DreamHost Professional, Scientific, and Technical Services Reviews & Insights

Score9.3 out of 10

26 Reviews and Ratings

Community insights

TrustRadius Insights for DreamHost are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliable and Great Uptime Service: Many users have praised the Linux-based Web Hosting for its reliability and great uptime service, stating that they have experienced limited technical issues. The consistent performance of the hosting has been appreciated by multiple reviewers.

Excellent Customer Support: Several reviewers have expressed their appreciation for Dreamhost's customer support, mentioning that they have never had a problem that wasn't solved by them almost immediately. They also mentioned that every question they asked was responded to within 24 hours, highlighting the prompt and helpful nature of Dreamhost's customer support team.

Easy-to-Use User Interface: Users have found Dreamhost's user interface to be extremely easy to use, with an intuitive dashboard that allows for easy navigation without causing any confusion. The simplicity and user-friendly nature of the interface have been commended by many customers.

DreamHost Reviews

2 Reviews

Professional, Scientific, and Technical ServicesLegal Services1Marketing & Advertising1

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Solid, reliable web host despite lack of phone support and recent downtime with attacks.

Rating: 3 out of 10

Incentivized

September 8, 2017

Use Cases and Deployment Scope

Dreamhost currently hosts my company's website on a virtual private server using the Wordpress platform. We've also used Dreamhost as our web host of choice for client websites. Dreamhost has provided us fast and reliable space on the web for prospective customers to find us, for eCommerce and online payments, and other web-based integrations and applications.

Lately they've been off their game in a lot of ways. I have six websites with them, and five of those sites have had major issues in which my clients have experienced major downtime or data loss. Their support staff has been unable to answer tickets in a timely manner, sometimes taking days to respond I assume because of the volume of tickets. They've gone from being a steady force in the web hosting world to an unreliable average provider trending downward.

Pros

Linux-based Web Hosting
Wordpress one-click installs
Security certificate one-click installs

Cons

Webmail Servers
Customer Service
Telephone Support (or lack thereof)
Email reliability
Recent uptime
Delay in resolving issues

Likelihood to Recommend

Dreamhost was previously a great web host with reliable service and top-notch features, but I can no longer recommend them. If you're looking for web hosting on a Linux platform (such as running PHP or platforms like Wordpress, Jooma, or Drupal), with simple pricing services, then this is the great service for you. One big downside is lack of phone customer support. This is especially frustrating because of their many issues the last few weeks, which aren't easily resolved or addressed by their team.

Derek Letellier

IT Specialist, Legal Videographer, Marketing Specialist in Information Technology at Lake Cook Reporting (11-50 employees)

Vetted Review

3 years of experience

View profile

Optimized WordPress hosting without breaking the bank

Rating: 7 out of 10

Incentivized

August 11, 2017

Use Cases and Deployment Scope

We use DreamHost for deploying WordPress sites, exclusively. Utilizing DreamHost's "DreamPress" offering allows the flexibility of a self-hosted installation (install whichever plugins you like, have direct access to the site code and configuration) while getting some of the optimization features of a hosted WordPress platform (eg, varnish caching, optimization, resource allocation, etc).

Pros

Automatic WordPress updates
Site provisioning and set-up
Reasonably available customer support

Cons

The web interface for managing WordPress deployments, command line users, domains, and SSL certificates has the most room for improvement.

Likelihood to Recommend

DreamHost's services are best targeted towards personal sites or small to medium sized business sites for businesses that don't have a full-time IT staff to manage WordPress or the infrastructure that goes along with it. If the requirements of the web site/application exceed that of a simple webserver and mysql database (eg, memcached, redis, etc, or other custom services), DreamHost's services are likely to be lacking. Which is not to say you couldn't use those services with the DreamHost deployment, just that they're unavailable from the same vendor, and as such there will be a performance penalty when utilizing them cross-vendor.

More technical natured folk who want to get into optimizing performance of their site on the server level (beyond the software that DreamHost provides, and the actual application software) will want a more robust solution. Larger deployments of sites (WordPress or otherwise) where the deployment is more advanced than a simple application server, will likely also want to look elsewhere.

Jim Rubenstein

Chief Technology Officer in Engineering at LoudDoor, LLC (11-50 employees)

Vetted Review

3 years of experience

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