Gliffy Information Reviews & Insights

Score8 out of 10

16 Reviews and Ratings

Community insights

TrustRadius Insights for Gliffy are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Affordable Pricing: Several users have praised Gliffy for its affordable pricing, making it accessible and cost-effective for small to medium-sized businesses.

Intuitive and User-friendly: Many reviewers have highlighted the intuitive nature of Gliffy, stating that they rarely had to provide extensive training on how to use the software. This ease of use has made working with Gliffy enjoyable and allowed users to quickly translate their thoughts into visual diagrams.

Drag-and-Drop Interface: The drag-and-drop interface in Gliffy has been mentioned by numerous users as a key feature that enables rapid idea generation. Users appreciate how this feature facilitates live model discussions and allows them to accurately represent processes, data architectures, and organizational priorities with speed and efficiency.

Gliffy Reviews

4 Reviews

InformationComputer Software3Computer Games1

Best application for a productive workflow chart.

Rating: 7 out of 10

Incentivized

December 22, 2022

Use Cases and Deployment Scope

Building a chart flow for the complicated setup of the work builds up a productive work culture in a very systematic and amazing way. The idea builds in a chart to help to create a pattern of targets and deadlines needed to be achieved in an amazing manner. The development is so well structured that the integrations support the idea well, giving an outstanding product with great achievement. Gliffy is very easy to learn and has a lot of great functions and tools to help with what needs to be customized.

Pros

Making diagram workflow.
Integration with Confluence.
Building up Graph.

Cons

User interface.
It takes much to load sometimes.
Becomes slow when building large charts.

Likelihood to Recommend

During the start of a particular project, cliffy can help in building up the ideas with solutions to be demonstrated in the chart flow, with the ideas to be presented in a well-focussed manner, and it has the ability to attract the idea to look more passionate and more target oriented.

Verified User

Employee in Corporate (Computer Games company, 51-200 employees)

Vetted Review

1 year of experience

Explain processes and structures with a diagram with ease

Rating: 9 out of 10

Incentivized

December 22, 2022

Use Cases and Deployment Scope

I use Gliffy when I need to explain something and/or document something. This ranges from software related diagrams, like ERD, Architectural diagrams or deployment diagrams to name a few. The easy of use is great, especially because I can use it directly within Confluence.

Pros

easy of use
diagramming
flowcharting
collaboration

Cons

a few more options could be added
text placement can turn out poorly

Likelihood to Recommend

I really use Gliffy whenever I need something drawn. Think of explaining a certain flow to your client. Talk with developers about a structure of some algorithm. Defining your deployment cycle. Usually all my drawings are done in a timely matter and immediately connected to the right documentation page in Confluence. Gone are the days of struggling with Microsoft solutions that should do the same but are too hard.

Verified User

Manager in Information Technology (Computer Software company, 51-200 employees)

Vetted Review

2 years of experience

Idea to Model - Fast

Rating: 7 out of 10

Incentivized

March 14, 2019

Use Cases and Deployment Scope

Gliffy is a tool used across the organization in a variety of capacities, from modeling user interfaces to process and data modelling. There is heavy use in the solutions engineering and best practices teams as they work daily with customers to understand their current business challenges (process, data etc.) and brainstorm with them to improve future states. Gliffy is a tool most if not all of those teams use to visualize these discussions in real time. Gliffy diagrams also serve as a great reference post call and in subsequent discussions.

Pros

The drag & drop interface enables ideas to take shape very quickly. I can ease model discussions live as they are happening and our customers are often impressed with how fast we can accurately represent their processes, data architectures, and organizational priorities
Once diagrams are complete, it's fairly easy to share via export to JPG or creation of a share link. As I mentioned in the introduction, I will create share links for all of my diagrams and share them with customers and internal sales teams as an ongoing reference. I have also recently started using the comments to gather feedback from view-only roles on models created, which is nice
The pre-made templates provide a great starting point for visualizing common business discussions. I use 5-10 diagram objects frequently and having them pop up as "most used" makes creating fast. I'm also keen on making the diagram look good, so I'm thankful Gliffy has implemented a grid and alignment tools to make layout of objects straight forward.

Cons

I have had some trouble saving complex diagrams and viewing them on the fly. On a handful of occasions, diagrams are unable to save, which means I either need to try to "save as" a separate diagram, or I am perpetually stuck trying to "load" recent changes. Overall, this means I always have a slight lingering fear that my diagrams aren't fully saved or recoverable. Support has been pretty responsive helping me to reload corrupted diagrams.
Adding Text, Notes, and Images can be a challenge. While laying out objects with simple text is a strength, adding formatted text and commentary can be a challenge. I often find my objects ghost-moving all over the screen and lost. I'd love a drag-and-drop way to load images in to diagrams. The process is a bit cumbersome with the file upload wizard.
Template environments - I struggled a bit to try to create a default starting point for my diagrams. I've tried to load common libraries and ignore others, those settings are often ignore upon reload. I'd love to use the same 10 objects and ignore the rest, I am not able (yet) to create this scenario, though there may be more to learn.
Searching, Indexing, Retrieving my diagrams. As part of an enterprise plan, I find there are too many clicks required to a) find/search for my diagrams and b) save diagrams into my Gliffy folder. In our implementation I can see all folders for all of my colleagues, and need to drill down a bit before I get to my folder, where I can actually search my documents in a list. I'd prefer a more intuitive way to land on my diagrams and to organize them (e.g., by customer) so that I can access them more quickly.

Likelihood to Recommend

Gliffy is suited well for:

Business Process Modeling (current states, desired future states), including swim lane diagrams or simple arrow-forward flows
Data architecture Modeling (lay out systems in a network, applications in a connected ecosystem)
Organizational Chart Building (who reports to whom)

Gliffy is less well suited for

Note taking - I still use it for note taking as I love laying visuals next to key points, though it's not great
Handling imported images - Again, I do it, though it's not a reliable process I repeat unless I need the image in there
Complex diagrams that push the physical boundaries of the work space, and especially when images are included

Peter Rifken

Senior Solutions Engineer in Sales at Quick Base (Computer Software, 201-500 employees)

Vetted Review

3 years of experience

View profile

Creates Competent Content

Rating: 7 out of 10

Incentivized

February 1, 2019

Use Cases and Deployment Scope

We use Gliffy sporadically across the development teams. I personally use it when creating network architecture diagrams for customer-facing documents, and many developers have also created software architecture diagrams to create onboarding and reference documents for bringing new developers up to speed on the product.

Pros

Robust asset libraries to match legacy Visio documents or use familiar iconography from vendor documents/diagrams.
Integrates with Confluence to make diagramming within our internal wiki simple.
Decent fine-tuning of illustrations to match size/style constraints of documents (curve radius, text size, etc.)

Cons

Some simple tasks like creating basic elements can involve more work than you'd expect. There are no immediately apparent or customizable shortcuts or hotkeys for some common tasks.
Needs to have ways to limit the styling of a document. It can be tough to collaborate when someone else will, for example, use a different Firewall icon than the one you've been using.

Likelihood to Recommend

I think it's a viable alternative to Visio for most use cases. It's not my preferred tool, but it's becoming a standard tool in the industry, and it fills that niche well. It will handle most diagrams and flowcharts well. It's great for one-off or internal docs where ultimate polish isn't really necessary. It's simple to use so it won't require training. It doesn't play well with source control so I don't like it for frequently revised documents. If you have folks making single-slide PowerPoint presentations just to use the illustration tools (UGH!), this is valuable. If the outputs are valuable parts of your collateral, this may not be quite robust enough.

Michael Slavin

Senior Professional, Technical Writer in Research & Development at DXC Technology (Computer Software, 10,001+ employees)

Vetted Review

1 year of experience

View profile