TrustRadius Insights for Firstup are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Intuitive and Easy-to-Use Interface: Users have consistently praised the intuitive and easy-to-use interface of Firstup, with many reviewers highlighting how it allows for a seamless experience in scheduling activities and sharing company news on social networks. This user-friendly design enables users to quickly perform tasks and contribute to spreading the company's message effectively.
Excellent Customer Service: The accounts team at Firstup has received numerous accolades for their excellent customer service. Reviewers mention that the team is attentive and prompt in answering questions, ensuring customers are set up for success and can make the most out of the platform. The support provided by the team contributes to a positive user experience and helps users feel supported throughout their journey with Firstup.
Amplifies Brand Voice: Many users appreciate how Firstup helps amplify their brand voice beyond social media pages, resulting in increased brand recognition and awareness. By extending reach and effectively communicating messages to a wider audience, organizations can establish a stronger online presence and connect with their target audience more effectively. This feature has been seen as valuable in enhancing overall brand presence.
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Firstup Reviews
4 Reviews
Professional, Scientific, and Technical ServicesInformation Technology & Services3Marketing & Advertising1
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We use Firstup as our Employee Advocacy Program at PD. We use this platform to get our employees to share company news, job openings, blogs, product launches, and other announcements to their social networks/email contacts and spread brand awareness. We have the majority of our employees active on the program and it's had positive feedback!
Pros
Easy for managers to schedule out activities for employees to share with their networks.
Easy for employees to connect social networks and share company news directly within the platform.
Great customer service- the accounts team is very attentive and answer questions quickly to get customers set up for success.
Cons
Promotion of organic corporate content- would be great to get amplification of posts that are directly on the corporate channels instead of having them shared on individual employee accounts.
Likelihood to Recommend
Firstup is a well-suited solution for companies that would like to spread brand awareness and get employees to be their number one ambassadors. Employees like to share/brag about the company they work for so why not use them as a driving force in spreading brand awareness!
Firstup is being used across the whole organization globally. We implemented it as an employee ambassador social program and have recently implemented it as our main internal communications platform. It serves our purposes for content discovery, easy sharing of thought leadership, and internal communications.
Pros
Breadth of features
Advanced customizations
Ability to fully manage the platform internally
Cons
Customer service
Pricing increases
Internal communication features, specifically as an email service provider
Likelihood to Recommend
The platform is well suited for content curation, social sharing, and internal communications. The platform needs improvements and more features for the email service features for communication.
FIrstup is being used by several different teams across the enterprise. It helps employees share approved content to their personal social media channels. It helps remove pressure on employees to source their own content and helps us track performance.
Pros
Reporting
On-demand resources
Experience in the marketplace
Cons
Reduced customer success team
Automatic nudges for employees to log-in and share
UX lacks compared to other platforms
Likelihood to Recommend
Firstup is a nice platform for the price; however, if your team wishes to have access to customer success and support, you will not find it with them.
Firstup was implemented across our entire organization, everyone from the marketing team to our DevOps engineering team had access to the program. It was implemented to help share our story on social media and to help build personal brands of our employees through thought leadership posts.
Pros
Makes it easy to post on social networks
Spread the news of a company with just a few clicks
Cons
I would have liked to have more communication directly with a customer success rep during implementation
Setting up social posts
Automating more of the system on the backend
Likelihood to Recommend
Firstup was very good at making it easy for our employees to share the news of our company, however getting engagement from all groups found to be difficult. We did many trainings, competitions, but could not get engagement on all levels. People either really saw the value of the product or never signed in.
