Genuity - GoGenuity.com

When dealing with multiple vendors, locations, and hundreds of IT assets and licenses, we struggled to keep up-to-date with tasks and actionable items. Manual record keeping also didn't allow us to have a consolidated view of the status of our IT assets and how they are distributed geographically. We use Genuity daily for Asset Management, Telecom expense management, Vendor Management, and IT HelpDesk roles. Genuity has made tedious and manual work easy to automate with easy tracking and reporting features. Our staff is able to raise their questions and queries which can be handled by the right support staff and not be left unsolved. Genuity is just easy.

• Time Expense tracking and management
• IT Help Desk - Ticketing system with various levels of support and issue resolution
• IT Asset Management

• IT staff handles open issues and tickets faster and nothing is missed.
• IT Admin is able to track all assets across all geographies. Physical visits have changed to virtual tracking and management.
• The workforce is happy with paperless Asset Management including a clear assignment and returns policy.

monday.com, Classy, WordPress, LastPass for Business, NordVPN

We had a client who wanted a quick fix for their Telecom-related problems, the client was using many services from different vendors and was having trouble because of the same reason. They wanted a one-stop solution for their telecom needs so we analyzed a lot of vendors and came to the conclusion that GoGenuity is the best fit for them in all aspects, be it calling/telecom services, billing, collaboration, etc.

• Cloud telephony.
• Audio calling.
• Conferencing

• One solution for all telco needs.
• Easy billing.
• Saved money as the client did not had to integrate different systems.

CallHippo and Ozonetel

Genuity - GoGenuity.com is a great software that addresses the business needs of an organization in a very systematic manner. It helps the business to manage the supply change, track the orders, processing of the orders and customer relationship management as well. It is a all in one tool as per your business need.

• It's collaboration feature helps to manage the user in our platforms
• Helps to keep a track of projects and manage them step by step
• It can help in analysis and decision making as per the reports we get

• It helps in automated investments which helps time and makes the decision more easy
• Through its analysis it helps in making great ROI on investment made

The user interface is nice. It is quite tidy and clean. I admire Genuity - GoGenuity.com functionality and simplicity. It has many unique qualities compared to its rivals, many of which are not commonly seen. When it comes to adding assets, it's quite easy to use. The ability to bulk import has literally saved my life. Additionally, it's crucial for my job that I can connect my G Suite so that assigning users is simpler. It's also excellent to retain my contracts with my equipment! Even though they don't offer every feature, their customer service is outstanding. In comparison to any other vendor I have ever worked with, they have been eager to assist with any issues we have encountered.

• Time-saving due to management of all contracts, vendors, and licenses in one location
• Ability to set up suppliers and give contracts to those vendors
• Keeping track of financial transactions

• Time-saving, thus cost reductions
• The IT staff quickly resolves open issues and tickets, leaving nothing undone
• Cost savings because the client did not need to integrate multiple systems

Figma, WordPress, ExpressVPN

When I arrived at my organization there was no record of our assets. We had company devices remotely all across the US + internationally. Coming into the organization i need that i had to secure my devices and have a full scope of contracts, warranties , user(s)and location. Genuity did that and more for em.

• asset tracking
• tags
• contracts
• warranty

• clean digital record where i can control how i want the data presented