Firstup Manufacturing Reviews & Insights

Score9.1 out of 10

33 Reviews and Ratings

Community insights

TrustRadius Insights for Firstup are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and Easy-to-Use Interface: Users have consistently praised the intuitive and easy-to-use interface of Firstup, with many reviewers highlighting how it allows for a seamless experience in scheduling activities and sharing company news on social networks. This user-friendly design enables users to quickly perform tasks and contribute to spreading the company's message effectively.

Excellent Customer Service: The accounts team at Firstup has received numerous accolades for their excellent customer service. Reviewers mention that the team is attentive and prompt in answering questions, ensuring customers are set up for success and can make the most out of the platform. The support provided by the team contributes to a positive user experience and helps users feel supported throughout their journey with Firstup.

Amplifies Brand Voice: Many users appreciate how Firstup helps amplify their brand voice beyond social media pages, resulting in increased brand recognition and awareness. By extending reach and effectively communicating messages to a wider audience, organizations can establish a stronger online presence and connect with their target audience more effectively. This feature has been seen as valuable in enhancing overall brand presence.

Firstup Reviews

3 Reviews

ManufacturingFood Production1Food & Beverages1Machinery1

World's Finest Employee Communications App: Firstup!

Rating: 10 out of 10

Incentivized

October 2, 2020

Use Cases and Deployment Scope

Firstup delivers consistent, real-time communications to our team of employees whether working in the plant or in the office. We used to rely on a combination of emails and posting printed notices by the timeclocks. Now, everyone in the company gets relevant, targeted information at the same time. This has been especially impactful during COVID-19 when half of our workforce went remote overnight.

Pros

ROI--Creating a business case showing the positive impact an app will make
Customization--We can easily send targeted communications to our team
Support--Even after the sale, we've felt supported by the sales team and the Customer Success team

Cons

We'd love to see a calendar added that would show key upcoming dates.
It would be awesome if the Message feature had a drop-down directory you could scroll through vs. requiring you to type a few letters before the potential names came up.

Likelihood to Recommend

If you have fragmented communications, if you're not using an Intranet, Firstup will be life-changing.

Raleigh Decker

Senior Director of Communications in Corporate at World's Finest® Chocolate (Food Production, 201-500 employees)

Vetted Review

1 year of experience

View profile

My Firstup Review

Rating: 7 out of 10

Incentivized

October 2, 2020

Use Cases and Deployment Scope

Firstup is currently used organization-wide with the heaviest usage at our U.S. locations (does not work for most team members in China, unfortunately). It is used primarily for internal communications to connect both desk and desk-less workers to need-to-know information alongside strategic storytelling.

Pros

While it can get complicated, Firstup allows for very advanced targeting of content to team members by location, role, shift, and more.
Firstup quick links offer a great way for team members to access commonly searched for resources like COVID protocols, payroll calendars, important contacts, local events, and more.
Native video sharing and embedding of Youtube videos is a great way to easily introduce a blend of content mediums.

Cons

Customer service could be improved in some areas.
There have been some recent availability concerns regarding server errors, etc. that have caused some frustration.
In terms of functionality, the back-end of the platform is very complicated and difficult to train other team members on how to manage.
The differences in targeting between posts and broadcasts can be confusing and difficult to manage well.

Likelihood to Recommend

I think it's a great product that ultimately has a lot of room for improvement. If you're looking for a platform that's easy to set up and get team members trained on in terms of managing content and the back-end, I don't think Firstup is the appropriate solution. If you have time to invest and full-time team members who can dedicate themselves to being experts on managing the back-end, then this app is a better solution for you. If targeting communications, sharing videos, photos, and files to deskless workers is important, this is a good solution. Be very thorough in understanding the technology available to your team members (i.e. how many have smartphones, etc.). Also, you need to keep in mind that this will only work on iPhones in China. In our experience, most Chinese team members do not have iPhones.

Verified User

Professional in Human Resources (Machinery company, 1001-5000 employees)

Vetted Review

1 year of experience

Great tool, great team - but understand your needstate first!

Rating: 7 out of 10

Incentivized

August 28, 2020

Use Cases and Deployment Scope

Firstup was rolled out to all corporate employees at our organization across the U.S., but our primary focus was to use the platform for Employee Advocacy - giving employees a quick way to share news about the company with their external audiences. Thus, we focused use of the platform to a targeted group of internal influencers. The plan is to grow this group of users every year to eventually integrate the whole organization.

Pros

They take the time to listen and partner with you to find solutions and opportunities to best take advantage of the platform.
Firstup is great at using data to help build internal business cases for the benefit and value (ROI) of employee engagement for the organization
Helping their clients network and connect with other clients to solve common problems, together.

Cons

Would be great to have better visibility to the roadmap for new integrations or solutions that DySi is working on.
Finding better solutions to integrations with other internal platforms an organization has.

Likelihood to Recommend

Firstup is a great tool for newer companies that don't already have a suite of platforms that they already use, as it offers a great one-stop-shop for internal communications and employee advocacy. Their apparent focus is on the platform as an internal communications tool and resource tool for companies.

Verified User

Manager in Marketing (Food & Beverages company, 10,001+ employees)

Vetted Review

3 years of experience

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My Firstup Review

Rating: 7 out of 10

Incentivized

October 2, 2020

Use Cases and Deployment Scope

Pros

While it can get complicated, Firstup allows for very advanced targeting of content to team members by location, role, shift, and more.
Firstup quick links offer a great way for team members to access commonly searched for resources like COVID protocols, payroll calendars, important contacts, local events, and more.
Native video sharing and embedding of Youtube videos is a great way to easily introduce a blend of content mediums.

Cons

Customer service could be improved in some areas.
There have been some recent availability concerns regarding server errors, etc. that have caused some frustration.
In terms of functionality, the back-end of the platform is very complicated and difficult to train other team members on how to manage.
The differences in targeting between posts and broadcasts can be confusing and difficult to manage well.

Likelihood to Recommend

Verified User

Professional in Human Resources (Machinery company, 1001-5000 employees)

Vetted Review

1 year of experience