TrustRadius Insights for GetResponse are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Visual Campaign Builder: Users have found the visual campaign builder in GetResponse to be excellent, allowing them to easily build out even complex campaigns. It is praised for its comprehensive and robust set of tools, which make email marketing more effective and visually appealing.
Funnel Builder: The Funnel Builder in GetResponse is considered an excellent tool by reviewers and provides value in creating customer journeys, lead magnets, list building, and guiding customers to the checkout. This feature allows users to optimize their funnels for driving conversions and enhancing marketing campaigns.
Updated Email Builder: The updated email builder in GetResponse is highly valued by users as it allows them to create content-rich emails that adhere to today's best practices. They appreciate the modern and user-friendly interface that enables them to design visually appealing and engaging emails with ease.
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GetResponse Reviews
4 Reviews
Mid-sized Companies (51-1,000 employees)
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We use GetResponse to achieve the necessary reach to achieve accurate, independent automation with emails and landing pages. At the same time, I love that the software is essential to create segmented lists; this has helped us to have great control and visual determination for convenience.
Pros
I like that it offers very original templates and that I can play with the theme of the particular campaign.
I can get a quantified and detailed report of the processes I am working on.
The statistics system it has is very detailed and accurate.
The interface is elegant and extremely easy to use.
Cons
I have no complaints about GetResponse; I can do everything quickly, productively, and efficiently.
Likelihood to Recommend
It is ideal for those responsible for maintaining an overall increase in revenue system and customer engagement. They should take advantage of its existence. It is handy for creating campaigns.
I truly enjoy using GetReponse. I love the new data dashboard that was recently implemented and it is also a very good tool for list building when preparing emails. I love how easy it is to upload HTML and make changes. However, when there is an issue with the uploaded HTML, GetResponse does not highlight changes that need to be made within the HTML. I think that there are both positives and negatives to GetResponse but overall, I have had a great experience and would recommend it going forward.
Pros
List building.
New statistic dashboard.
Cons
Making sure stats are accurate on the email send list dashboard.
Customizable reports.
Likelihood to Recommend
GetResponse is great for list building within your audience and also for sending emails at the perfect time. GetResponse is fairly user-friendly and does not take long to learn. Their website also is a great resource for learning other features of the tool and it is definitely worth checking out.
VU
Verified User
Account Manager in Customer Service (501-1000 employees)
Our marketing department uses GetResponse to send welcome emails to new customers and let them know about current discounts, deals or offers as well as what is going on with our company. We also send marketing emails to prospects that we meet at shows, events, and through other marketing endeavors that sign up for us.
Pros
The automation tool is visually appealing and nice when it works.
Stats are helpful.
None of it matters if emails won't even send to your lists that won't import.
Cons
Lists are rejected on baseless grounds.
They recommend a service to clean lists and even after being cleaned, emails and lists are rejected.
They purged 80% of our email list because they were not interacting regularly enough with our emails.
Their drag and drop editor is set up poorly, if you have similar look and feel emails there is no way to know which you are in.
Often email templates do not save and you have to start over.
Sometimes scheduled emails don't even send.
Likelihood to Recommend
We signed with GetResponse at the beginning of the year for a full year, looking for something more robust than what we were previously using. I enjoyed the layout of their autoresponders, and after playing around in the free version, we decided it could be a good fit for us. Signed in January and experienced some problems off the bat (but I'm patient and I understand launching takes some time... no problems). We imported all of our contacts -- several thousand -- and our lists were rejected. Strange, as these were legitimate contacts from company sources that I had been emailing for years successfully. I imported them in smaller chunks and found more success, until we were told in February that our account was under review for spam behavior. To resolve, we allowed them to 'clean' our lists -- legitimately cut from 15k to 6k, and began to use their recommended BriteVerify to clean our lists before adding in the future. Frustrating, time consuming, not ideal... but we had already paid for the year and didn't have the budget to change email services. Their drag and drop editor gave us a lot of grief most days, but besides that we didn't have any more rejected lists, and no issues I was aware of until this morning, I received an email letting us know our account has been deactivated, we cannot get our email lists or templates back from our accounts, cannot log in, and a refund will not be issued. To say we are frustrated is an extreme understatement. I've seen their awards, success stories, top 10 email service provider mentions... The truth is that they are unwilling to work with customers who are unhappy and provide no legitimate warnings before terminating services. Now we are stuck without an email service provider (that we paid for through December) in the middle of several Marketing campaigns, and with a limited budget to find someone else for the remainder of the year.
I love the drag and drop building technology and the ease of uploading my photos and content into the form. It makes it easy to build for a client and allow them to fill in the sections they need! Easy throwing together a promo email from their already completed templates makes lives so much
Pros
Delivery rate
Ui
Ease of use
Cons
Support
Customization
User control
Likelihood to Recommend
If looking for an easy to use and simple email tool then go for it. But you might struggle as you grow.
