Google Chat Reviews & Insights

Score8.3 out of 10

158 Reviews and Ratings

Community insights

TrustRadius Insights for Google Chat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Communication Capabilities: Users appreciate the communication features of Google Hangouts Chat, allowing them to interact easily with colleagues through GIFs, emojis, and instant messaging. The ability to engage in lively conversations and express ideas effectively contributes to a dynamic and collaborative work environment.

File Sharing Functionality: Some users find the file-sharing function quick and convenient, enabling efficient sharing of various file types like PDFs, JPGs, and videos. This feature streamlines workflow processes by facilitating the seamless exchange of important documents within teams.

Seamless Integration: Reviewers commend the seamless integration of Google Hangouts Chat with other Google products, enhancing overall user experience and collaboration efficiency. The cohesive connectivity between different tools simplifies task management and fosters productive teamwork across various projects.

Google Chat Reviews

7 Reviews

Mid-sized Companies (51-1,000 employees)

Google Chat is a reliable simple but efficient communication tool that shines within the Google Workspace ecosystem

Rating: 9 out of 10

Incentivized

April 9, 2025

Use Cases and Deployment Scope

I used to use Google Chat for friends/colleagues communication, not within the organization but for using it with outside people. It is really easy to use, you only need a google account, can use gifs, send a good amount of text and we can use it from the phone also.

Pros

Communication
Easy to use
Up to date status

Cons

Time response of messages sent
Large files attachment

Likelihood to Recommend

It is a easy and quick way to chat and send instant message using the Google account, even send files, emojis, create groups. I have used it to communicate even with external people with a personal gmail account and is great to stay in touch with all around. I recommend it for anyone who wants to stay communicated using a google account.

Verified User

Employee in Engineering (Computer Software company, 51-200 employees)

Vetted Review

10 years of experience

Google Chat is your secret weapon for remote productivity!

Rating: 9 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

Google Chat is an innovative messaging tool that allows users to connect both directly and in groups.

At [...], Google Chat fosters seamless communication and collaboration across teams. As a Business Analyst working in a fast-paced enivornment, I have to rely on Google Chat for instant messaging and group conversations to effectively collaborate with cross-functional teams. We use it everyday to maintain a steady flow of updates, so that all departments stay aligned without the need for meetings.

Since our team member includes remote employees, Google Chat helps ensure that everyone remains connected, regardless of location.

Pros

When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
Scheduling a meeting with someone is very easy on Google Chat.
We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.

Cons

Google Chat should bring more AI options.
Even with good internet speed sometimes Google Chat is really slow.
When sharing large videos with the team, we often run into the 200MB file limit. We then have to upload the file to Google Drive and then share a link.I wish the file size limit could be increased from 200MB to 1GB.

Likelihood to Recommend

When we brainstorm new ideas for a product feature, Google Chat provides a quick and easy place to exchange ideas.

When managing long-term projects like new brand onboarding, where it's essential to track deadlines, we have to use dedicated project management tools like Monday.com . Google Chat is really helpful for quick discussions but it doesn’t have the features to handle complex projects. For assigning tasks, setting due dates, and monitoring progress, we have rely on tools like Monday.com .

Rezwan Karim

Business Analyst in Information Technology at SaynBeauty (Cosmetics, 51-200 employees)

Vetted Review

5 years of experience

Verified on LinkedIn

Nice tool as it comes with G Suite

Rating: 6 out of 10

Incentivized

October 27, 2023

Use Cases and Deployment Scope

We are using Google Chat for day-to-day collaboration within the team. It fulfills our needs for fast communication. Within a Google Suite, Google Chat is not bad. However, if you ever used Slack - Google Chat would be not nice for you at first glance I believe. Mainly because of the missing functionality compared to Slack: e.g., missing automation and bots in my experience, markdown is not fully supported in my experience, creation of the spaces, low/missing integration with other apps (e.g., GitLab) in my experience. However for simple communication - it's not bad. To sum up, Google Chat is ok, if you need to communicate, however loses to Slack in diversity of automation, integration and IMHO usability in my opinion.

Pros

Communication between users
GIFs & emojis
Creating tasks from messages and putting those in Calendar

Cons

More versatile markdown (e.g., adding 2 levels of points, code snippets etc.)
Provide automations and writing bots (same as on Slack)
Improve threads (they are not prominent and easy to lose sight of)

Likelihood to Recommend

If the company is IT comoany and has Google Suite license and wants to spare money on communication tool -> then Google Chat is a really good choice. For non-IT companies, Google Suite can be also suitable option. In all other cases - if the company has at least 3+ IT teams/departments, then it's better to use Slack in my opinion.

Anton Smyslov

in Information Technology at Sunday (Information Technology & Services, 51-200 employees)

Vetted Review

1 year of experience

Hangout to connect people Globally

Rating: 10 out of 10

Incentivized

August 9, 2021

Use Cases and Deployment Scope

Google hangout is used across the whole organization, it is very easy to install and use. I personally like the hangout, during this pandemic situation hangout has helped a lot in connecting your peers, and sharing things. Groups can be formed very easily which is not available in other applications. I would say if It's one of the best features of Google

Pros

Easy to use and connect with Peers
Sharing the Files
Quality of the Product

Cons

Quality of the Video can be improved
Screen sharing can be better
Voice quality cab be improved

Likelihood to Recommend

Google Hangout has helped us during these difficulties a lot, important is to have a connection without any trouble and this application has helped a lot, especially when you have to connect with your peers globally. You are just one click away from your peer to connect with them where ever they are.

Mohd Mohsin

Human Resources Business Specialist in Human Resources at BOLD Technology Systems Pvt. Ltd. (Internet, 501-1000 employees)

Vetted Review

10 years of experience

Free and it does the job

Rating: 6 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

We use Hangouts' chat as an enterprise instant messaging platform in the same way other businesses might use Discord or Slack. We have been in the Google ecosystem for years now since the days of Google Talk and we've moved along with its instant messaging products and now we're on chat.

Pros

Free to use
Tight Google integration
Minimal setup required

Cons

Instant video call function has been removed.
User interface is a bit cluttered.

Likelihood to Recommend

If your organization is invested in G-suite then the tight integration with G-suite makes it a no-brainer. For organizations invested in other software platforms, however, then the IM product that comes with that platform would probably be a better suit.

Sizwe Mlotshwa, CSAE

IT Technician and Security Analyst in Information Technology at MEDITECH South Africa (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

View profile

My views and opinions about the new Google Chat

Rating: 9 out of 10

Incentivized

November 24, 2020

Use Cases and Deployment Scope

At Fingent, we use Hangouts Chat for all the internal communication, standups, meetings and chat. It does the job perfectly well. we recently switched to Google Hangouts Chat from Hangouts. Hangouts was actually buggy and had frequent crashes but the new chat is stable. Most of the time I use Google Hangouts Chat on my iPhone.

Pros

Audio calls
Chat
Rooms
Video call
Meetings

Cons

When I use the iPhone app, my phone gets overheated
Performance optimization
Bring some fun AR filters to video calls

Likelihood to Recommend

Google Hangouts Chat is one of the best chat/call/communications app for business organisations like ours, 95% of our team is working from different parts of the world so efficient communications is always important to us. Google Hangouts Chat has everything to achieve that important communication part of our organisation.

Verified User

Engineer in Engineering (Information Technology & Services company, 201-500 employees)

Vetted Review

1 year of experience

We love Google Hangouts!

Rating: 9 out of 10

Incentivized

August 27, 2020

Use Cases and Deployment Scope

We use Google Hangouts company-wide. It is perfect for our mobile environment and the need for quick responses in urgent situations. Our technologists and marketing team in the field are able to easily reach out to our corporate office for quick questions and save everyone a phone call. It is also very helpful to our dispatch/customer service team to communicate efficiently when some of the team is in-office, while others work from home.

Pros

It is user-friendly.
Helps encourage multi-tasking in a fast-pace environment.
Is easily accessible from Gmail or my desktop.

Cons

Reminder notifications would be very helpful to ensure nothing is missed.
Some sort of alert or chime to get another user's attention.
Enables/encourages an increase in workplace gossip.

Likelihood to Recommend

I would highly recommend Google hangouts. It is extremely helpful in increasing communication, especially in an environment like the one we have here. We are a mobile workplace, with a lot of employees that work from home or in the field, and Google Hangouts helps connect everyone. It is the easiest way for people to quickly get answers or to make others aware of breaks, etc. As someone who hates talking on the phone, Google Hangouts is my preferred method of communication.

Verified User

C-Level Executive in Customer Service (Hospital & Health Care company, 51-200 employees)

Vetted Review

6 years of experience

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Google Chat is your secret weapon for remote productivity!

Rating: 9 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

Pros

When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
Scheduling a meeting with someone is very easy on Google Chat.
We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.

Cons

Google Chat should bring more AI options.
Even with good internet speed sometimes Google Chat is really slow.
When sharing large videos with the team, we often run into the 200MB file limit. We then have to upload the file to Google Drive and then share a link.I wish the file size limit could be increased from 200MB to 1GB.

Likelihood to Recommend

Rezwan Karim

Business Analyst in Information Technology at SaynBeauty (Cosmetics, 51-200 employees)

Vetted Review

5 years of experience

Verified on LinkedIn