Great platform to get instant customer feedback and finally build the features your customers want
Use Cases and Deployment Scope
We are using Frill for customer feedback, ideation. Because we have many feature ideas in our pipeline it was important that we work on the right one. Users can directly vote on ideas and submit their favorite one. These helped us get feedback, iterate and build the most important features for our product. Also, I liked the announcement section, where we can easily share any big or small announcements with respect to the product.
Pros
- The announcement section is really good. I can add images, edit the text and announce something important.
- The roadmap section where we could tag them as per the stage the feature is in. Example: In progress, shipped, etc.
- Ability for user to upvote on their favorite ideas.
Cons
- They could have added more functionality like ideas section. May be a dedicated section where people can share bugs.
- Ability to collect feedback from different sources.
- Product change log section could also be good to have.
Most Important Features
- Roadmaps
- Announcements
- Capturing Ideas
Return on Investment
- Direct customer feedback
- Working on features that matters the most
- Getting user validation instantly
Other Software Used
MailerLite, Gumroad, Ahrefs