Gainsight CS Mining, Quarrying, and Oil and Gas Extraction Reviews & Insights

“We are starting to use Gainsight CS as a single source of truth for our customer base. We are building out ways to access customer information from multiple teams and gain insights into client health.”

“We try to log all customer interactions from our CSMs and TAMs in Gainsight CS and are importing more sources of customer data every year.”

“We used Gainsight CS to monitor our customer health - bringing together various data sources to understand our business and customer perceptions of our services. It allowed us to start to see potential issues leading to churn.”

“I use it to track projects, implementations, sentiment, reporting info, track tickets. It keeps me accountable with the success plans, cta's, and tasks.”

“We use Gainsight CS for all things CS. WE are focused on digital led engagement this year.”

“We use Gainsight CS primarily for the Health Score and the timeline.”

“Improved retention”

“Seamless C360 dashboard with user friendly interface”