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GoCardless Other Services (except Public Administration) Reviews & Insights

Score8.5 out of 10

19 Reviews and Ratings

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Community insights

TrustRadius Insights for GoCardless are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Smooth and efficient onboarding process: Several users have praised GoCardless for its smooth and efficient onboarding process, allowing for easy customer integration. They have found that the implementation of GoCardless was hassle-free and seamless, enabling them to quickly start accepting direct debit payments.

Responsive customer service: Many reviewers have appreciated the excellent customer service provided by GoCardless. They have found the support team to be helpful and responsive, particularly in resolving technical issues or troubleshooting problems. Users feel confident knowing that they can rely on prompt assistance when needed.

Real-time payment tracking: A number of users have highlighted the well-designed dashboard provided by GoCardless, which offers a real-time status of direct debit payments. This feature allows businesses to effectively track payment statuses and stay updated on their financial transactions with ease.

GoCardless Reviews

1 Review
Other Services (except Public Administration)Consumer Services1

Low cost & easy to setup payment platform gateway

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

2 years back, one of our clients was looking for payment gateways to receive the payments through direct debit. Since my client was a small business and many of its customers are not that tech-savvy, we decided to set up the dd through GoCardless solely because of the low membership fee. This turned out to be our best decision as GoCardless was quick & easy to set up the platform and integrated well with lots of different website landing pages to process payment.

Pros

  • Real time status of direct debit payments
  • Homepage dashboard is well made and efficiently tracks the payment status
  • GoCardless website supports multiple language

Cons

  • Reconciliation of balance could be expedited
  • Didn't get data of customers who cancels their payment

Likelihood to Recommend

I think it's a great payment gateway for small businesses which are new to the business and looking for something low budget & an easy-to-use platform to begin accepting the payments. It does streamline the cash flow & gives good visibility to payment status but sometimes it takes 3-4 days in the reconciliation of balances which might not be suitable for businesses looking to have a quick turn-around-time of balances.
PM
Piyush Mittal
Senior Client Relations Manager at Bronto Minds (Consumer Services, 51-200 employees)
Vetted Review
GoCardless
1 year of experience