TrustRadius Insights for GetFeedback are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of the key use cases of GetFeedback is in recruitment, where it is employed by hiring teams to assess and qualify new job applicants through surveys. This enables organizations to gather valuable insights into each candidate's skills, experience, and suitability for the role.
Additionally, corporate training teams rely on GetFeedback to collect feedback from trainees after each training session. This helps them understand how effective the training was and make necessary adjustments to improve future sessions.
Human resources departments also benefit from using GetFeedback for employee stratification and employee recognition programs. By utilizing surveys, they are able to gather feedback from employees and nominate outstanding performers for recognition.
Another significant use case of GetFeedback is lead qualification. The Solution Builder App allows sales teams to qualify leads through the use of surveys. This enables them to better understand potential customers' needs, preferences, and pain points, helping them tailor their approach and improve conversion rates.
Furthermore, GetFeedback plays a crucial role in gathering customer feedback and sentiment analysis. It serves as the primary survey tool for Zen, allowing businesses to collect valuable insights about their customers' experiences with products, services, and support. The software offers customization options that help maintain brand consistency while delivering a consistent user experience.
However, there are some challenges associated with using GetFeedback. Duplicate responses can be a pain point, requiring constant reconciliation. Despite these limitations, GetFeedback remains a popular choice among users as it provides an easy-to-use interface, seamless integration with Salesforce, and the ability to generate valuable feedback quickly.
In summary, GetFeedback is a versatile tool that addresses various needs across organizations. From recruiting and corporate training to lead qualification and customer feedback collection, this software offers valuable solutions for improving processes and decision-making based on user input.
GetFeedback Reviews
4 Reviews
Marketing
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Across two companies, my teams have used GetFeedback to discover consumer sentiment, to survey customers about their sales and support experience (net promoter score), and even to solicit content from thought leadership contributors. There are lots of tools you could use for this, but GetFeedback stands out. We started using GetFeedback because it was the only tool with a truly solid Salesforce integration. We ended up using it because it had the best UI and looked absolutely gorgeous. It's fantastic, and the team that supports it is too.
Pros
Salesforce integration
Easy UI
Flexible for branding
Cons
Not a criticism - but it would be really great to be able to reach audiences that we simply don't have access to. SurveyMonkey now offers this.
Likelihood to Recommend
It's best suited for situations when getting data into Salesforce is a priority. It's well-suited for just about any other purpose where you need to collect data or even content. I'd say it's not currently suited for situations where you're looking to reach customers or audiences that you don't have contact data for.
We used Getfeedback to primarily generate NPS and CSAT scores for our existing merchants. IT allowed us to generate value for both our support organization and marketing org, letting us see the results of our campaigns and outreaches to existing merchants. We heavily used the link parameters to have more customization in email.
Pros
Link parameters in surveys
Clean user interface
Easy to export results to Salesforce.
Cons
More integration with marketo and other systems. I wish I could use more of this data for triggered messaging.
Likelihood to Recommend
It would be a great tool for a marketing team just getting off the ground and trying to generate some good feedback. It can also potentially be white-labeled and shared with consumers. It could all still be easily tracked through the URL parameters one can set up with getfeedback's link tool.
GetFeedback is currently used as a tool to generate feedback to our clients and allows us to get some valuable infomration from them in an easy manner. Before we first started using it, we found it hard to find out exactly how customers felt and a lot of the time, we were sending out emails. So GetFeedback allows us to offer something more engaging.
Pros
The way it works with Salesforce CRM and how you can create dashboards and reports based from criteria gathered in GetFeedback.
Customisable features are a big plus - allows you to choose what kind of question you want to ask.
Very easy to use interface and so easy to assemble a survey within minutes.
Cons
A little more customisation would be nice. Having the option to completely change the layout of a question (other than background image) allows for more personalization.
Likelihood to Recommend
When we first started implementing GetFeedback in our business, I was part of the team that helped create surveys and monitor answers within our Salesforce org. It was at this point that I found GetFeedback support to be very helpful as they guided me in creating the questionnaires and allowed me to easily get the results I needed. It is perfect for gathering customer data but also just asking potential customers some questions too, so you can see if they are enjoying a new design or have any suggestions for improvements.
We use GetFeedback internally and externally here are a few of the business problems we've been able to solve:
Recruiting uses 3 surveys to qualify new job applicants
Corporate Training uses it to find out what should be adjusted after each new hire training session
Human Resources uses it for employee stratification and employee of the quarter nominations
Leads are qualified through the use of what we call our "Solution Builder App"
Customers are sent surveys when an opportunity is lost to see what we could've done to secure the business
Pros
The interface is super easy to use. If you can put together a PowerPoint you can make a survey.
The integration with our Salesforce instance is critical. They have done a nice job making the process fairly simple.
The customer support I've gotten when I've had to use it was very helpful and friendly.
Cons
The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
Likelihood to Recommend
I really haven't found an instance where GetFeedback wasn't well suited. In fact it is one of my favorite SaaS subscriptions we have right after Salesforce. I've even presented the solution at our local Women In Tech networking events. Being a self proclaimed early adopter of new software it was very easy to navigate and get up and running. I was able to teach the software to others inside our company that are technology adverse and they picked it up very quickly.
The surveys are very graphically appealing and the way they are responsive to any devise is critical in this ever increasing mobile world of ours. Being able to brand each survey with our colors and logos was an important factor to us. Being a very small company (under 20 employees) these surveys make us look professional and a lot larger than we are.
