Reviewers frequently cited various offerings from Zoom, including their meeting, event, and phone solutions, as alternatives or previously used platforms. These mentions indicate Zoom's broad presence in the unified communications market, with 18% of reviewers noting their experience with these products. The specific products mentioned span conferencing, event management, and telephony services.

RingCentral's portfolio, particularly its contact center and video solutions, was also a notable comparison point for reviewers. Cited by 14% of the sample, these products suggest RingCentral is considered a direct competitor in areas requiring comprehensive communication and customer interaction capabilities. Reviewers specifically highlighted their contact center features.

Microsoft Teams appeared as another frequently evaluated or used platform, mentioned by 11% of reviewers. Its inclusion alongside various dedicated communication solutions points to its role as a significant contender in the broader collaboration and communication space. Reviewers often listed it in conjunction with other major players.

Mitel products, specifically MiCollab and MiVoice Office Application Suite, were also mentioned by 7% of reviewers as alternatives or previously utilized systems. This indicates Mitel's continued presence in the enterprise communication market, with reviewers referencing both their collaboration tools and broader application suites.

A smaller segment of reviewers, 7%, indicated experience with 8x8 products, including their Work and Contact Center offerings. These mentions suggest 8x8 is also considered in the competitive landscape for unified communications and customer service solutions. Reviewers noted both their general work platform and specialized contact center.

While GoTo Connect includes meeting capabilities, many reviewers indicate limited adoption, often preferring established alternatives like Zoom due to existing habits or perceived feature gaps. Some acknowledge improvements over time but note a desire for more customization options and feature parity with competitors.

Reviewers consistently praise the reliability and effectiveness of GoTo Connect's phone system, highlighting its robust performance with minimal issues. Many organizations primarily utilize the platform for its voice communication capabilities, finding it to be a solid and dependable solution for managing calls, SMS, and customer service interactions.

The unified admin portal receives generally positive feedback for its user-friendliness and efficiency in managing users, extensions, and phone numbers from a single location. However, some users encountered issues, such as default settings for including unwanted GoTo Meetings features when creating new users, requiring extra steps to disable them.

The performance of GoTo Connect's meeting system is described as adequate for smaller gatherings but can experience lag and choppiness in larger video conferences. A significant portion of the user base reports not extensively using the meeting or messaging functions, often due to preference for other platforms or a lack of immediate need.

GoTo Connect has delivered substantial cost savings for many organizations, with half of the reviewers highlighting this benefit. These savings stem from eliminating the need for expensive physical desk phones and associated hardware, reducing reliance on traditional copper lines, and optimizing overall cloud phone system expenditures. Reviewers also noted savings from improved call handling and reduced administrative overhead.

A significant portion of reviewers, 29%, reported enhanced efficiency and productivity as a direct result of using GoTo Connect. This improvement is often linked to the platform's advanced call reporting and analytics features, which save time by providing insights without manual listening. The system's scalability and ease of management also contribute to streamlined operations and better internal team collaboration.

Reviewers observed improved call management capabilities, with 14% indicating that GoTo Connect reduced issues like missed calls and poor routing. The system's ability to automatically handle calls via mobile phones during internet interruptions ensures business continuity and disaster recovery. This leads to more effective communication and fewer customer service resolutions.

GoTo Connect has positively impacted business objectives by facilitating flexible work arrangements, as noted by 14% of reviewers. The platform provides a reliable and solid experience for employees working from various locations, including remote and home offices. This capability ensures business continuity and allows staff to answer calls and maintain operations regardless of their physical presence in the main office.

Microsoft 365 is the most frequently mentioned external software, with 32% of reviewers indicating its regular use. This suggests its widespread adoption as a core productivity suite among the organizations represented in the review sample.

Microsoft Teams is regularly used by reviewers, cited by 18% of the sample. Its frequent mention points to its integration into daily communication and collaboration workflows for a significant portion of users.

Google Workspace is another commonly used platform, with 14% of reviewers reporting its integration into their operations. This indicates its role in supporting various business functions, including analytics, for a segment of the user base.

Adobe products, including Adobe Connect and Adobe Acrobat, are utilized by 7% of reviewers. This suggests their application for specialized tasks such as document management or advanced web conferencing within certain organizations.

Reviewers consistently praise GoTo Connect for its versatile call handling capabilities, enabling users to manage business calls across various devices. This flexibility allows employees to answer calls from office phones, personal cell phones, or computers, supporting a mobile and distributed workforce. This feature is particularly valuable for businesses with traveling personnel or hybrid work arrangements, ensuring continuous connectivity.

The administrative portal for GoTo Connect receives mixed feedback, with reviewers acknowledging its extensive features for device and location management, call routing, and various utilities. While some find the dashboard easy to use for creating dial plans and managing schedules, others report that the system can feel overwhelming without proper training, potentially disrupting phone setups if changes are made incorrectly. Performance issues, such as slow loading times for the admin portal and analytics wallboard, were also noted by some users.

Reviewers appreciate the extensive options GoTo Connect provides for customizing call routing and managing call workflows. The platform allows organizations to forward calls between multiple locations, create intricate inbound dial plans, and set schedules for different sites, which has reportedly improved call completion rates. These advanced configurations are crucial for businesses with complex communication needs, enabling them to direct calls efficiently to the appropriate departments or personnel.

GoTo Connect is highly valued for its ability to support remote and mobile workforces, addressing the challenge of maintaining communication when staff are out of the office. The mobile application is frequently highlighted as a critical tool, allowing employees to access the phone system from anywhere and ensuring clients can reach staff directly. This capability has enabled businesses to transition to hybrid models and expand operations beyond physical locations, improving responsiveness and continuity.

GoTo Connect offers a suite of call management features that help organizations organize their telephone systems and enhance operational control. These features include the ability to record calls for training, monitor call metrics, and easily manage users, extensions, and groups. Reviewers specifically noted the product's effectiveness in implementing advanced call trees, cascading call routing, and after-hours routing, which significantly helps in preventing missed calls and streamlining communication procedures.

A notable proportion of reviewers, 18%, indicated that the administrative portal and configuration processes present challenges. Specific issues included the confusing organization of functions, difficulty differentiating between settings, and the perceived complexity of adding new users to various groups and queues. Reviewers also noted a lack of support for granting non-administrators access to the portal.

Reviewers, representing 14% of the sample, expressed a need for enhancements in the SMS features. Concerns included difficulties with SMS compliance invoicing details and the process of getting text campaigns approved. There was also a call for improved SMS functionality for groups of users sharing a single phone number.

The GoTo Connect application's interface and overall usability were a point of concern for 14% of reviewers. Users described the app as confusing, cluttered, and having too many submenus, making navigation difficult. Specific feedback highlighted the sidecar's size and complexity, as well as a desire for more user-friendly analytics.