GoCardless Professional, Scientific, and Technical Services Reviews & Insights

Score8.5 out of 10

19 Reviews and Ratings

Community insights

TrustRadius Insights for GoCardless are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Smooth and efficient onboarding process: Several users have praised GoCardless for its smooth and efficient onboarding process, allowing for easy customer integration. They have found that the implementation of GoCardless was hassle-free and seamless, enabling them to quickly start accepting direct debit payments.

Responsive customer service: Many reviewers have appreciated the excellent customer service provided by GoCardless. They have found the support team to be helpful and responsive, particularly in resolving technical issues or troubleshooting problems. Users feel confident knowing that they can rely on prompt assistance when needed.

Real-time payment tracking: A number of users have highlighted the well-designed dashboard provided by GoCardless, which offers a real-time status of direct debit payments. This feature allows businesses to effectively track payment statuses and stay updated on their financial transactions with ease.

GoCardless Reviews

5 Reviews

Professional, Scientific, and Technical ServicesAccounting2Marketing & Advertising3

GoCardless The Payment Process That Works

Rating: 9 out of 10

Incentivized

July 30, 2025

Use Cases and Deployment Scope

We use it to take payments for our clients monthly subscription fees and the one-off accountancy fees. It saves us time and money in not having to chase our clients for payment and provides us a secure method for taking payment in a more formalised manner that our clients know and trust.

Pros

Formalises the Direct Debit process
Low cost payment solution
Easy to use payment gateway

Cons

Reduction in fees for customers who use it for large volumes of clients
Easier for clients to review their payment plans
Payment sooner to our bank account

Likelihood to Recommend

Well suited for setting up new clients when they onboard as the process is slick and fast and clients don’t have a convoluted process to setup their payment to us

Verified User

Board Member in Finance and Accounting (Accounting company, 1-10 employees)

Vetted Review

5 years of experience

GoCardless is Easy and Powerful and Best Capabilities Than Other Platforms.

Rating: 9 out of 10

Incentivized

March 27, 2022

Use Cases and Deployment Scope

GoCardless has the best capability for easy and effective business data and has great reports on effective business decisions and marking for production enhancement. GoCardless is a powerful platform for this business. It has the best performance and it helps in generating amazing acquires.

Pros

Professional is quietly needed.
This platform requires best users.
Excellent in big business management.

Cons

The users may need mostly help in this platform.
Powerful machines are required.
Only professional needed to import large files.

Likelihood to Recommend

GoCardless is easy to upload projects documents to the cloud through GoCardless capabilities. The flexibility of this platform has quick services and the productivity is excellent cost manageable. This platform is easy to customize and has the best interface the business requires. GoCardless is the best reporting tool in this business.

Roseli Ferreira

Marketing Campaign Manager in Marketing at Cardlytics (Marketing & Advertising, 201-500 employees)

Vetted Review

2 years of experience

View profile

A great tool for collecting recurring payments

Rating: 9 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

Most of my business' income is monthly recurring payments, so we use GoCardless to process those payments, rather than relying on customers creating their own standing orders. It fixes the issue of manual payments and also waiting for customers to set up those standing orders. The fees are a little higher than they used to be as they uses to be capped, but they're still very low.

Pros

Reliably takes recurring payments
Makes it easy and secure for customers to set up their direct debits with us
Informs us when payments have failed at the customer's end
Makes it easy to see upcoming payments that will be collected

Cons

Not really useable on mobile - no mobile app and poor display in a mobile browser
Takes a while for the first payment in a DD to come in, although I appreciate that's a limitation of DD rather than a GoCardless issue, it's worth noting compared the credit/debit card alternatives

Likelihood to Recommend

Particularly if you take recurring payments, it's very useful. Also if you want to pay smaller fees compared to credit/debit card alternatives. It's less appropriate if it's important that the first payment arrives immediately, and also if you're looking to connect it with e-commerce platforms - it's not really suited to that.

Nathan Littleton

Director in Corporate at Nathan Littleton (Marketing & Advertising, 1-10 employees)

Vetted Review

9 years of experience

Verified on LinkedIn

Easy, efficient, and cost-effective DD SaaS

Rating: 7 out of 10

Incentivized

September 22, 2021

Use Cases and Deployment Scope

GoCardless is used as a direct debit service. Clients elect to pay this way. Only the Accounts staff is involved in this aspect of things therefore, it is not used by the entire organization. The problems it addresses revolve around being paid or not. We notice that when clients use this service, we tend to get paid on time. Most clients pay directly, and a smaller proportion use this service, probably equivalent to the amount that pay via credit card

Pros

Direct debit
Xero integration
Notifying clients of impending payments

Cons

Not clear to clients how to cancel a DD.
Hard to get hold of support.
Requires manual setup in Xero, i.e. not 100% straightforward.

Likelihood to Recommend

[GoCardless] is best in any scenario where you are looking for a cost-effective DD solution. It integrates well with Xero. [GoCardless] is not suitable for a roadside fruit stall or kids selling lemonade from their driveway.

Garreth Collard

Managing Director in Corporate at EpsomTax.com Limited (Accounting, 11-50 employees)

Vetted Review

2 years of experience

View profile

Ideal Solution to Scale Recurring Payments with High ROI

Rating: 10 out of 10

Incentivized

September 21, 2021

Use Cases and Deployment Scope

We use GoCardless to collect recurring payments from customers and integrate with Xero for reconciliation.

Pros

Ease of use
Integrations
Reliability

Cons

Open banking
Easier refunding process

Likelihood to Recommend

Any recurring payment situation. Offering customers an alternative to credit cards and for businesses to reduce reliance of more expensive card processors.

Verified User

C-Level Executive in Marketing (Marketing & Advertising company, 1-10 employees)

Vetted Review

5 years of experience

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