TrustRadius Insights for Gem are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Gem is a great recruiting tool, highly recommended by users for its effectiveness in sourcing and recruiting functions. Users highly recommend Gem as a recruiting tool, especially for high volume applications. They believe that Gem is one of the best recruiting automation tools they've used and that it can unlock the efficiency of sourcing teams. Users suggest utilizing the data provided by Gem and exploring its functionality to optimize recruiting teams and improve the hiring process. Additionally, users appreciate Gem's customer support and responsiveness, further solidifying their recommendation of Gem as a platform for recruiting and staffing.
Gem Reviews
5 Reviews
Professional, Scientific, and Technical ServicesInformation Technology & Services3Human Resources2
Gem is used for two primary purposes at Handshake. One is for sourcing candidates through email sequences and nurturing prospects for future roles. The other is for analytics - Gem Pipeline Analytics gives us insight into how our pipeline is performing including how fast we're hiring, what our conversion rates look like from stage to stage, and how many interviews are taking place.
Pros
Gem has excellent customer service. Their customer success team is available and incredibly supportive in onboarding new teammates to the tool.
Gem has friendly user interface.
Gem is one of a kind in showing conversion rates starting from outreach messaging.
Cons
Gem's dashboards feature is still a work in progress. It's not incredibly intuitive and there aren't many ways to visualize data.
There are often discrepancies between what's in the ATS and what's in Gem and it requires troubleshooting.
It would be great if Gem could integrate with data from other sources such as LinkedIn Recruiter so we could see conversion rate data from there as well.
Likelihood to Recommend
It is well suited for recruiting teams who are looking for a CRM where the scheduling of emails is intuitive, well structured, and if you're interested in the insights associated with the outreach. It's not as appropriate if you're invested heavily in your own ATS as your CRM because this will likely be duplicative work.
VU
Verified User
Project Manager in Human Resources (Information Technology & Services company, 201-500 employees)
I have been using Gem for prospecting at my current organization for the last 2 years now. Overall, we like the product and it has contributed immensely to our efforts of building a global remote team. We would recommend Gem to other companies as well. Pros: Options to create specific projects for hires/positions. Custom sequences with a lot of options to personalize, create drips, and custom sending time. Tracking for opens, clicks, replies, advanced reporting. Ability to parse emails from LinkedIn URLs. Cons: Inability to parse emails from the complete lists. Doesn't give many results in certain geographies. Lack of features for creating different dashboards for reporting. You can't edit a sequence mid-way after the first email is sent.
Pros
Prospecting.
Reporting.
Cons
Parsing emails.
Building better dashboards for hiring outreach.
Likelihood to Recommend
Parsing emails: We rely on a lot of outbound for hiring activity and Gem has made it easier by parsing emails of the profiles we shortlist on a daily basis to add them to a custom sequence. Tracking: Gem has also solved the issue of tracking email opens, clicks, replies, and also tagging the replies as not interested, interested, or follow up for future outreach.
VU
Verified User
Manager in Human Resources (Information Technology & Services company, 11-50 employees)
Here we use Gem to reach out and have control of candidates contacted by each source and recruiter, we have it separated by projects of each client and positions so it helps us to have a great order in our reach outs and all the feedbacks of the candidates contacted.
Pros
He does great at the moment of follow up candidates.
It has a great AI that helps to automatically leave the status of the candidate depending on their response.
Save you a lot of time helping you to find the contact info of the candidate automatically.
Cons
It can be improved in regards the contact info that it provide.
Sometimes the AI doesn't understand some type of messages.
It can improve having their own calendar system so you can schedule interviews better.
Likelihood to Recommend
It is very helpful for situations when you need to contact a high amount of candidates for big projects because you can create sequences of emails to reach out to candidates and follow up those who don't reply to the emails automatically, Also with Gem you can find the contact info of the candidates easier.
VU
Verified User
Employee in Human Resources (Human Resources company, 201-500 employees)
The gem helps me to create talent pipelines and reach out to multiple candidates in one go. I also love the analysis and reports I can build within Gem.
Pros
Send email sequences to multiple candidates at one time.
Provide analysis and metrics.
Helps in building future pipelines.
Cons
It would be nice I could send emails through Gem instead of following that process on Linkedin for candidates who do not have their email id.
I would be nice it I am given an automated analysis of how my sequence did.
Connecting it not only to LinkedIn but to other sites such as Github and Slack may improve the search scope to recruiters.
Likelihood to Recommend
I absolutely love the number of replies I get when I send the sequences. Sometimes candidates reply to a 3rd or 4th email and I appreciate the ability to send those sequences.
VU
Verified User
Employee in Human Resources (Information Technology & Services company, 1001-5000 employees)