TrustRadius Insights for Formstack Documents are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Formstack Documents, formerly known as WebMerge, has proven to be a valuable tool for users across various industries. One of the key use cases of this software is automating the sales proposal generation process. Users have expressed that with Formstack Documents, they are able to easily create final, client-ready presentations, saving them significant time and effort. Consulting services departments have also found great value in this software. By using it to generate client documentation, sign-off forms, and other client-facing forms, they have been able to streamline their processes and bridge the gap between data entry and final client documents. What sets Formstack Documents apart is its flexibility. Reviewers appreciate the ability to generate editable documents rather than just PDFs. This allows for easy customization of each document while keeping the structured data simplified. Customers who deal with a lot of paperwork have found Formstack Documents to be a valuable tool in automating their processes. The software saves them from the tediousness of repetitive paperwork and enables them to automate document creation efficiently. Integration with other platforms, such as Formstack, has been highly advantageous for users. With this integration, Formstack Documents can autofill fields and generate professional-looking documents like authorization paperwork, medical documents, allergy reports, and applications. Service center departments have also benefited from this software. They are able to prefill PDF applications using Formstack Documents, saving the service team from manual data entry tasks. Formstack Documents has been implemented firm-wide by users looking to automate various document packages including business formations and different types of contracts. This streamlines workflow and reduces human error in drafting. Moreover, Formstack Documents seamlessly integrates with CRM Pipedrive to enhance efficiency in sales departments by automatically creating documents for clients. Another use case that customers have found helpful is automating their client process by transforming large questionnaires into visually attractive and easy-to-digest interactive PDF documents. These documents are then instantly emailed to team members, improving collaboration and saving time. Additionally, the software is versatile and can be used in sales, operations, accounting, and customer service departments for both internal and external document generation. This automation saves labor hours and allows admin users to focus on more productive work. Users have expressed that Formstack Documents has become an essential component of their overall business practices. It enables them to easily and quickly generate financing proposals while seamlessly integrating with existing software. One big time-saving benefit users have found with Formstack Documents is the ability to create and email proposals to clients with just a push of a button. Overall, users have found Formstack Documents to be a reliable tool that enhances their document generation processes. Whether it's automating sales proposals, generating client documentation, or transforming questionnaires into interactive PDFs, the software has consistently delivered results. Its flexibility, ease of use, and integration capabilities have made it a valuable asset for businesses across various departments and industries. By eliminating manual data entry, reducing errors, and saving time, Formstack Documents empowers users to streamline their workflows and focus on more important tasks.
We used Formstack Documents [(formerly WebMerge)] to move our internal sales proposal generation process from structured data entry to a final, client-ready presentation. We also used Formstack Documents [(formerly WebMerge)] within our consulting services department to generate client documentation, sign off forms, and other client-facing forms. The solution allowed us to bridge data entry into formal and final client documents. The ability to generate editable documents rather than just PDF also gave us the flexibility to customize the document after generation, which meant that we could keep our structured data simpler and still achieve easy, custom results for each document.
Pros
Excellent integration with other popular platforms
Clear and usable documentation to walk through setup in a number of scenarios
Responsive support that provided appropriate answers when we had questions
Flexibility in use cases that support multiple modes of use
Cons
Integration with a third-party platform through Zapier tended to be very limited in actual functionality
The functionality for testing as you roll out a new document, particularly one using a different method than previously used, was cumbersome and errors weren't always clear
Documentation of field naming conventions sometimes was not clear, leading to some additional troubleshooting to figure out syntax when trying to integrate
Likelihood to Recommend
Formstack Documents [(formerly WebMerge)] is extremely well-suited to relatively simple document generation across a variety of target formats. It also does much better than other options I tried out when I was dealing with relational data, as opposed to single table data, on the source side. It is a single direction solution - put data in, get document out - so it wouldn't be as great a choice for documents that are iterative and need updates from the source data; you will generate an entirely new document each time.
We used Formstack Documents firm-wide to automate a number of different often-used document packages, including business formations and several different types of contracts. It allowed us to streamline workflow and it made it much easier to eliminate human error in drafting.
Pros
PHP made it great for using logic trees to build out forms.
Built-in calculations and parsing are a great feature.
Cons
UX is a little bland.
Better functionality for electronic signature would be nice - like an option to preview/edit before sending.
Likelihood to Recommend
Good for: - Building out frequently-used forms. - Decreasing human error and time spent on repetitive tasks. - There's very little it can't do in terms of drafting complex documents with lots of options.
Not great for: - Increasing billable hours. - One-off projects. - Using as a tool that everyone in the organization will need to understand (it can be a little complicated).
We use WebMerge to create automatically documents for our clients. Usually, we use it together with CRM Pipedrive and it works like a charm in a very efficient way to improve efficiency in the sales department of our clients. We applied to be a trained consulting company and we did successfully into a new reseller.
Pros
Create automatically quotations in Pipedrive based on deals created.
Be able to add different products in the quotation based on the deal in the CRM.
Be able to send the quotation in the right way how we need.
Cons
The tool requires some knowledge of programming and it is not easy for everybody.
The service needs quite a few interactions with the customer service in order to fully work.
There are not enough videos that show how to do everything, you need to keep going to the customer service (although it is very efficient).
Likelihood to Recommend
WebMerge works perfectly for companies using CRM or whatever other software involving customer data, like attributes and deals data. Also, WebMerge is perfect to deal with the creation of a great variety of different documents, think whatever document and WebMerge will be able to create it for you. However, it needs some training to work with it perfectly.