Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
Category average: 7.3
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
Category average: 7.9
Dialer automatically logs all calls (successful/attempted).
Category average: 7.5
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Category average: 7.8
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 6.8
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Category average: 8
Dialpad
Dialpad, Slack, Google Drive
