Based on 6 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 6 reviews | Last Published June 3, 2026
GoTo Connect serves Information industry organizations, particularly those with distributed or hybrid teams involved in software development and ERP, as a unified communication solution. In TrustRadius reviews, its integrated VoIP and meeting capabilities are highly valued for streamlining internal and external collaboration, enabling cost reduction by moving away from traditional telephony and simplifying communication infrastructure administration. This allows IT resources to focus on core information services rather than complex system upkeep.
While the platform delivers reliable core telephony, some reviewers, specifically two of six, noted slow loading times for the administrative portal and preferred the legacy interface for routine tasks like user management. Concerns also emerged regarding a complex application sidecar and analytics features that are not user-friendly for data-driven requirements. Overall, reviewers in the Information sector find GoTo Connect effective for core communication needs but suggest improvements in administrative efficiency and reporting usability.
Pros
Cost reduction through VoIP adoption, freeing budget for core information services.
Simplified administration of communication systems, allowing IT to prioritize data and analytics.
Reliable core telephony, messaging, and meeting features for consistent client engagement.
Unified platform for seamless collaboration among distributed software development teams.
Ease of deployment and management, reducing the need for specialized IT expertise.
Cons
Slow loading times and clunky experience within the administrative portal, hindering agile IT management.
Complex and cumbersome application sidecar impacting daily operational workflows.
Analytics features lack user-friendliness for data-driven insights and stakeholder reporting.
Preference for legacy admin interface for routine tasks, indicating current UI challenges for IT staff.
We are an ERP software company and about 18 months ago we made the switch form a local phone company and Zoom to GoTo's package of VOIP phone system and meetings.
So far it has been mostly smooth sailing. There were a couple things we were able to do with our local company that we miss, but overall it is a much better and much more affordable package. I can only remember 1 outage over the past year and a half. The main complaint we have currently is that when we do virtual demos of our software, if the client joins via the website, screenshare is almost non-usable. Everything get so pixelated we cannot use it. However; if the client downloads the Windows/Mac app, everything is great.
Pros
Phone tree routing
Great call/meeting quality (assuming you download the app)
Decent UI for softphone
Cons
Outlook integration
Joining meetings with the web interface
Softphone UI could due with a few small changes that could make a big difference.
Likelihood to Recommend
It has been great for our office phones and virtual meeting hub. It has been affordable and reliable. Currently if you are doing a lot of online demos with clients who are less tech savvy, the screen share can be an issue when joining from the web app. We are a smaller business, but we do have multiple locations and it has allowed us to integrate more seamlessly.
GoTo is a business phone system that enables our call center to handle both incoming and outgoing calls, supporting our merchants in multiple countries worldwide.
Pros
Basic call center functions like phone queues.
Recording calls.
Basic reporting.
Basic Dashboard.
Cons
The AI (this is a joke and does not work at all).
Dashboard features such as alerts.
Likelihood to Recommend
GoTo might be a decent phone system, but its support is subpar; most team members struggle to understand how to use it when you call them, and it's challenging to obtain support for more complex features. The AI Features look nice, but when you start to actually dig into them you find they are not actually working like advertised. GoTo was much better as a basic phone system.
GoTo Connect helps our business & clients stay connected on the go, as well as reach into other markets than our Austin, TX HQ with virtual DIDs, contact center, and SMS/txt messaging. We also LOVE the "Zoom equivalent" of GoTo Meeting that's now FULLY integrated into GoTo Connect. It allows our hybrid workforce to quickly, seemlessly, and effectively communicate, collaborate, and share our screens with participants to increase the experience & process. I'm starting to FORGET how we did work BEFORE we had this level of collaboration capability. It's HUGE for our business.
Pros
Quick Mtg Starts, 1x click options to add people (phone or computer)
Allows for PLENTY of participants, and NO TIME LIMITs on mtgs
When synching a video or some multi-media presentation within the platform during an online mtg, it's fantastic
Cons
Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application
Likelihood to Recommend
It's GREAT for small team huddles, and for having a POWERFUL cloud-based PBX that's actually pretty easy to administer (even if you're NOT a "telecom person"). Their tech support is pretty solid/easy to understand their English speaking (even if the contact center agent's FIRST language might NOT be English). I'd highly recommend to any business looking to increase its ability to communicate with its customers.
We use GoTo Connect for calls, texts, and faxing. For me, I've seen some lag when loading the desktop app. I have an issue when receiving calls, the box to answer the call is not on top of my other windows, I have to search for it. Analytics is a little hard to use, really see who called in. It's all jumbled together. I usually have to reference the legacy call reports to see the information I need. Admin portal, I actually prefer the legacy Administration Portal. There are some things I can't make changes to and have to use the Admin Portal, but for swapping out users, making adjustments to the dial plan or the users' button configuration.
Pros
The Dial Plan editor.
All in one app, everything from platform
Cons
Analytics - more user friendly
The call pop when incoming call, making sure its easily accessible not hidden.
Rather than having to use a dial plan in the dial plan section, have the users be able to add a schedule to the extension dial plan instead.
Likelihood to Recommend
Overall, GoTo Connect works for our needs. There are some minor changes I feel that need to be made. The admin portal is very user-friendly and easy to use. Again, some minor changes to make it the best. The apps are becoming more user-friendly and easy to use as well. Having users be able to manage their own schedule vs having to create a dial plan and having a admin user manage it.
We use GoTo in our organization to communicate internally and test features as we also help other GoTo users to get the best out of their phone system, since we help them implement it. We use the GoTo admin portal in a daily bases, and the major problem we have we encountered is the admin portal loading very slowly or not loading at all, as well as the GoTo analytics wallboard, it seems to take a long time to load. Other than that, we think the other features function just fine and we are quite pleased with them.
Pros
Call Flow editor
Call forwarding to external numbers
E-fax
Instant/auto reply for SMS
Cons
The GoTo application sidecar. Is too big and it a bit complex to use, such as expanding it and then dock it back to the app.
Faxing via the GoTo application. We'd love to be able to customize the cover page. Also, we wish not having to maximize the entire app to access the next step of faxing.
Call Queues callback threshold. This is such a difficult setting to understand. The 15 minute rule to receive the call back makes it almost inessessary to add time to receove the call back. It's be helpful to make this simple, such as "the number of seconds/minutes I add in that field, that's then callrs such recieve the call back".
Likelihood to Recommend
1. It's a very user-friendly platform. From the admin portal to the application. 2. The access to technical support is great. Their support team is always willing to help. 3. Having new features for user to take advantage such as the text to speech. 4. The GoTo application now gives users the option to add their work hours, which make things easier for remote workers
VU
Verified User
Project Manager in Information Technology (1-10 employees)
GoTo Connect is ideal for any organization, although it has very strong features for small and medium size companies. GoTo Connect, GoTo Meeting and GoTo Webinar (GoTo suite) are cutting-edge trust-worthy solutions. I highly recommend this all-in-one business communication software and cloud base solutions suite. Reliable and convenient platform.
Pros
Smart business phone system
Engage audiences
Scalable contact center capabilities
Cons
In rare ocassions the signal is weak
Some delays in the connections
Some clients did not about GoTo Connect (brand positioning)
Likelihood to Recommend
GoTo Connect is the right communication partner to simplify how your organization connects, engages, creates relationships in a digital and dynamic world. Phone system, CX and contact center capabilities are among the best in the market, rapidly earning recognition and brand reputation. GoToConnect uses an AI-powered platform which is simple to use, manage, and is quite affordable.
We have been using GoTo since it was Jive, and we advise all of our clients to use it when they need to upgrade from an antiquated phone system to a contemporary VOIP system. They know a great deal about the things they sell. They helped me discover a solution or pointed me in the correct path even when there was no difficulty.I can use my cell phone to make and receive calls thanks to the system. I can use my cell phone as an extension of my school phone thanks to Go To. Anywhere I have cell service, I may use the all-call system to send and receive pages, answer and make calls, and leave voicemails.
Pros
Visit to connect to integrate chat, video, and audio features on one platform.
Meetings
Screen sharing
Call forwarding
Cons
file storage support
Customization options
Likelihood to Recommend
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
GoTo Connect integrates various communication channels into a single platform, providing a unified solution for voice, video, and messaging. This can help streamline communication within the organization.Cloud-based solutions like GoTo Connect are often scalable, allowing organizations to adjust their communication infrastructure based on changing business needs.By providing tools for real-time collaboration and communication, GoTo Connect aims to enhance overall productivity by reducing communication barriers and facilitating quick decision-making.
Pros
Instant Messaging and Collaboration
Online Meetings and Webinars
Ease of Use
Cons
Meeting Recording and Transcription
Customization Options
Advanced Collaboration Features
Integration Complexity
Likelihood to Recommend
GoTo Connect is well-suited for organizations with remote or distributed teams. Its features, such as video conferencing and online meetings, facilitate effective collaboration among team members regardless of their physical locations.SMBs with limited IT resources can benefit from GoTo Connect's cloud-based architecture, which reduces the need for on-premises hardware and maintenance. The platform's scalability also accommodates the growth of small to medium-sized businesses.
We used Goto Connect as complete communication center from calling clients to internal team communication. Virtual mobile number is very good features for us, single number in marketing media yet a team 10-15 people ready response, consumer calling waiting time reduced just by simple putting single number in public domain, Document and real time multiple communication methods used by core IT development team for meeting and production report
Pros
Real time meeting between internal team for product discussion
Single number serves a whole call center
Collaboration works well to set responsibility digitally
Cons
Adding multiple call can be more faster
Likelihood to Recommend
It is well suited in a organisation of people 5-15+ so that when it comes to timeline and responsibilities to assign, we can use goto connect as micro manager which keep everyone updated and in loop. File sharing and collaboration is great features to work faster and quicker to deliver results on time with accuracy
We use GoTo Connect (GTC) for communication with our customers. During covid and lockdown rules, we had to work from home. GTC helped us be in touch with our valuable customers as we could make and receive calls through GTC app. We pretty much depended on GTC and use it every day!
Pros
GTC App works very well
Sound quality is excellent
It integrated very well with SIP handsets
Very user friendly
Mobility and flexibility
Cons
Need to improve in call centre environment
Able to see who is on the call
Need to have detail system log
Likelihood to Recommend
It's very well suited for any business organization. And can receive or make calls anywhere you want to. Very flexible and mobile. In my case, I sometimes have to be at customer's site or will be working from home, but I never miss my calls. I found that its less appropriate for call centers environment. But I am sure, GTC will be looking on it.
