GoTo has been an amazing platform and made my life as admin exponentially easier. I cover 3 dispersed locations across the US and one in Canada. Overall, we have around 50 lines, auto-attendants, shop intercoms, and alert functions set up. The install was easy, service is consistently good, the admin portal is user friendly, and the apps are reliable and intuitive. I love that when we have people out of the office that I can, in less than 5 minutes, have all of the lines from one branch rerouted to another and can reverse it even faster once the office is manned again. Holiday messages have never been easier to manage with scheduled adjustments to the call plan that I can set at the beginning of the year, all planned holidays and employee events are covered and I never have to think about them again. If an unplanned event comes up, it is only a couple of minutes to update the plan and we are good to go again. I really can't say enough good things about my experience with GoTo Connect.
Pros
Reliable service
Great customer support
Intuitive apps
Fantastic online resources for using the platform better
A great blog for troubleshooting
Feature rich AND the features work!
Cons
I wish I could use the speed dials from my phone on the apps
I wish there was a regular reboot of phones during off hours to help from the inevitable glitches of VoIP phones
It would be nice if extensions were updated without the need to reboot phones.
Likelihood to Recommend
GoTo has been fantastic for office and remote work. No matter where our people are in the world, they can be reached by DID or extension through the phone or computer apps. When an employee is out, his line can be forwarded easily from the local phone or apps and can be forwarded to multiple numbers if necessary. The forwarding can be turned off just as easily. The only challenge there is that if it is forwarded from the local phone, it can not be adjusted remotely. This is not a big deal unless you need to keep your office locked but are not using the app find me/follow me feature.
We utilize Jive & GoTo Connect for our multi-site business. We use it in offices, manufacturing plants, grocery, retail, and agriculture. We have around 300 users and rarely have issues with the platform. I am responsible for managing the platform, adding/removing users, maintaining the database, and ensuring a logical order inside of Jive/GoToConnect.
Pros
The mobile app is intuitive and user-friendly.
Scalability - can scale to any size easily.
User interface is user-friendly and easy to navigate.
Support is easy to get on the phone and is very knowledgeable about the product,
Cons
Admin user interface.
Reporting/exporting data.
Likelihood to Recommend
We utilize Jive & GoTo Connect for our multi-site business. We use it in offices, manufacturing plants, grocery, retail, and agriculture. We have around 300 users and rarely have issues with the platform. It works seamlessly between all of our physical locations and is scalable. We have a mix of physical Yealink phones, as well as users using the mobile app for phone calls.
We use GoTo Connect for all of our telephone in-office needs. We've completely cut the cable and it has been a great decision! GoTo Connect has been much more economical and reliable than our old landline-based phone system. Very happy that we made the change!
Pros
More economical!
Far more reliable with little to no downtime.
The features included in our package/phones are perfect for our needs.
Cons
Haven't had any problems, so this is, at least for now an irrelevant question.
Likelihood to Recommend
A great solution for any small to medium company looking to improve functionality and keep costs down! The system is very easy to use as well! The color screen is a nice size, speed buttons are very easy to program and use.
The whole organization uses GoTo Connect (formerly Jive) for our phone system. We also have a customer service team that answers calls for us off-site using GoTo Connect (formerly Jive).
Pros
Flexibility with using the system anywhere.
Call quality.
Operating options.
Cons
Doesn't work when the internet goes out.
Poor voicemail and call quality when having a bad internet connection.
Customer service is hard to get ahold of sometimes.
Likelihood to Recommend
Small to medium businesses with multiple phones and locations.
