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Cheetah Digital Customer Engagement Suite (discontinued)

Score8 out of 10

8 Reviews and Ratings

What is Cheetah Digital Customer Engagement Suite (discontinued)?

The Cheetah Digital Marketing Suite (formerly the Experian Marketing Suite) provided cross-channel campaign management as well as real-time offers, messaging, and engaging interactions. The product is discontinued, and is no longer available.

Media

Enable marketers to deliver personalized experiences, cross-channel messaging, and loyalty strategies.

Difficult to use, but a good complete marketing tool

Pros

  • It offers social media tracking, which is a big competitive advantage against its rivals.
  • Email targeting options are better than MailChimp.
  • Good price.

Cons

  • The support team is not good.
  • It is not easy to use at first, there is a learning curve.
  • User-interface can be improved, as it is a bit confusing.

Return on Investment

  • It has raised costs due to its price, reducing ROI.
  • However, we have gotten good results and great CPAs with them, improving margins.
  • It has allowed us to be faster on testing, improving ROI in the long term.

Alternatives Considered

Mailchimp All-in-One Marketing Suite

Other Software Used

Amazon Web Services

Ch- Ch- Ch- Cheetah!

Pros

  • We have a lot of personalization needs and Cheetah has been great at helping achieve our project goals.
  • They have great customer service to help us build new campaigns or troubleshoot our current initiatives.

Cons

  • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
  • Continue to improve the user interface to make all features more usable to their users.

Return on Investment

  • Email production made easier.
  • Dynamic content for multiple products.

Alternatives Considered

Oracle Responsys

Other Software Used

Movable Ink, Mailjet