TrustRadius Insights for Forcepoint Secure Web Gateway are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Helpful and Clear Help Articles: Reviewers have praised the clear and helpful help articles provided by Forcepoint Secure Web Gateway. These articles were found to be a valuable resource in understanding and utilizing the software effectively, with some users mentioning that they served as a comprehensive reference point for various tasks and functionalities. The availability of these detailed and informative articles not only contributed to a smoother learning curve but also helped troubleshoot issues independently, reducing the reliance on customer service support.
Time-saving Feature: Users appreciate the time-saving aspect of Forcepoint Secure Web Gateway's clear and easily accessible help articles. With these resources readily available, reviewers mentioned being able to find answers to their questions quickly, allowing them to continue working without interruptions. This feature has been particularly useful in minimizing downtime caused by seeking support from customer service or navigating complex user manuals.
Commitment to Customer Satisfaction: The inclusion of clear help articles demonstrates Forcepoint Secure Web Gateway's commitment to customer satisfaction. Reviewers highlighted how this comprehensive resource eliminates unnecessary back-and-forth communication with customer support, as it provides extensive information upfront. By offering detailed guidance through these articles, Forcepoint Secure Web Gateway ensures users have access to reliable self-help options, enhancing overall user experience.
Forcepoint is being used by our entire organization. We are currently using it for web filtering. We have it set up so that various security groups have different levels of access depending on their job duties. This meets our needs, as well as our customer requirements to help prevent data loss.
Pros
Filters the types of sites that users can access.
Allows the restrictions by security groups.
Cons
Would like users to have the ability to request access to blocked sites.
Would like more granularity for what gets blocked.
Likelihood to Recommend
Forcepoint Web Security is good for blocking access to certain types of web sites and allows you to configure access by security groups.
VU
Verified User
Director (Computer Software company, 1001-5000 employees)
It is used across the organisation. It addresses web security for our users and allows certain departments to be able to access certain categories of websites (e.g. PR has access to Facebook while others don't). It enables Internet usage and bandwidth usage to be measured easily and to keep track to see if any additional bandwidth for staff is needed.
Pros
Check bandwidth usage, e.g "bandwidth vampires"
Control internet access with policies
Robust reporting!
Easy to use interface and very user-friendly "User Administrative" interfaces
Extremely stable and no sudden issues
Cons
Complete Active Directory integration. Users have to be manually removed if they have been deleted on Active Directory, therefore you can have some users who still exist but have been deleted from Active Directory and consume licenses
Some configurations are only available via Linux CLI which can be intimidating for Windows or "GUI users" on the appliance configurations
There are three parts of the system and some people don't know that and that can be confusing, i.e. Web Security, Content Management Gateway and Appliance Management. It can be simplified to be one system or at least have it be more obvious that there are three "parts"
Some sites struggle to be accessed and some have to be "bypassed" because of some known issues with the sites
Likelihood to Recommend
It is very appropriate when dealing with sites such as Office365 as you don't have to "open" any related sites which are many. You don't have to do any configuration for access to Office365 sites/applications. It is appropriate for scenarios where an organisation has users with different needs in terms of Internet access e.g PR users having access to social media sites and other departments not having access, Technical divisions having access to YouTube and other streaming sites while other departments do not. It is very appropriate in terms of reporting Internet use in the organisation and proper action taken to "bandwidth vampires" which affect the productivity of other users. It is good at reporting as it can keep data for a long time depending how long it is kept (for us it is 3 years) and can be used during IT audits
Forcepoint Web Security, Formerly Websense(used to be called WSG), is Forcepoint's solution for Web Proxy. This is currently our Proxy solution in the company. We have hybrid deployment - meaning we have an agent on all of our endpoints to make sure that even when using outside the network, the web access will be controlled. When using in the office, we have on-prem local proxies. The policies allow one to control access to categories/protocols. You can allow, block or limit and also control the ability to download files. There is also a built-in AV, which in my opinion doesn't do much. The new feature of Shadow IT can help you detect the usage of Shadow IT in your network.
Pros
The ability to set policies is very simple.
Logging and monitoring are detailed and easy to run.
Deploying new proxies are now much more simple with the proxy appliances. In the past, you had to install the OS and software.
Cons
From time to time services stop working, so you need to manually restart them.
Endpoint agents can cause problems in all kind of situations such as during a flight, hotel wifi, if the user is in China, some ISP's, etc.
Some settings cannot be changed from the management server and you'll need to do them on each proxy server manually.
Support in O365 apps does not always work and can cause issues. We had to configure some bypasses in order to solve them.
Likelihood to Recommend
I believe Forcepoint Web Security can be very good if most of your users are working from the office. If you have a lot of mobile employees, or if all your workstations are laptops, things get more complicated and problems start to occur. When these happen and you start working with their support - good luck with that. I'm very disappointed with their support, they maybe have a few people there who actually know something. Most of them do very simple checks that I know how to do myself.
VU
Verified User
Engineer in Information Technology (Computer Software company, 1001-5000 employees)
We use ForcePoint cloud-based email and web security software to filter mail and provide web proxy filtering. All incoming and outgoing mail passes through the filter and all user web traffic is filtered by the cloud proxy.
Pros
Single pane of glass for email and web security
Excellent customer service
Clear help articles
Cons
The support portal is outdated.
Likelihood to Recommend
It is suitable for all email and web browsing situations. If configured correctly it can work seamlessly in all scenarios.
VU
Verified User
Employee in Information Technology (Computer Networking company, 11-50 employees)
