TrustRadius: an HG Insights company

FreeAgent Reviews & Insights

Score6.5 out of 10

56 Reviews and Ratings

Community insights

TrustRadius Insights for FreeAgent are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-friendly Interface: Several users have praised the software for its easy-to-use and understand interface. They appreciate how straightforward it is to navigate through the different features and functionalities.

Efficient Invoicing: Many reviewers have found the invoicing feature of the software to be efficient and user-friendly. They highlight features such as automatic reminders for non-payment and clear visibility of account status for clients, which help streamline the invoicing process.

Time Tracking and Billing: A significant number of users have commended the time tracking and billing capabilities of the software. They find it helpful for accurately recording time spent on projects or client work, allowing them to invoice clients accordingly.

FreeAgent Reviews

21 Reviews
Customer Service

Great Invoicing and project time management tool

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

All staff members use FreeAgent to track time, bills and expenses on client projects. On a management level it allows us to keep track of invoices and banking.

Pros

  • Great time management features for client projects.
  • Easy quote and invoice production.

Cons

  • Reporting on financials, time tracking and project status is a little poor. It's adequate for what what we need, but would be great to see more advanced features.
  • API is quite closed so cannot integrate with our other project management tools.

Likelihood to Recommend

FreeAgent is great for all levels of companies to can manage payroll, quotes, invoicing and time allowance for projects. If you are quite a large company, then I would recommend speaking to them to help you set up the account.

Free your Accounting Time with FreeAgent

Rating: 10 out of 10

Use Cases and Deployment Scope

FreeAgent is the only accounting package that we have, it allows me to manage and see the business and it's current financial state in a matter of minutes, and it takes me less than an hour a week to ensure that everything is reconciled. Billing is a breeze with recurring invoices, and reconcilliation is simple with automatic bank imports.

Pros

  • Recurring invoices with automated follow-up is fantastic for helping to get paid on time
  • Automated bank transfers are the easiest way to ensure that I can reconcile my accounts with ease
  • Support is fantastic
  • Built-in Time tracking for projects/tasks (integration with Basecamp to get this info) is fantastic, it allows us to accurately track what we are working on and get paid for it!

Cons

  • Android Mobile App, but they are working on it

Likelihood to Recommend

FreeAgent is well suited to the industries that it is targeted at - anyone who does freelance or is a small firm. The software is amazing; the price point is fantastic, as you get discounts for referrals, the more people you refer to FreeAgent, the less you pay! The team is very responsive to support requests and improvements as well.

FreeAgent - accounting made simple

Rating: 10 out of 10

Use Cases and Deployment Scope

FreeAgent controls the whole of my company's accounting - invoicing, bank account management, payroll, and estimates.

Pros

  • Invoicing and estimates are well structured, with built-in pay walls and automatic notifications on late payments. There are also automatic reoccurring invoices, reducing our monthly work load.
  • FreeAgent automatically pulls in our business bank account, allowing me to directly explain every transaction with invoices, payments, and more.
  • My accounts, on the go, anywhere. With FreeAgent being web-based, it means we can view our accounts anywhere, with no worries of data-loss. This is made easier with the new iOS app.

Cons

  • Client-specific email templates would be very useful.

Likelihood to Recommend

FreeAgent is very good for the service industry.

Excellent system for a small company!

Rating: 9 out of 10

Use Cases and Deployment Scope

Cutscene Media is a small company at the moment, so our FreeAgent system is accessible by the company directors and the accountant. It is used to store client details, monitor our banking, create invoices and store expense receipts. It also provides us with data on how the company is doing financially. Our accountant has direct access, so there is little need for her to chase us for information.

Pros

  • Free Agent is great for creating professional invoices. If you use the system to manage projects, the invoicing system can automatically fill out any details required. Once completed, the invoice can be automatically emailed from your email address, then stored in the free agent system.
  • Setting up a bank feed or uploading invoices allows you to keep track of your bank accounts. The system automatically flags up unexplained transactions and allows you to explain and even attach receipts to particular transactions to be stored as expenses.
  • Out of pocket expenses can be entered on the move via a smart phone, a photograph can be taken of the receipt and uploaded into the FreeAgent system. The banking system can then link up any pay outs to the user who is out of pocket. Creating a neat expenses system.

Cons

  • The FreeAgent system is being constantly updated and improved thanks to the large team. There has maybe been a few occasions when I have tried to link a bank transaction with an expense and it hasn't allowed me to link a transaction manually. But the staff are very fast at helping out with any issues I've ever had

Likelihood to Recommend

As a small business it's excellent for me, as my finances can frequently go overlooked for too long. The FreeAgent system has made catching up when I fall behind very easy. I would also say if I were a larger business, it would be great for staying on top of invoices, projects and the money in general.

Amazing product

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I started using FreeAgent three years ago and after years of relying on spreadsheets for small businesses I was delighted with the results ! I would recommend it, and often do, to any small business. The dashboard is a must have tool for keeping you up to date and in check with all the tax positions and vital business needs.

Pros

  • Ease of use.
  • Bank feed.
  • Amazingly quick support.

Cons

  • More developed apps.
  • Comparison of year on year results from within programme.

Likelihood to Recommend

Are you a small business who needs more accurate accounts on a daily basis?

Accounting software for people that don't like acocunts

Rating: 10 out of 10

Use Cases and Deployment Scope


I work through a limited company, VAT registered and I do my own PAYE to keep accountant costs down and to allow me to have a good handle on what's going on.

I do occasionally have other people helping me out with the work and they will also go on the payroll for a limited period of time.

Pros

  • VAT returns are filed electronically, after prompts and auto generated
  • RTI returns filed automatically for payroll
  • Prompts or future bills such as corporation tax, VAT payments etc

Cons

  • Investments such as stocks and shares or commodities
  • Sometimes it will guess account entries incorrectly and will always assume it knows which way you want to take money out of the company (dividend/expense/salary)

Likelihood to Recommend

I'm a busy IT contractor and I'm disinterested in spending time on my accounts. FreeAgent allows you to upload your bank statements, it has a best guess at applying it to the accounts, you then attach scanned receipts and that's about all you need to do to keep things going.

You can file your payroll and your VAT returns electronically. I can give permission to my accountant to download accounts annually. Dividends and expenses are handled as well as reminders for both overdue invoices and filing returns and additionally it will forecast corporation tax and other bills.

There are limits, such as investments and subsidiaries, but it will do the vast bulk of work with ease.

The support, although only by email, is prompt and helpful.

If you don't know much about accounts and don't like spending time on them I think most independent consultants can benefit substantially by using these guys.

Fantastic freeagent

Rating: 10 out of 10

Use Cases and Deployment Scope

I use FreeAgent across my whole business; it's great for sole traders looking for a hassle free and cost effective way to manage accounts.

Pros

  • Live feed from bank accounts
  • Live feed and upload of self assessment tax returns
  • At a glance dashboard of outstanding invoices

Cons

  • Pay As You Earn (PAYE) software
  • More bespoke accounting categories based on particular industries
  • Quicker updating of tax return info

Likelihood to Recommend

Easy accounting, quoting and invoicing, saves me hours in business admin each month!

Rating: 10 out of 10

Use Cases and Deployment Scope

FreeAgent has streamlined my accounting and invoicing duties freeing up my time to focus on aspects of my business.

Pros

  • Importing and explaining banking transactions is a breeze, no more spreadsheets to battle.
  • I can now easily craft and send great looking estimates, quotes and invoices over to clients in moments via email.
  • Completing and filing my tax return has now become infinitely simpler as FreeAgent does most of the hard work for you.

Cons

  • When raising quotes or invoices for different people within the same company it can be a guessing game to select the correct person as only the company name is shown in the options not the company / person. To be honest there may be a solution but it hasn't bugged me enough yet to look for one (yet).

Likelihood to Recommend

Do you use internet banking for your business? If yes FreeAgent will become your best friend when running your small business.

Couldn't live without it!

Rating: 10 out of 10

Use Cases and Deployment Scope

I use it for all bookkeeping, accounting, invoicing and online payments via PayPal. I also run payroll with it.

Pros

  • Invoicing - produces professional invoices easily
  • Finance - projected profits etc
  • Expenses - easy to manage and pay

Cons

  • At times I wish they had an official app

Likelihood to Recommend

FreeAgent is great for new businesses.

Awesome accounting software for awesome people!

Rating: 10 out of 10

Use Cases and Deployment Scope

I use FreeAgent every day to produce estimates, create invoices and follow the payment through to my bank account. I process VAT, payroll and all my expenses through it as well and have been really impressed with it. I have used it ever since I started my company and couldn't see myself running the business as I do at the moment without it. My accountant also has access to the back-end data and can produce all the necessary reports straight out of the software without me having to worry about it.

Pros

  • Producing estimates/proposals and allowing you to easily convert them into invoices and then follow it all through to payment.
  • Keeping tabs of all my expenses and payments.
  • Producing the necessary documentation for VAT returns and Self Assesements.

Cons

  • I am looking forward to the Android app being launched.
  • Being able to produce more in depth proposals which aren't just itemised accounts would be great.

Likelihood to Recommend

Its great for a business where you quote and then invoice on a job-by-job basis which is why it works well for me.