Google Chat Professional, Scientific, and Technical Services Reviews & Insights

Score8.3 out of 10

158 Reviews and Ratings

Community insights

TrustRadius Insights for Google Chat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Communication Capabilities: Users appreciate the communication features of Google Hangouts Chat, allowing them to interact easily with colleagues through GIFs, emojis, and instant messaging. The ability to engage in lively conversations and express ideas effectively contributes to a dynamic and collaborative work environment.

File Sharing Functionality: Some users find the file-sharing function quick and convenient, enabling efficient sharing of various file types like PDFs, JPGs, and videos. This feature streamlines workflow processes by facilitating the seamless exchange of important documents within teams.

Seamless Integration: Reviewers commend the seamless integration of Google Hangouts Chat with other Google products, enhancing overall user experience and collaboration efficiency. The cohesive connectivity between different tools simplifies task management and fosters productive teamwork across various projects.

Google Chat Reviews

8 Reviews

Professional, Scientific, and Technical ServicesLegal Services1Accounting1Information Technology & Services5Marketing & Advertising1

Easy and faster collaboration with gchat

Rating: 10 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

We use Google Chat in our organization for internal communication across different teams. Keep collaboration in sync we work towards achieving our goals easier. Earlier we were completely related to standard and board meetings which are very hectic when we don't get a conference room to get in touch with one another. bring Google chat we can communicate easily with anyone also a group of people for faster decision-making. Our vision and focus were to mainly interact with multiple teammates keeping communication as the main channel. Now today we use Google chat as a platform to connect engage and make our communication and decisions faster reducing 70% of manual time which again increases the cost of the inventory

Pros

faster collaboration
robust security
compatible
free and secure

Cons

some glitches in the UI
Additional language support
emogis need to be improved

Likelihood to Recommend

To keep communication within your organization and to organize any event where multiple team involvement is needed we recommend using google chat as it has very great features like priority notification. We can add groups and have collective communication that helps in making decisions faster. You can also connect with multiple people over the calls and also easily create a transcript that can be useful for future references. i see in certain areas this is not well suited where you are involved with client calls or customer calls I don't recommend this application as this is not that suitable for large audience or system meaning this have certain limitation in adding total number of people to calls.

Verified User

Consultant in Information Technology (Information Technology & Services company, 1001-5000 employees)

Vetted Review

8 years of experience

Nice tool as it comes with G Suite

Rating: 6 out of 10

Incentivized

October 27, 2023

Use Cases and Deployment Scope

We are using Google Chat for day-to-day collaboration within the team. It fulfills our needs for fast communication. Within a Google Suite, Google Chat is not bad. However, if you ever used Slack - Google Chat would be not nice for you at first glance I believe. Mainly because of the missing functionality compared to Slack: e.g., missing automation and bots in my experience, markdown is not fully supported in my experience, creation of the spaces, low/missing integration with other apps (e.g., GitLab) in my experience. However for simple communication - it's not bad. To sum up, Google Chat is ok, if you need to communicate, however loses to Slack in diversity of automation, integration and IMHO usability in my opinion.

Pros

Communication between users
GIFs & emojis
Creating tasks from messages and putting those in Calendar

Cons

More versatile markdown (e.g., adding 2 levels of points, code snippets etc.)
Provide automations and writing bots (same as on Slack)
Improve threads (they are not prominent and easy to lose sight of)

Likelihood to Recommend

If the company is IT comoany and has Google Suite license and wants to spare money on communication tool -> then Google Chat is a really good choice. For non-IT companies, Google Suite can be also suitable option. In all other cases - if the company has at least 3+ IT teams/departments, then it's better to use Slack in my opinion.

Anton Smyslov

in Information Technology at Sunday (Information Technology & Services, 51-200 employees)

Vetted Review

1 year of experience

Google Chat: A simple communication and meeting scheduling software

Rating: 9 out of 10

Incentivized

September 18, 2023

Use Cases and Deployment Scope

I use Google Chat for communicating with my team mates and scheduling meetings with them. Its good for simple file sharing and connecting with the team by making chat space and group. It provide simple and easy user interface to do simple chat. The best part is that its come with Google Gmail and we can also install its software for use it.

Pros

Communicate
File Sharing
Schedule Meeting
Create Chat Spaces or Group for team

Cons

In this we can not share large file

Likelihood to Recommend

Google Chat is good for me to do easily communicate with the team mate to discuss about the project by creating group space for the project and get the information about the progress of the project. Its good for immediately schedule meeting to discuss for the doubts and requirements which are needed for the project.

Anurag Kushwaha

Software Engineer in Engineering at Inevitable Infotech (Information Technology & Services, 11-50 employees)

Vetted Review

2 years of experience

View profile

Google Hangouts Chat - the most versatile communication tool you'll ever need

Rating: 6 out of 10

Incentivized

November 1, 2021

Use Cases and Deployment Scope

Google chat has been a great tool for efficient communications with my team members because it features mobile and desktop apps. It is helpful to have channels of conversation between 2 or more people on the same project, as well as video calling through Google meets that's integrated directly into Google Chat - this option adds states such as when you're in meetings or busy. Google chat is a great tool for adding attachment files without having to send them as an email. Google hangouts are the most-used app in our organization. It's where we talk to each other, share files and documents with one another, or have meetings that are led by video calls using this amazing tool!

Pros

Improve efficiency with faster chat conversations
Share files quickly and easily
Cut down on company costs with easy-to-use, free software
Mobile and Desktop app

Cons

Google hangouts has room for improvement with its user interface.
A better way to create channels of specific topics
Bigger avatars for people i talk or work with

Likelihood to Recommend

Google hangouts chat has a confusing user interface that is not helpful in terms of sharing files and documents. People who work within my organization prefer using another messaging app for internal communication, which allows faster ways to distribute content across different channels or topics when necessary- Google's chat lacks an easy way to share anything with anyone else on your team without switching between tabs/pages all day long! You can't just send someone some quick information like you would through email--you have too many other options available but they're buried beneath layers upon layers where stuff collect save up until its time. Google hangout is a great tool for easy video calls. It's very well suited when I want to have an in-depth discussion with my team, so we still use google hangouts at my company! Creating a chatroom or meeting has never been easier - just share the link and everyone can join from anywhere around the world no matter what browser they're using.

carlos ibarra

Director Operaciones in Marketing at Posicion Uno (Marketing & Advertising, 11-50 employees)

Vetted Review

10 years of experience

View profile

Chat is a good organizer and has features I need to learn and use

Rating: 9 out of 10

Incentivized

August 27, 2021

Use Cases and Deployment Scope

We use chats equivalent to text messages. I would like to implement more use akin to Slack organization and appreciate the robust functions of Chat for that. I am also interested in using bots to automate certain functions. I appreciate that Chat is available in Gmail as well as the standalone app.

Pros

Instant messaging
Reminding of missed messages
Rooms

Cons

I would like to see end to end encryption
Ease the learning curve
Make rooms more easily available from Gmail

Likelihood to Recommend

Not perfect, but very good and widely available. I am not sure whether I would like to use it outside my organization but think that is worth exploring.

Michael Martz

Owner in Legal at Freeland Martz (Legal Services, 1-10 employees)

Vetted Review

5 years of experience

Working as a Team Made Easy With Google Hangouts Chat

Rating: 10 out of 10

Incentivized

July 16, 2021

Use Cases and Deployment Scope

Google Hangouts Chat is used across all departments in our company. The software offers a great platform for team communication and collaboration. With this software, it is easy to send messages, share files, screen sharing, and most importantly, it is easy to fast track conversations. With Google Hangouts Chat, we are able to get work done using one platform which is convenient.

Pros

Offers great features and capabilities such as chats, file sharing, screen sharing and much more thereby making collaboration and communication seamless.
With Google Hangouts Chat, we have a single platform where we can get work done hence we are now more productive with this software.
The software is easy to use and requires no special training - everything is straightforward
The software is affordable
Integration with other Google products is easy

Cons

No bad experiences so far with Google Hangouts Chat.

Likelihood to Recommend

When it comes to collaboration and internal collaboration, I recommend Google Hangouts Chat. It is so easy to use and offers amazing features that makes working together a breeze. Therefore this software is suitable for any business looking forward to streamline collaboration and communication at the workplace.

Verified User

Analyst in Finance and Accounting (Accounting company, 11-50 employees)

Vetted Review

5 years of experience

My views and opinions about the new Google Chat

Rating: 9 out of 10

Incentivized

November 24, 2020

Use Cases and Deployment Scope

At Fingent, we use Hangouts Chat for all the internal communication, standups, meetings and chat. It does the job perfectly well. we recently switched to Google Hangouts Chat from Hangouts. Hangouts was actually buggy and had frequent crashes but the new chat is stable. Most of the time I use Google Hangouts Chat on my iPhone.

Pros

Audio calls
Chat
Rooms
Video call
Meetings

Cons

When I use the iPhone app, my phone gets overheated
Performance optimization
Bring some fun AR filters to video calls

Likelihood to Recommend

Google Hangouts Chat is one of the best chat/call/communications app for business organisations like ours, 95% of our team is working from different parts of the world so efficient communications is always important to us. Google Hangouts Chat has everything to achieve that important communication part of our organisation.

Verified User

Engineer in Engineering (Information Technology & Services company, 201-500 employees)

Vetted Review

1 year of experience

Talking with K-12 kids? Use their language.

Rating: 8 out of 10

Incentivized

November 20, 2020

Use Cases and Deployment Scope

I use Google Hangouts Chat primarily when "visiting" school groups to talk about careers in the performing arts and for audio-visual companies. Because many schools use Chromebooks, sticking with the Google family of products makes it easy for teachers, parents, and school administrators to use the product both inside and outside the school walls.

I also occasionally use it to meet clients.

Pros

Security for kids in school
Easy to load
Intuitive usage, which makes is more user friendly than things like GoToMeeting

Cons

I'm not convinced about the security
Often "laggy"
Audio isn't consistently good--better with headset mic

Likelihood to Recommend

Google Hangouts Chat is well suited for those K-12 schools where you need to manage a group of students who are on Chromebooks and need to communicate with their classmates. The way it works is simple enough for the kids to be able to use it, and the teachers like the fact that all students are doing the same thing.

Kristi R-C, CTS, CQT

Electrician/Props/Wardrobe/Makeup Artist/Wigs in Engineering at IATSE (Information Technology & Services, 11-50 employees)

Vetted Review

1 year of experience

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