TrustRadius Insights for GoCardless are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Smooth and efficient onboarding process: Several users have praised GoCardless for its smooth and efficient onboarding process, allowing for easy customer integration. They have found that the implementation of GoCardless was hassle-free and seamless, enabling them to quickly start accepting direct debit payments.
Responsive customer service: Many reviewers have appreciated the excellent customer service provided by GoCardless. They have found the support team to be helpful and responsive, particularly in resolving technical issues or troubleshooting problems. Users feel confident knowing that they can rely on prompt assistance when needed.
Real-time payment tracking: A number of users have highlighted the well-designed dashboard provided by GoCardless, which offers a real-time status of direct debit payments. This feature allows businesses to effectively track payment statuses and stay updated on their financial transactions with ease.
We use GoCardless as one of the options for customers to make payments on their accounts. They can set up auto pay for their monthly invoices which is very convenient.
Pros
Documents ACH payments by the customer.
Tracks all returns and sends emails on any issues with payments.
Sends us an email when a new customer has signed up in the portal.
Cons
I would like to get an email with the transactions for the day.
I would like the email on returns to indicate the customer's name or account number.
Likelihood to Recommend
Our customers have had no issues signing up for GoCardless. It has been an easy transition.
VU
Verified User
Administrator in Finance and Accounting (Computer Software company, 51-200 employees)
Kanopy expands its global footprint significantly in recent years, and the business was looking for a global payment processing solution that would allow customers to easily make payments thru a portal to local bank accounts without incurring any fees on their end. We specifically were looking to integrate payment processing directly into the web portal that customers use for Kanopy. The goal was to minimize more expensive credit card payments and also convert customers who still pay by check to ACH / direct debit. Kanopy has 2 options for invoicing, a direct 'shopping cart' method to pay upon purchase or an end-of-month invoicing based on usage. Integrating GoCardless would allow customers who purchase via shopping cart to pay via other methods than simply credit card, which is cheaper for Kanopy.
Pros
Onboarding and implementation process.
Customer integration for software that can't connect "out of the box".
Customer service (specifically with technical issues and troubleshooting).
Cons
Pricing structures - very specific to each user and seems to vary greatly.
Add additional countries to supported list for bank accounts.
Adoption strategies for users' customers.
Likelihood to Recommend
We believe GoCardless is the best-in-class solution for global companies who wish to streamline payment processing in many countries, especially when integrating within a company website or supported complementary software. It also works very well for recurring payment situations as it can be very streamlined for recurring & auto-payments. This is NOT a tool for credit card processing, so understand that and consider something like Stripe if credit card integration is your goal. The fees for GoCardless may be highly dependent on the anticipated processing volume and size of your business, so do know that very tiny companies may find the fee structure to be higher. For a US-only business, I'm not sure if GoCardless really would make the most sense outside of specifically for integrating within the software for click-thru payment processing. Where GoCardless shines is when your business operates in many countries and is looking for a seamless solution for your customers that also avoids them paying banking fees.
We use GoCardless to take direct debit payments from customers wishing to pay by installments.
Pros
Makes it easy to set up a series of direct debit payments
Helps us to get paid more reliably
Provides a means to take one-off card payments without having our own card processing facility
Cons
The web-based admin dashboard for setting up direct debits can be a little confusing
Likelihood to Recommend
Some services we provide (e.g., web hosting) are billed on a recurring basis. Operationally, and from an internal point of view, it makes sense to bill these annually. For cash flow, customers prefer to pay monthly, and we use GoCardless to set up monthly direct debit payments against our annual invoices. This keeps our customers happy while giving us our regular income without incurring the administrative overhead of monthly billing and payment handling.
