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EagleSoft Professional, Scientific, and Technical Services Reviews & Insights

Score4.9 out of 10

9 Reviews and Ratings

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Community insights

TrustRadius Insights for EagleSoft are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy and concise software: Users find Eaglesoft to be one of the easiest and most concise dental office software available, with multiple users highlighting its user-friendliness and ease of learning. The organization provided by Eaglesoft is highly regarded, as it allows for efficient patient management and effective communication among staff members.

Comprehensive reporting feature: Eaglesoft's comprehensive reporting feature allows users to track various aspects of their practice, such as production, collections, insurance, and accounts receivable. This feature was praised by reviewers for providing valuable insights into the financial health of their practice.

Integration with external equipment: The integration capabilities of Eaglesoft were highly appreciated by users. They liked how easily it integrated with Patterson Imaging for X-rays and external cameras or x-ray sensors. This seamless integration enhances efficiency in dental offices.

EagleSoft Reviews

1 Review
Professional, Scientific, and Technical ServicesInformation Technology & Services1

EagleSoft has a good user experience for the most part, but do a demo.

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We support hundreds of dental clients throughout the US, and EagleSoft is one of the top choices of software that people will choose. As a result, I and my techs have learned how to support it and set it up, and have a unique perspective on its issues compared with other software in the industry based on calls coming in, new PC and user setups, and general admin-account level work.

EagleSoft is a Dental Practice Management Software from Patterson, and it's what dental practices will use to keep their electronic charts, schedules, billing, etc. in order.

Pros

  • It integrates really well with Patterson Imaging for Xrays
  • Very simple to set up new users, or define access rights
  • Training on EagleSoft is pretty quick, and everything is easy to find

Cons

  • The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
  • Patterson support has a long hold time, and doesn't deliver the best support around
  • The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
  • If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup

Likelihood to Recommend

Staff members who use EagleSoft tend to have a positive experience with it. If you are using Patterson imaging or any 3D cone beam hardware from Patterson, then getting Eaglesoft would get a higher recommendation. I would definitely look at the whole playing field though, as there are a lot of options out there.
DG
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer in Information Technology at dmi Networking (Information Technology and Services, 1-10 employees)
Vetted Review
EagleSoft
6 years of experience
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