GoTo Connect Information Reviews & Insights

Score8 out of 10

334 Reviews and Ratings

Overview

Synthesised from 6 reviews | Last Published June 3, 2026

GoTo Connect serves Information industry organizations, particularly those with distributed or hybrid teams involved in software development and ERP, as a unified communication solution. In TrustRadius reviews, its integrated VoIP and meeting capabilities are highly valued for streamlining internal and external collaboration, enabling cost reduction by moving away from traditional telephony and simplifying communication infrastructure administration. This allows IT resources to focus on core information services rather than complex system upkeep.

While the platform delivers reliable core telephony, some reviewers, specifically two of six, noted slow loading times for the administrative portal and preferred the legacy interface for routine tasks like user management. Concerns also emerged regarding a complex application sidecar and analytics features that are not user-friendly for data-driven requirements. Overall, reviewers in the Information sector find GoTo Connect effective for core communication needs but suggest improvements in administrative efficiency and reporting usability.

Pros

Cost reduction through VoIP adoption, freeing budget for core information services.
Simplified administration of communication systems, allowing IT to prioritize data and analytics.
Reliable core telephony, messaging, and meeting features for consistent client engagement.
Unified platform for seamless collaboration among distributed software development teams.
Ease of deployment and management, reducing the need for specialized IT expertise.

Cons

Slow loading times and clunky experience within the administrative portal, hindering agile IT management.
Complex and cumbersome application sidecar impacting daily operational workflows.
Analytics features lack user-friendliness for data-driven insights and stakeholder reporting.
Preference for legacy admin interface for routine tasks, indicating current UI challenges for IT staff.

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GoTo Connect Reviews

25 Reviews

InformationComputer Software8Computer Networking1Telecommunications13Publishing1Newspapers1Media Production1

Good platform, support lacking

Rating: 7 out of 10

Incentivized

October 6, 2025

Use Cases and Deployment Scope

We use this to replace a legacy phone system where there were a lot of employees working remotely.

Pros

Setup is fairly easy
Robust set of features
STability has been pretty good for us, although not perfect

Cons

Customer service from GoTo is always sketchy. We rarely need it, but when we do, it's not very helpful
More robust tools for seeing blocked calls

Likelihood to Recommend

This system is good for companies who have a lot of virtual employees and might not need a dedicated in-house phone system anymore. But you need good IT to manage it, because their support is lackluster.

Verified User

General Manager (Media Production company, 51-200 employees)

Vetted Review

1 year of experience

GoTo Connect.

Rating: 10 out of 10

Incentivized

July 10, 2025

Use Cases and Deployment Scope

It allows us to operate our business virtually anywhere in the world. We can provide excellent customer service and never miss an important call.

Pros

GoTo has great 24 hour Customer Support every day.
GoTo is always providing new features to improve the phone system.
GoTo has good value for what you pay.

Cons

GoTo needs in add lunch hours in schedule.
GoTo requires real-time alerts for reporting and to view emails/SMS at the customer's desired frequency.
Need to add scheduling in the AI Receptionist.

Likelihood to Recommend

GoTo Connect makes it easy to set up a PBX quickly and efficiently. They have a thorough system to cover every scenario. They have a good selection of integrations, but could benefit from adding more popular ones.

Joe Khoe

Technology Consultant in Information Technology at MicroTech Systems (Telecommunications, 1-10 employees)

Vetted Review

Reseller

7 years of experience

Great Value System

Rating: 8 out of 10

Incentivized

June 7, 2025

Use Cases and Deployment Scope

We are an ERP software company and about 18 months ago we made the switch form a local phone company and Zoom to GoTo's package of VOIP phone system and meetings.

So far it has been mostly smooth sailing. There were a couple things we were able to do with our local company that we miss, but overall it is a much better and much more affordable package. I can only remember 1 outage over the past year and a half.
The main complaint we have currently is that when we do virtual demos of our software, if the client joins via the website, screenshare is almost non-usable. Everything get so pixelated we cannot use it. However; if the client downloads the Windows/Mac app, everything is great.

Pros

Phone tree routing
Great call/meeting quality (assuming you download the app)
Decent UI for softphone

Cons

Outlook integration
Joining meetings with the web interface
Softphone UI could due with a few small changes that could make a big difference.

Likelihood to Recommend

It has been great for our office phones and virtual meeting hub. It has been affordable and reliable. Currently if you are doing a lot of online demos with clients who are less tech savvy, the screen share can be an issue when joining from the web app. We are a smaller business, but we do have multiple locations and it has allowed us to integrate more seamlessly.

Clint Arrington

VP of Product in Product Management at Kimzey Software (Computer Software, 11-50 employees)

Vetted Review

2 years of experience

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Run Away from GoTo.

Rating: 1 out of 10

Incentivized

May 28, 2025

Use Cases and Deployment Scope

GoTo is a business phone system that enables our call center to handle both incoming and outgoing calls, supporting our merchants in multiple countries worldwide.

Pros

Basic call center functions like phone queues.
Recording calls.
Basic reporting.
Basic Dashboard.

Cons

The AI (this is a joke and does not work at all).
Dashboard features such as alerts.

Likelihood to Recommend

GoTo might be a decent phone system, but its support is subpar; most team members struggle to understand how to use it when you call them, and it's challenging to obtain support for more complex features. The AI Features look nice, but when you start to actually dig into them you find they are not actually working like advertised. GoTo was much better as a basic phone system.

Jeff moore

V.P operations in Information Technology at Aldelo L.P (Computer Software, 51-200 employees)

Vetted Review

3 years of experience

[...] Breaks Through with GoTo Connect

Rating: 10 out of 10

Incentivized

May 27, 2025

Use Cases and Deployment Scope

GoTo Connect helps our business & clients stay connected on the go, as well as reach into other markets than our Austin, TX HQ with virtual DIDs, contact center, and SMS/txt messaging. We also LOVE the "Zoom equivalent" of GoTo Meeting that's now FULLY integrated into GoTo Connect. It allows our hybrid workforce to quickly, seemlessly, and effectively communicate, collaborate, and share our screens with participants to increase the experience & process. I'm starting to FORGET how we did work BEFORE we had this level of collaboration capability. It's HUGE for our business.

Pros

Quick Mtg Starts, 1x click options to add people (phone or computer)
Allows for PLENTY of participants, and NO TIME LIMITs on mtgs
When synching a video or some multi-media presentation within the platform during an online mtg, it's fantastic

Cons

Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application

Likelihood to Recommend

It's GREAT for small team huddles, and for having a POWERFUL cloud-based PBX that's actually pretty easy to administer (even if you're NOT a "telecom person"). Their tech support is pretty solid/easy to understand their English speaking (even if the contact center agent's FIRST language might NOT be English). I'd highly recommend to any business looking to increase its ability to communicate with its customers.

Rob Nussbaum

Co-Founder in Information Technology at JackBaum Group, LLC (Telecommunications, 1-10 employees)

Vetted Review

Reseller

5 years of experience

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GoTo Connect Review

Rating: 8 out of 10

Incentivized

May 1, 2025

Use Cases and Deployment Scope

We use GoTo Connect for calls, texts, and faxing. For me, I've seen some lag when loading the desktop app. I have an issue when receiving calls, the box to answer the call is not on top of my other windows, I have to search for it. Analytics is a little hard to use, really see who called in. It's all jumbled together. I usually have to reference the legacy call reports to see the information I need. Admin portal, I actually prefer the legacy Administration Portal. There are some things I can't make changes to and have to use the Admin Portal, but for swapping out users, making adjustments to the dial plan or the users' button configuration.

Pros

The Dial Plan editor.
All in one app, everything from platform

Cons

Analytics - more user friendly
The call pop when incoming call, making sure its easily accessible not hidden.
Rather than having to use a dial plan in the dial plan section, have the users be able to add a schedule to the extension dial plan instead.

Likelihood to Recommend

Overall, GoTo Connect works for our needs. There are some minor changes I feel that need to be made. The admin portal is very user-friendly and easy to use. Again, some minor changes to make it the best. The apps are becoming more user-friendly and easy to use as well. Having users be able to manage their own schedule vs having to create a dial plan and having a admin user manage it.

Verified User

Director (Telecommunications company, 1-10 employees)

Vetted Review

7 years of experience

GoTo Connect a great tool for companies

Rating: 10 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We use GoTo in our organization to communicate internally and test features as we also help other GoTo users to get the best out of their phone system, since we help them implement it. We use the GoTo admin portal in a daily bases, and the major problem we have we encountered is the admin portal loading very slowly or not loading at all, as well as the GoTo analytics wallboard, it seems to take a long time to load. Other than that, we think the other features function just fine and we are quite pleased with them.

Pros

Call Flow editor
Call forwarding to external numbers
E-fax
Instant/auto reply for SMS

Cons

The GoTo application sidecar. Is too big and it a bit complex to use, such as expanding it and then dock it back to the app.
Faxing via the GoTo application. We'd love to be able to customize the cover page. Also, we wish not having to maximize the entire app to access the next step of faxing.
Call Queues callback threshold. This is such a difficult setting to understand. The 15 minute rule to receive the call back makes it almost inessessary to add time to receove the call back. It's be helpful to make this simple, such as "the number of seconds/minutes I add in that field, that's then callrs such recieve the call back".

Likelihood to Recommend

1. It's a very user-friendly platform. From the admin portal to the application.
2. The access to technical support is great. Their support team is always willing to help.
3. Having new features for user to take advantage such as the text to speech.
4. The GoTo application now gives users the option to add their work hours, which make things easier for remote workers

Verified User

Project Manager in Information Technology (Telecommunications company, 1-10 employees)

Vetted Review

3 years of experience

Top all-in-one cloud communications platform for any enterprise

Rating: 9 out of 10

Incentivized

March 17, 2025

Use Cases and Deployment Scope

GoTo Connect is ideal for any organization, although it has very strong features for small and medium size companies. GoTo Connect, GoTo Meeting and GoTo Webinar (GoTo suite) are cutting-edge trust-worthy solutions. I highly recommend this all-in-one business communication software and cloud base solutions suite. Reliable and convenient platform.

Pros

Smart business phone system
Engage audiences
Scalable contact center capabilities

Cons

In rare ocassions the signal is weak
Some delays in the connections
Some clients did not about GoTo Connect (brand positioning)

Likelihood to Recommend

GoTo Connect is the right communication partner to simplify how your organization connects, engages, creates relationships in a digital and dynamic world. Phone system, CX and contact center capabilities are among the best in the market, rapidly earning recognition and brand reputation. GoToConnect uses an AI-powered platform which is simple to use, manage, and is quite affordable.

Raul Paramo

Business Partner at BairesDev in Corporate at BairesDev (Computer Software, 5001-10,000 employees)

Vetted Review

7 years of experience

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One unified solution for the support organization

Rating: 9 out of 10

Incentivized

May 30, 2024

Use Cases and Deployment Scope

We use GoTo Connect for our customer service and our support engineer assist them over incoming and outgoing phone calls. GoTo Connect assist us for one solution for our support call, video conference and remote sharing soltuion. Its the one of the cloud telephoney system, as an organization looked for all in one solution. Our main scope is to use cloud based telephone solution.

Pros

Phone
Video
Messaging
Admin

Cons

Audio echo
Low bandwidth support
Quick transfer

Likelihood to Recommend

We were using traditional on-prim unified communication system for phone customer support and different application for remote sharing, messaging. GoTo Connect enabled us to move to cloud based unified solution for Telephone, Video conference, remote sharing and messaging solution.It also providing us a great remote screen assistance for support engineers.

Verified User

Consultant in Information Technology (Computer Networking company, 10,001+ employees)

Vetted Review

2 years of experience

We have been extremely pleased with GoTo Connect.

Rating: 10 out of 10

Incentivized

January 9, 2024

Use Cases and Deployment Scope

We have been using GoTo since it was Jive, and we advise all of our clients to use it when they need to upgrade from an antiquated phone system to a contemporary VOIP system. They know a great deal about the things they sell. They helped me discover a solution or pointed me in the correct path even when there was no difficulty.I can use my cell phone to make and receive calls thanks to the system. I can use my cell phone as an extension of my school phone thanks to Go To. Anywhere I have cell service, I may use the all-call system to send and receive pages, answer and make calls, and leave voicemails.

Pros

Visit to connect to integrate chat, video, and audio features on one platform.
Meetings
Screen sharing
Call forwarding

Cons

file storage support
Customization options

Likelihood to Recommend

GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.

sandeep kamboj

Software Engineer in Engineering at Tech Casa LLP (Computer Software, 11-50 employees)

Vetted Review

2 years of experience

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