I use GoTo Connect to bring together calls, video meetings, and chat in one place, so our teams can work together easily, even when they are spread out. It helps us solve problems faster, stay organized during daily meetings, and respond quickly when something breaks. By connecting it to our alert systems, we can jump on a call right away when there is an issue. Overall, it makes our work smoother, faster, and more reliable. Even we can solve our server problems by doing meetings with it with the help of our experts in examination application.
Pros
Clear calls and video, even when we are busy.
Works well with our other tools our company is using.
Great for people working from anywhere.
Easy for new people to learn.
Cons
User interface could be more integrative for us.
Slow internet give us some problem with video but audio is fine.
It should offer most customization in meeting settings.
Likelihood to Recommend
I do remember a time when I was travelling and one of our exam crashed. So my team informed me about that and my team was really worried about that. So we connected over meeting using GoTo Connect and as I am an expert of server and all so they explained everything and I was able to solve their problems within few minutes. All thanks to GoTo Connect our server was live soon.
We’ve been using GoTo Connect to handle all our communication needs, everything from VoIP calls to video meetings and team messaging. It’s really helped us keep things organized and ensures everyone stays connected, whether they’re in the office or working remotely. Plus, it integrates smoothly with our CRM and other tools, making life easier across the board.
Pros
Easy to use
Call quality provided is reliable
Scableable according to your business needs
Cons
Very few customization options available
Is a little bit pricy
Likelihood to Recommend
GoTo Connect suits businesses and organizations looking for VoIP, calling solutions, and cloud telephony. It supports external outreach and providing support. It may not be supported in scenarios for internal team communication options.
VU
Verified User
Employee in Research & Development (Education Management company, 201-500 employees)
Allows us to remotely assist our customer base, taking control of their PCs (with consent). Been invaluable to support the increase in home working; this includes customers working from home, and our service desk agents working from home. We have also made some use of the Rescue + Mobile concurrent product to troubleshoot customers' issues with mobile devices.
Pros
Connect to Customer PCs
Allows Agents to trouble-shoot
Allows us to review usage via admin reports
Cons
A report showing concurrent use (of licences) would help us to source the correct number of licences
Likelihood to Recommend
Good for remotely connecting to customers' devices
VU
Verified User
Manager in Information Technology (Education Management company, 1001-5000 employees)
GoTo Connect is like a VoIP telephony portal for conferencing and video conferencing, instant messaging, recording, PBX and much more. The platform works very well for me, thanks to its flexibility, ease of use and multiple options it helps me to keep in touch remotely with my students easily without much effort.We are currently working on web development and other collaborations, best of all GoTo Connect has good video/audio quality and is very easy for me and my students to use.
Pros
Integration with Salesforce.
Integration with Slack.
PBX .
IVR graph generator.
Easy and fast implementation.
Accessible.
Free phone conferences and video conferences with more than 100 users.
Good support.
Cons
I haven't found any problems with GoTo Connect.
It is accessible to everyone.
Likelihood to Recommend
GoTo Connect is a secure, flexible and scalable solution for any organization that needs to communicate externally, it offers a wide variety of options such as HD video, instant messaging chat, voice messages, conference calls, video conferences, private chat rooms, transfer files, contact function, ideal for scheduling meetings or interviews with teachers, students, etc.
We are an e-learning company that provides English language lessons to students from all over the world. We use GoTo Connect to provide high-quality audio and video conferencing for our online lessons. The product is reliable and easy to use, which is essential for maintaining a connection with our students during live sessions. GoTo Connect has helped us to improve the quality of our service by providing clear and consistent audio and video quality. In addition, the product has also helped us to save time and money by eliminating the need for expensive equipment rental and installation fees. We are very satisfied with the product and would recommend it to any organization that is looking for a reliable and cost-effective conferencing solution.
Pros
GoTo Connect assists with class meetings seamlessly.
GoTo Connect has a great support network!
GoTo Connect is affordable.
Cons
Sometimes there are dropped calls.
Sometimes I cannot hear the client.
Sometimes using the wrong browser slows things down.
Likelihood to Recommend
We are an e-learning company that caters to students from all over the world who want to improve their English language skills. We offer a wide range of courses, from beginner to advanced, and our experienced and qualified teachers are here to help you every step of the way. In addition, our courses are flexible and can be customized to fit your schedule and learning goals. One thing that makes us unique is that we use GoTo Connect for our online classes. GoTo Connect is a video conferencing tool that allows us to see and hear each other in real-time, which makes it perfect for language learning. You can see your teacher's face and body language as they explain grammar points or provide feedback on your speaking, and they can also see yours. This makes for a much more interactive and engaging experience than just audio alone. However, there are also some situations where GoTo Connect may not be the best option. But overall, we find that GoTo Connect is an excellent tool for online language learning.
We migrated from an on-prem very out-of-date system to GoTo Connect. The difference is night and day. GoTo Connect gives us so many more options that our users need. For example, the ability for a teacher to use the mobile app to contact parents without showing their personal cell phone number. We are using desk phones, mobile and software apps, faxing, texting, GoTo Meeting, and more. We have about 1,100 users/active phone numbers on it currently. Feedback from users has been very positive.
Pros
Mobile and software app works well and is very helpful
Flexible phone services
Good quality of voice calls
Good support and documentation
All in one service for a number of functions at one phone number
Cons
GoTo Meeting integration into the apps is getting better but needs to keep becoming more seamless
Likelihood to Recommend
For a K12 school district like ourselves, it works great. Safety is important, and it allows us to have failover for 911 in case the internet is not accessible. Works well for classroom and office users.
VU
Verified User
Director in Information Technology (Education Management company, 1001-5000 employees)
We use GoTo Connect as our primary VoIP system. All call routing, phone scheduling, and faxes utilize this system.
Pros
Simplified Call Routing
Virtual Faxing
Voicemail to email
Cons
Not being passed around when calling in
Workflow for setting up new accounts could be more efficient
Notifications that are targeted to the products we use when there is an outage, rather than "something is happening somewhere in the world" that's not particular to our organization.
Likelihood to Recommend
Easy, single pane of glass management for managing VoIP system.
VU
Verified User
Director in Information Technology (Education Management company, 201-500 employees)
When the pandemic hit, our phone system at the time did not allow our employees to utilize their office numbers while working remotely. GoTo Connect was able to set us up fast enough with softphones and our numbers to use, while we worked to port over our numbers and get actual phones purchased and set up. Very easy system to use.
Pros
Support lets the administrators know when there is an issue with the system and keeps us informed with updates until the issue is resolved.
The Admin Portal is easy to navigate.
Cons
When there is an update to our directory, I have to put a ticket in with support to refresh our phones(reboot). However, if I make set up a new phone user, their information makes it over to all the phones instantaneously.
Likelihood to Recommend
GoTo Connect makes it easy to work remotely in the event things get shut down again from the pandemic or other disasters.
VU
Verified User
Professional in Information Technology (Higher Education company, 201-500 employees)
Cleveland City Schools deploys GoTo Connect to over 600 VOIP lines throughout the district. This includes desk phones and mobile app access to the VOIP line for connectivity from anywhere. Our previous VOIP provider was much more expensive and didn't' provide as many features. GoTo Connect consolidated all of our communications needs into one platform at a fantastic price.
Pros
High-Quality VOIP Connectivity
Easy-to-Deploy and Manage Infrastructure
Mobile App Connectivity
Customer Support
Cons
Faxing from an ATA is Hit or Miss
Consolidation of Old and New PBX Platforms Needs to be Completed
Delineation Among the GoTo Products Can be a Challenge for Users
Likelihood to Recommend
GoTo Connect is wonderful for small-scale to large-scale deployments. It offers a comprehensive, feature-rich communications platform that can consolidate voice, text messaging, and online meetings into one platform. GoTo Connect assists with the transition from previous voice vendors using a dedicated project manager. We moved over 600 lines with almost no downtime. The product was less expensive than others when considering the total value of the product, and the options and quality are fantastic.
GoTo Connect phone system is used for our district and school sites. Programming phones is simple via the admin console and allows us to make changes within minutes. Incoming calls can be received on the phone or via email. Several phone models are available for our different needs and all devices work together seamlessly. The Customer Service Department is very helpful when contacted and the follow-up to make sure an issue has been taken care of is appreciated.
Pros
Customer Service
Admin console is user friendly
Device replacement is easy
Cons
No more company name changes
Would like to speak with the same customer service rep vs starting over when having to call back for an unresolved issue
Likelihood to Recommend
I recently had to conduct some troubleshooting of a device it was quickly determined the device was defective and needed to be replaced; a new device was received within one week along w/a packaging material/shipping label to return the defective device. Setting up the new device took a phone call to Customer Service but the process to get the new device working properly took less than 10 minutes.
VU
Verified User
Employee in Corporate (Primary/Secondary Education company, 51-200 employees)
