GoCo Information Reviews & Insights

Score8.3 out of 10

22 Reviews and Ratings

Community insights

TrustRadius Insights for GoCo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and Easy to Use: Users have consistently praised GoCo for its intuitive and easy-to-use interface. Many reviewers mentioned that the implementation of the system was straightforward, allowing restaurant managers to quickly understand and utilize it effectively. Additionally, employees were able to navigate the system with ease, making administrative processes more efficient.

Excellent Customer Support: The customer support provided by GoCo has received high praise from users. Some reviewers specifically mentioned a customer support person named Smith as being extremely helpful. The quick response and attentiveness of the GoCo team, including account managers, was appreciated by users during both the exploration phase and ongoing use of the platform.

Streamlined HR Operations: Users found that GoCo greatly facilitated various HR operations. Many reviewers highlighted how it made onboarding new employees seamless and centralized HR information in one place. This made it easier for HR departments to keep payroll information up to date and track employee time off. Additionally, users commended GoCo for its ability to streamline multiple HR processes such as hiring, onboarding, payroll, and benefits into one platform.

GoCo Reviews

2 Reviews

InformationComputer Software1Online Media1

Great Benefits Administration Tool

Rating: 7 out of 10

Incentivized

July 30, 2024

Use Cases and Deployment Scope

We use GoCo primarily for benefits administration. We also use the payroll sync feature to have any benefit deduction changes updated in our payroll system. GoCo has made it easy and seamless for employees to have access to a self-service benefits administration tool. We have also benefitted from using the workflows feature within the tool to ensure we are not missing any steps when onboarding or offboarding an employee.

Pros

Fast responses from customer service
Automated workflows
Payroll sync

Cons

allow users to operate the tool as only a benefits admin tool (do not require employees to fill out tax info when onboarding, since we do not use goco for payroll)
Payroll function needs to be improved in order to compete with industry giants such as paychex and adp.

Likelihood to Recommend

I can only speak to GoCo's benefits administration tools. We chose not to go with GoCo for payroll as it is not as seamless of a process as other payroll providers. You have to go to an external site to process the payroll and it cannot be completed within the same GoCo platform. The payroll turnaround time is also much slower than other companies like Paychex and ADP who can offer same-day direct deposit and real-time payments.

Verified User

Vice-President in Human Resources (Computer Software company, 11-50 employees)

Vetted Review

2 years of experience

Good product for small businesses

Rating: 7 out of 10

Incentivized

July 30, 2024

Use Cases and Deployment Scope

We use GoCo as our HRIS and electronic employee record. We started using GoCo when we went fully remote as a company and needed a secure way to save employee data, onboard employees, complete benefits enrollment, and get electronic signatures.

Pros

Benefits enrollment! We've received compliments on how easy it is to enroll each year in benefits.
New hire onboarding. All information is sent to new hires and they can seamlessly enter their information and read and sign all documents and agreements.
For the most part, the reports are easy to configure and use.

Cons

Work flows are confusing. I also wish there was a package that allowed two workflows instead of just one or unlimited.
There isn't a place to store EEOC information. We have to report on this annually and the system should be sophisticated enough to store and report on this, since they're standard forms. Instead, we're piecing together custom fields and sorting spreadsheets.
Document storage, destruction, and requests are clunky. There is no way to store uploaded documents other than in a folder named "uploaded." I wish we could sort files how we want. Also, after we no longer need to retain I-9 documents, there should be a way to automatically delete them, or at least send us a reminder. Finally, getting employees to upload documents is confusing.

Likelihood to Recommend

It's great for a small company who needs an easy way to save employee data. It's harder to use if you have complex needs or compliance. I often find I know more about HR-related things than our customer support representative, and they're unable to share how GoCo will comply with legal changes.

Verified User

Director in Human Resources (Online Media company, 51-200 employees)

Vetted Review

3 years of experience

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