Our contracts wouldn't be caught without the management of Gatekeeper
Pros
- Customer service/support, they're always responsive and eager to jump on calls whenever we need their support. They've never once treated us as "paid invoice" and moved on. They build relationships there at Gatekeeper.
- They're innovative, improving on their product, when it is already a fantastic resource tool.
- They have the ability to customize features to fit your needs, that was one feature important to us.
Cons
- This might be more of a personal thing to me, rather than an issue for anyone else, but when I'm working on a specific vendor, with multiple contracts, I have to click the back arrow to get back out to the other contracts within that vendor. It would be helpful to have a feature that you could click on to take you back to that vendor where the other contracts are kept.
Return on Investment
- Since using Gatekeeper we have a better understanding of what contracts we have, and with the customized Workflow they created for us, the contracts flow through the Pipeline based on our DOA. It's a smooth process from the start of redlining and finalizing to finishing it up with Gatekeepers digital e-signature feature.
- Contracts are not flying all over the place with no structure.
Other Software Used
Microsoft 365 (formerly Office 365), Microsoft Powerpoint, Egnyte
