TrustRadius Insights for FastSpring are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
FastSpring has been a trusted solution for businesses across various industries for over 10 years. Users have relied on FastSpring to automate their product sales, including order details, fulfillment, payment of taxes, and fraud prevention. The platform has proven invaluable for selling desktop software, macOS automation software, and CMS extensions. It has simplified the process of building and maintaining a payment processing stack, allowing users to focus on product development. FastSpring's ability to handle European Union VAT and its support in handling taxation for different countries have taken the load off businesses, reducing administrative work. Customers appreciate the convenience of FastSpring's simple popup payment window and secure link to products, making purchases effortless. The platform's seamless integration with internal licensing systems and its ability to accept multiple forms of e-payment such as Amazon and PayPal have made it an excellent choice for many users. FastSpring's reliability, quality, and flexibility have garnered positive experiences from users who recommend the service to others seeking a trustworthy and reliable eCommerce platform.
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FastSpring Reviews
1 Review
Professional, Scientific, and Technical ServicesInformation Technology & Services1
We tried a lot of Payment Processors for the last few years, but we are sticking with FastSpring for more than 3 years. Their support is one of the best, and we receive responses mostly in a few hours. Onboarding will take some time, however, the support is faster in resolving issues. We process monthly and yearly subscription payments, and FastSpring works well for us. But the integration requires a developer to work on it, so the integration is a little complicated. Without this integration, we can only use a direct link to process payments. They process all the payouts on time. Also having Apple Pay, Google and Amazon pay are working great for us.
Pros
Popup Stores and Embedded Stores
Payment Integrations
Easy Refund Process
All the info about the payment and the user
Cons
They should work on integrations, just like other providers offering a script needs to be installed on the site, then the payment forms can be integrated easily
Interface seems old, maybe they can work on it
Sometimes, we saw duplicate payments on recurring payments
WordPress Integration
Likelihood to Recommend
FastSpring is better option for small business and enterprises as well. But if you're a single person managing a person, or don't have a developer on your team, you may need to hire one to integrate the platform on your site, otherwise, it works great on all the parts. Have integrations with Apple, Google and Amazon Pay and accept most of the cards. And handles and tax automatically, which is a plus.
VU
Verified User
Executive in Corporate (Information Technology Services company, 11-50 employees)