#1 most frequent
United States of America
95.9%187 installations of 195
What is Genbook?
Genbook is appointment scheduling software from the company of the same name in San Francisco, California.
Categories & Use Cases
Media
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Screenshot of Mobile Friendly Scheduling Software
Who Buys & Uses Genbook
#2 most frequent
Canada
3.1%6 installations of 195
#3 most frequent
Australia
0.5%1 installation of 195
Oh how I miss Genbook!!
Use Cases and Deployment Scope
I used Genbook for my appointments (Spa) it was easy for my clients to use and easy to set up a simple layout, text, and email reminders. I loved having total control of my business on and offline. I didn't have a bunch of junk on it. I knew what my business was doing at all times
Pros
- Text reminders
- No double booking of appoints
- Easy to use
- Total control
Cons
- It had all that I need to run my business
- I really cant think of anything
- It was well round for an online system
Most Important Features
- New appoints
- Text reminders
- No double booking of appoints
Return on Investment
- They merged with Booksy
- I had no choice in this merge
- Genbook is no longer usable
The Economical & Never Rude Admin Assistant
Pros
- Review feature
- Confirmation emails to clients
- Flexibility with scheduling hours for staff
Cons
- Integration with MailChimp for importing client data directly instead of exporting through Excel.
Return on Investment
- Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
- People can book at all hours of day or night.
Alternatives Considered
Appointy
Other Software Used
Adobe Acrobat DC
Genbook is the BEST if you're searching for online scheduling software
Pros
- Manufactured time for my more essential job duties as owner
- It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
- Sifts out the not so serious purveyors of massage and keeps those that are.
- Provides gift certificate purchase in increments or whole amounts. Saves me time.
Cons
- Incorporating Square payment
- Incorporating a one general automatic message to all your clients, with emails or text
- Marketing backdrops for emails to clients, to encourage rebooking
Return on Investment
- More time to market and advertise
- More time to provide treatment
- More time to spend with my husband
Genbook Review: Medical Spa
Pros
- Scheduling
- Appointment reminders
- Updates via email
Cons
- The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
- Email to your book of business via Genbook is missing.
Return on Investment
- Increased bookings: positive.
- People like booking online without having to create a user name.
- Would like to be able to take deposits using Square and not just Stripe.
Other Software Used
QuickBooks Online
Amazing online scheduler
Pros
- Online simple booking
- Taking prepayment online
- The syncing of the calendars is amazing
- All the services are listed in the calendar and sync with my work calendar. It shows all the availability and also makes it look busy so they can see that we are a busy practice.
Cons
- I wish there was a way to integrated with our current emr
- I wish that it used the payment system we already use
- I wish the setup for provider type was a better way of showing
- i wish the reviews on genbook copied into google reviews
Return on Investment
- Because of Genbook I have had the best bookings online
- The reviews sent to my patients are amazing.
Alternatives Considered
Schedulicity
Other Software Used
Acuity Scheduling, Schedulicity, Square Appointments
