DialSource the easiest way to train agents remotely
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We didn't know how to get our customer service agents, who work for us remotely, to learn the ins and outs of how our company works. With DialSource we were able to solve that problem by providing us with a complete training, monitoring and performance program for our remote employees.
Pros
- It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
- A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
- It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
Cons
- Technical support took too long to answer some of the questions we had.
- It lacks some permissions that should be granted only to system administrators.
- If you want to take full advantage of this tool, you need to have time, because it has many functions, sections and tools that can be overwhelming.
Likelihood to Recommend
A program that all companies with customer service departments deserve, not only to train their new staff, but also to monitor the performance of hired personnel. With this software, we found the easiest and most efficient way to provide quality customer service.
CF
Cilia Flores
Head of Community in Customer Service at Miro (Computer Software, 1001-5000 employees)
Vetted Review
1 year of experience