1, 2025

Use Cases and Deployment Scope

We use GoTo Connect to receive business calls and communicate with our team internally if we are not in the office together. We also deploy GoTo Connect to auto & motorcycle dealerships that need new VOIP systems. Most of them are on GoTo Connect now. Before they were using hybrid POTS/VOIP systems with internal PBXs.

Pros

Calls
Text messages
Paging

Cons

Customer service
Tech support
Adding park lines to all phones, using a group system instead of manually going to each phone in the dashboard.

Likelihood to Recommend

GoTo Connect is well suited for places with stable and reliable internet. Where it is not well suited would be remote locations with poor internet service. If a site was using a cell signal for internet or satellite it may not be the best place to implement GoTo Connect. I think it is great where internet service is reliable.

Verified User

Project Manager (Automotive company, 11-50 employees)

Vetted Review

1 year of experience

Great Implementation

Rating: 10 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We converted phone systems to GoTo Connect six months ago. The transition team was great and the process very smooth. We have about 100 users and multiple receptionist who answer incoming calls and route them appropriately. The reception dashboard is easy to navigate. The app for users who want to use their cell phone to answer calls works well. Finally, the admin dashboard is easy to use and manage. Overall we are extremely pleased with GoTo Connect.

Pros

transcribed voice mail
Easy to listen to calls for training purposes
Easy set up and management of the system
Great training and transition team.

Cons

calls sometime "stick" on the reception dashboard
Reception dashboard needs slight improvements.
Need more assistance with getting text campaigns approved.

Likelihood to Recommend

Well suited in our environment of utilizing a reception team to answer incoming calls.

Connie Cronin

Controller in Corporate at Perrysburg Automall (Automotive, 51-200 employees)

Vetted Review

1 year of experience

View profile

The Best Communications Platform

Rating: 10 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We use GoTo Connect as our communication platform in our automotive dealership which includes a small call center. We leverage every feature we can and have some pretty advanced configurations for dial plans, call routing, chat queues, etc.. GoTo also allows us to have a hybrid workforce with some working from home. We are also getting started with the newer AI features . It is easy to see how the system keeps evolving to meet the changing business needs for our organization. We are able to meet our customers where they are at and communicate with them however they feel most comfortable. The technology, security, simple administration interface and ease of use are all aspects we love as well. I would definitely recommend the GoTo Connect system. 10 out of 10!

Pros

Dial Plans
Call Routing
SMS / Text
Chat Queues

Cons

Improved SMS for groups of users sharing a phone number
More advanced features for live chat
Improved interface for accessing call recordings

Likelihood to Recommend

GoTo is a perfect choice for any sized business as well as for any business who needs a system that works no matter where the users are located. The ease of use combined with advanced features all it to be the system of choice for any business situation I can think of.

Verified User

Executive in Information Technology (Automotive company, 51-200 employees)

Vetted Review

5 years of experience

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Great Phone System for your company

Rating: 10 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

Pros

Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
Voicemail options: Availability to create some voicemail with multiple receptors
Devices option: with several options to change on your devices
Audio library: Multiple option to create your own audio library with or without ambien music

Cons

Messages visualization on the app is not much clear

Likelihood to Recommend

Verified User

Manager in Customer Service (Automotive company, 51-200 employees)

Vetted Review

2 years of experience