TrustRadius Insights for Gem are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Gem is a great recruiting tool, highly recommended by users for its effectiveness in sourcing and recruiting functions. Users highly recommend Gem as a recruiting tool, especially for high volume applications. They believe that Gem is one of the best recruiting automation tools they've used and that it can unlock the efficiency of sourcing teams. Users suggest utilizing the data provided by Gem and exploring its functionality to optimize recruiting teams and improve the hiring process. Additionally, users appreciate Gem's customer support and responsiveness, further solidifying their recommendation of Gem as a platform for recruiting and staffing.
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Gem Reviews
4 Reviews
Mid-sized Companies (51-1,000 employees)
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Gem is used for two primary purposes at Handshake. One is for sourcing candidates through email sequences and nurturing prospects for future roles. The other is for analytics - Gem Pipeline Analytics gives us insight into how our pipeline is performing including how fast we're hiring, what our conversion rates look like from stage to stage, and how many interviews are taking place.
Pros
Gem has excellent customer service. Their customer success team is available and incredibly supportive in onboarding new teammates to the tool.
Gem has friendly user interface.
Gem is one of a kind in showing conversion rates starting from outreach messaging.
Cons
Gem's dashboards feature is still a work in progress. It's not incredibly intuitive and there aren't many ways to visualize data.
There are often discrepancies between what's in the ATS and what's in Gem and it requires troubleshooting.
It would be great if Gem could integrate with data from other sources such as LinkedIn Recruiter so we could see conversion rate data from there as well.
Likelihood to Recommend
It is well suited for recruiting teams who are looking for a CRM where the scheduling of emails is intuitive, well structured, and if you're interested in the insights associated with the outreach. It's not as appropriate if you're invested heavily in your own ATS as your CRM because this will likely be duplicative work.
VU
Verified User
Project Manager in Human Resources (201-500 employees)
Here we use Gem to reach out and have control of candidates contacted by each source and recruiter, we have it separated by projects of each client and positions so it helps us to have a great order in our reach outs and all the feedbacks of the candidates contacted.
Pros
He does great at the moment of follow up candidates.
It has a great AI that helps to automatically leave the status of the candidate depending on their response.
Save you a lot of time helping you to find the contact info of the candidate automatically.
Cons
It can be improved in regards the contact info that it provide.
Sometimes the AI doesn't understand some type of messages.
It can improve having their own calendar system so you can schedule interviews better.
Likelihood to Recommend
It is very helpful for situations when you need to contact a high amount of candidates for big projects because you can create sequences of emails to reach out to candidates and follow up those who don't reply to the emails automatically, Also with Gem you can find the contact info of the candidates easier.
I use Gem as a sourcing tool to reach candidates by email vs inmail. The market is extremely competitive right now and Gem is a great way to get noticed by candidates. It allows you to create "sequences" or a series of automated emails so that you don't have to follow up manually. Additionally, you can send on behalf of (send from someone else) say for example a hiring manager, etc which also helps messages get noticed. Additional pluses of Gem - GREAT analytics, way better than our ATS's and a really cool talent pipeline feature - basically a Trello board of your pipeline! It's a great way to see the status of every role in a very digestible format!
Pros
Sending sequences (automated emails to candidates).
Analytics, including great visuals of the pipeline.
Great metrics features so you can measure your impact (much better than LinkedIn).
Cons
Honestly - nothing! Gem just keeps getting better and better in ways I wouldn't have thought of!
Likelihood to Recommend
Gem is a in my opinion a necessity for any TA team in this market. It's no longer possible to be competitive with just LinkedIn - it's easy for candidates to lose those messages. Gem allows you to get noticed by candidates and stay competitive in this market!
Our entire tech and biz recruiting teams use it for top-of-funnel organization, ToF data analysis, candidate campaign sequencing, and DEIB tagging and tracking. It helps so that we can all have a unified set of job/role projects that we source prospects into. Then we can track how many are in there along with who is responding at what frequency, positive response rates, and better predict time to fill. With their automated sequences, I set up a multiple touchpoint email or inmail campaign one time, add prospects to it and Gem sends them all out for me. Cutting the manual time-sucking process of the past.
Pros
DEIB tracking and analysis.
Whole team and individual outreach data.
Innovating out reach possibilities.
Email capture.
Cons
The design feels cumbersome.
Sometimes my "todos" don't get sent to my email inbox.
Likelihood to Recommend
If you need to speed up your sourcing and overall ToF, if you want to have a place where an entire team or company can collaborate on prospects and TAM (total addressable market) scrapes, if putting reminders in calendars for email follow-ups is getting old and slow, if manual tracking ToF metrics is not giving you a valid snapshot, or you care about DEIB; Gem is the tool for all this and more.
