Super satisfied with all the GoContact features
Use Cases and Deployment Scope
We have loved this software because it allows us to serve our customers quickly and efficiently. Its interface is very simple, the whole software is quite easy to use and could be used quickly by all our agents without any hiccups. The fact that all the information is in the cloud means that we can access it from anywhere.
Pros
- Call scripts have helped agents to solve minor problems quickly and easily.
- You can choose which call to attend, depending on the priority or waiting time that the call has had.
- Very simple and intuitive software, which has allowed the entire customer service department to handle it smoothly in record time.
Cons
- It does not have a chatbot, which would be very useful to not saturate the system with requests that could be solved in an automated way.
- The mobile app is well below acceptable, which could not be of much help to us.
- GoContact's technical support could be improved, as they were late to the requests we demanded.
Most Important Features
- A cloud-based software, allowing access from any computer or mobile device.
- Very easy to use, simple and very intuitive interface, allowing a better workflow and higher work performance.
- Seamless integration with other software such as Freshdesk, Pipedrive.
Return on Investment
- This software allowed the company to obtain better income, because its simple use, allowed the agents to have better performance in their work. We achieved satisfied customers, allowing them to repeat their purchases with us. We obtained new clients, by the experience of their attention in other users.
