Google Chat Reviews & Insights

Score8.3 out of 10

158 Reviews and Ratings

Community insights

TrustRadius Insights for Google Chat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Communication Capabilities: Users appreciate the communication features of Google Hangouts Chat, allowing them to interact easily with colleagues through GIFs, emojis, and instant messaging. The ability to engage in lively conversations and express ideas effectively contributes to a dynamic and collaborative work environment.

File Sharing Functionality: Some users find the file-sharing function quick and convenient, enabling efficient sharing of various file types like PDFs, JPGs, and videos. This feature streamlines workflow processes by facilitating the seamless exchange of important documents within teams.

Seamless Integration: Reviewers commend the seamless integration of Google Hangouts Chat with other Google products, enhancing overall user experience and collaboration efficiency. The cohesive connectivity between different tools simplifies task management and fosters productive teamwork across various projects.

Google Chat Reviews

8 Reviews

Enterprises (1,001+ employees)

Google Chat is great for Organizations.

Rating: 10 out of 10

Incentivized

February 24, 2025

Use Cases and Deployment Scope

Google Chat provides a comprehensive solution for communicating with co-workers within the organization. The comprehensive solution includes being able to direct message, group message, direct message within a group, and programmatic messaging via an API. The platform also allows for private groups where not everyone in the organization needs visibility to the chat. The business needs to have a complete and stable communication platform that is consistent throughout the organization.

Pros

Direct Messaging.
Group Messaging.
Message History.
API Messaging.

Cons

Ability to disable chat on my email page when using the desktop app.
The ability to send a video message instead of text message.
Simplified tools to manage chat message history and archiving history.

Likelihood to Recommend

Google Chat is well-suited for businesses. Where it fits in my organization is to maintain communication between teams. Collaboration between teams to solve issues our customers cannot resolve without using Google Chat. Our Organization depends on it. When someone needs assistance from another team in the organization, we use Google Chat to solve this issue.

Scott Weatbrook

Sr Cloud Engineer in Information Technology at Motorola Solutions (Information Services, 10,001+ employees)

Vetted Review

8 years of experience

Google Chat for office

Rating: 10 out of 10

Incentivized

February 23, 2025

Use Cases and Deployment Scope

I am using Google Chat since last 13 years. It works smoothly. I haven't seen any glitch in that. Even my most of friends are using Google Chat for official as well personal uses. It is totally safe tool to use.

Pros

Easy connect
Working in poor network also
Easy Media access
Group chat working fine

Cons

Add some images editing options in chat
Change background images option
Remaining things looks good to me

Likelihood to Recommend

Google Chat is well suited for every organisation, the tool is made for them as well personal usages.

Verified User

Manager in Engineering (Mechanical Or Industrial Engineering company, 1001-5000 employees)

Vetted Review

13 years of experience

Easy and faster collaboration with gchat

Rating: 10 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

We use Google Chat in our organization for internal communication across different teams. Keep collaboration in sync we work towards achieving our goals easier. Earlier we were completely related to standard and board meetings which are very hectic when we don't get a conference room to get in touch with one another. bring Google chat we can communicate easily with anyone also a group of people for faster decision-making. Our vision and focus were to mainly interact with multiple teammates keeping communication as the main channel. Now today we use Google chat as a platform to connect engage and make our communication and decisions faster reducing 70% of manual time which again increases the cost of the inventory

Pros

faster collaboration
robust security
compatible
free and secure

Cons

some glitches in the UI
Additional language support
emogis need to be improved

Likelihood to Recommend

To keep communication within your organization and to organize any event where multiple team involvement is needed we recommend using google chat as it has very great features like priority notification. We can add groups and have collective communication that helps in making decisions faster. You can also connect with multiple people over the calls and also easily create a transcript that can be useful for future references. i see in certain areas this is not well suited where you are involved with client calls or customer calls I don't recommend this application as this is not that suitable for large audience or system meaning this have certain limitation in adding total number of people to calls.

Verified User

Consultant in Information Technology (Information Technology & Services company, 1001-5000 employees)

Vetted Review

8 years of experience

Google Chat is your partner when you need to communicate with your team.

Rating: 8 out of 10

Incentivized

March 7, 2023

Use Cases and Deployment Scope

Google Chat is one of the best tools we use in the organization as it is very simple to use. You just need an internet connection, no downloads are required and it does not have restrictions on the operating system you are using. The only issue with Google Chat is that the chat can jump from time time to time therefore it would be good if they can fix it.

Pros

You do not need an account with Google Chat you only need an account with Google.
Technical support is excellent.
There are many videos that explains how to use it.
There is no limitation to the number of people to join the chat.
You can have private rooms for chatting.
You can visualize your chat with a video link.

Cons

Issues sometimes when loading chats. Needs to be fixed.
If Google is down then everything is down.

Likelihood to Recommend

Google Chat is well supported by the company. It is very simple to use. Used it without any downloads. You can use it for free as well at times. Google Chat is good for medium to small sized companies where you just need an internet connection to connect with your team. It is very simple also to use it from your mobile phone.

Verified User

Professional in Product Management (Computer Software company, 5001-10,000 employees)

Vetted Review

7 years of experience

From direct messaging to group conversations, Google Chat is heads and shoulders above the rest.

Rating: 9 out of 10

Incentivized

May 5, 2022

Use Cases and Deployment Scope

It provides our organization with the ability to quickly and efficiently communicate and collaborate in a remote work environment. We use it to share best practices, to quickly provide peers within our specific workgroups with quick answers to complex questions, and to partner with each other in a consultation manner to provide a better customer experience. All of our departments (from eCommerce to B2B to B&M Sales) use it across departmental lines and sometimes within specific groups.

Pros

Create internal/operational efficiencies.
Enhance decision making.
Improve business process agility.
Improve customer relations/service.

Cons

Text boxes have an aggravating way of resizing itself.
Inability to dock the conversation list.
Conversations can jump around quite often.
Searching for specific instances or keywords sometimes is not efficient.

Likelihood to Recommend

Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).

Ryan Mays

Division Manager in Sales at Heartland Payment Systems (Financial Services, 5001-10,000 employees)

Vetted Review

10 years of experience

View profile

Outstanding tool for professional chat with zero cost

Rating: 7 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

We use Google Chat in our day to day life for communicating personal as well as professional use. It is quite a fast way to interact with someone outside Google mail. It is also good for sharing attachments like pdf, jpg and video etc. It comes in the bundle of Google apps like gmail, drive, meet etc.

Pros

Easy to use interface
Fast connectivity and portability to use from phone, tab etc.
Quick way to share files like pdf jpg, videos etc.
Low bandwidth is required

Cons

Popup message can be sometimes distracting while doing work
Sometimes when message fails, I am not able to find out whether it is due to app or internet
There is a limit to the character that you can send

Likelihood to Recommend

It is an excellent tool for personal as well as professional chat and economical app as free to use

Rishi Pal

Deputy Manager at Centre of Innovation & Technology in Research & Development at Hero MotoCorp (Automotive, 5001-10,000 employees)

Vetted Review

5 years of experience

View profile

"Let's Explore it Together" Check Mine!

Rating: 10 out of 10

Incentivized

November 4, 2021

Use Cases and Deployment Scope

Google Hangouts Chat is used to communicate with my other colleague. We also use this to get some updates from our Boss. It is used by the whole organization. During the process-related problems, It is way easier to get some assistance through Google Hangouts Chat you can use it while on call and serves as a tool to communicate with other staff including different office locations.

Pros

Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
You can download and upload image file that can be use for business process and more.
Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.

Cons

Google Hangouts Chat has a room for improvement in customizing the themes background.The themes are outdated and hard to change if you don't know the right key to change it.
It could be more user friendly if there will be no hidden features. Formatting messages is very likely to use and fun.
With conversations going on about everything all the time, it's easy to get pulled into far too many discussions but sometimes its hard to mention names because it shows many result even the users are not included on the chat room.

Likelihood to Recommend

While you are calling cients and for you to save time utilizing knowledge base tool, It is way easier to directly message other user or announce it in a room I think Google Hangouts Chat is well suited. Sometimes it is less appropriate if the room is created for business process related but bombareded with unrelated topics.or sometimes they are depending on the chat answers and not not getting or learning something on the process.

Verified User

Advisor in Customer Service (Consumer Services company, 10,001+ employees)

Vetted Review

3 years of experience

Chill Lounge Chats

Rating: 9 out of 10

Incentivized

August 6, 2021

Use Cases and Deployment Scope

Google Hangouts Chat is our means of communication with our team. We have a group chat and we also have a personal message inbox. We are using our business email address. We also use the video call of Google Hangouts Chat if we need to. Google Hangouts Chat is very useful and so convenient because we can also use it not only on our computer but also on our mobile phones.

Pros

You can view separately the files sent in the chats
Nature friendly theme
All in one use

Cons

I hope we can customize themes and fonts
Calling is sometimes confusing. It sends a google meet link when trying to call
Lifer ambiance

Likelihood to Recommend

I'd give 9. Let's start with the upside of Google Hangouts Chat. It is a very friendly tool, helps a lot in so many ways. Communication whether for business or personal use its fine. I find that it's really good unlike other communication tools [because] some of them are for business use only. I recommend this for whatever way they use this. The downside is less customization. Like the themes and fonts. I'd really love that option.

Vianne Marie Abulucion

Agent in Sales at Sykes Asia (Telecommunications, 10,001+ employees)

Vetted Review

1 year of experience

Loading Reviews List....