Remote Desktop Manager Professional, Scientific, and Technical Services Reviews & Insights

Score9 out of 10

141 Reviews and Ratings

Overview

Synthesised from 6 reviews | Last Published May 26, 2026

Remote Desktop Manager serves as a central platform for organizations to secure and manage access to diverse remote systems and IT infrastructure, addressing the complexities of modern IT environments. In TrustRadius reviews, its ability to provide centralized access and organization for numerous servers and devices is frequently highlighted, alongside its intuitive interface that simplifies operations through features like auto-login and streamlined password saving. Reviewers widely appreciate its robust security features, particularly integration with existing password management systems.

The product consistently delivers time savings for IT staff by streamlining remote access processes and enhancing security postures through secure account management. While it significantly boosts IT operational efficiency and security, one reviewer noted its direct ROI might be more localized to IT operations rather than broader company-wide strategic goals. Overall, reviewers express positive sentiment regarding its effectiveness in managing and securing remote access.

Pros

Centralized access and organization for diverse IT infrastructure
Robust and secure credential management with flexible options
Streamlined remote access processes and simplified connections
Intuitive interface with features like auto-login and password saving
Integration with existing password management systems for enhanced security

Cons

Return on Investment (ROI) may be localized to IT operations rather than broader business objectives

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Remote Desktop Manager Reviews

21 Reviews

Professional, Scientific, and Technical ServicesLegal Services2Information Technology & Services16Marketing & Advertising1Computer & Network Security2

Remote Desktop Management made simple

Rating: 10 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

As a global company with (virtual) servers located in many locations and different domains, keeping track and logging has become a simple solution with Remote Desktop Manager.
Each server or group of servers can be setup with individual credentials making this process a matter of seconds versus the pre Remote Desktop Manager solution where it mend looking up the server info, and credentials etc.
By linking Remote Desktop Manager to our password manager system, we maintain full security while making it simple for our IT staff to connect to whatever virtual server needed.

Pros

Signing on a server with a simple double click
Grouping servers in groups/domains and locations
multiple usernames/passwords

Cons

simple way to adjust the window size after starting Remote Desktop Manager with small window
option to logout of servers automatic when closing down Remote Desktop Manager
support more password managers

Likelihood to Recommend

Well suited for employees (IT folks) that need to connect to multiple servers frequently and switch between those servers.
in particular if not all are in the same domain or use the same OS (Windows/Linux, etc.)
Less appropriate for users that only connect to a single remote device in particular if that is less frequent.
The standard RDP solution is more than adequate for those users

Verified User

Manager in Information Technology (Information Technology & Services company, 51-200 employees)

Vetted Review

10 years of experience

Great and versatile Remote Desktop Manager!

Rating: 10 out of 10

Incentivized

December 10, 2024

Use Cases and Deployment Scope

We use RDM for every engineer that needs access to our customers infrastructure. We use it for Servers, network equiment, VPNs, SSH, and also for our Content Management Database (CMDB) All the managed CI's should be in RDM.
We connect RDM to Pleasant Password Server for seamless integration with our password vault. This saves up lots of time trying to find the right password for each customer.

Pros

Loads of integrations possible
Different Connections possible (ie: RDP, SSH, HTTP(s) etc)
Steppingstone capabilities.
VPN integration
Secure!

Cons

I dont know, i'm pretty used to it for +-10 yrs.. Maybe responsiveness with the database could be improved
Support was oke when we needed it, but could have been quicker in response and availability

Likelihood to Recommend

We use RDM for years now. We have been super happy with the integrations, capabilities and costs. For Acknowledge this is a great tool to service our customers, and also userfriendly for our co-workers.
I even use the free-version of RDM at home in my homelab. I would highly recommend the homelabbers amongst us to use RDM!

Verified User

Engineer in Information Technology (Information Technology & Services company, 201-500 employees)

Vetted Review

9 years of experience

Remote Desktop Manager Is The One Tool For Collaborating Systems Administration Across Many Teams

Rating: 10 out of 10

Incentivized

June 21, 2022

Use Cases and Deployment Scope

Working in a large environment with many different IT groups using different tools, we were constantly struggling with keeping passwords in sync, lack of documentation, and tool sprawl. We needed a solution that allowed multi-user access, a centralized database so everyone had consistent data and role-based access control with logs. We chose Remote Desktop Manager for both its features and its affordability. We liked it because it allowed us to share information quickly and easily. Our information security team liked it because it allowed for MFA login protection, logging, session recording, and password aging reports. It's rare that InfoSec and IT agree on anything, but Remote Desktop Manager is one of those tools that everyone will like when they start to use it.

Pros

Multi-remote apps (RDP, VNC, Powershell) in one multi-tabbed interface
Rich API so we can sync to and from our CMDB and other tools
Ever increasing features making the product more valuable
The documentation tab. Seriously. It will change your life

Cons

Without reading the documentation, people will only use about 10% of the app's true capabilities
The native ftp/ftps/sftp tool is lame, but the FileZilla integration works great
I'd love to see them work more Azure/Graph API into the product

Likelihood to Recommend

I recommend Remote Desktop Manager to all of the teams in IT in my firm. Some of the less technical ones find it a bit intimidating at first, but I find that after about 4 weeks of using it, I wouldn't be able to take it from them if I tried. Remote Desktop Manager Enterprise is not the cheapest app out there, and if a smaller group does need collaboration, or only needs to be tabbed RDP capabilities, there are other tools that can do it.

Verified User

Manager in Information Technology (Legal Services company, 1001-5000 employees)

Vetted Review

4 years of experience

Best Remote Desktop Software

Rating: 10 out of 10

Incentivized

November 23, 2021

Use Cases and Deployment Scope

As a company with close to 1000 remote users, we used to use MS Remote Desktop management offering amongst others to support them. Whilst this was great it was depreciated and had huge vulnerabilities. On the hunt for an alternative we came across Devolutions offering and it’s superior in every way. Supports Windows RDP, Unix terminal sessions, and many more options and integrations.

Pros

Supports multiple OSs.
Free to use.
Offers cloud backup of config.
Easy to use.

Cons

Initial load up of the application could be quicker.

Likelihood to Recommend

Well suited for anyone who wants to support users or manage servers across the LAN/SWAN. Not suitable as a remote tool replacement for TeamViewer etc.

James Farmer

Technical Team Leader in Information Technology at APS Group (Marketing & Advertising, 501-1000 employees)

Vetted Review

1 year of experience

View profile

A lot of features in a single application

Rating: 8 out of 10

Incentivized

September 27, 2021

Use Cases and Deployment Scope

Remote Desktop Manager is used by our IT department and we use it to manage all of our customers environments.
It addresses:
- being able to connect to an online database so it's always up-to-date with the most recent info
- storing all the passwords in the vault
- connecting to all of our customers

Pros

Lets us connect to remote environments through gateways set up by RDM
Lets us store passwords
Always up-to-date cause of our online database

Cons

When I use the view password option, I have to close the password screen before I can use RDM again.
I would like a copy hostname option

Likelihood to Recommend

It is well suited when you have to manage a lot of different servers/websites/network devices
It is also well suited for when you have to manage remote environments because RDM can set up VPN gateways to that environment so you don't have to use VPN options from your workstation itself.
It is less appropriate when used in very small environments

Mick Verbunt

System Engineer in Customer Service at ACA IT-Solutions BV (Information Technology and Services, 51-200 employees)

Vetted Review

1 year of experience

View profile

The relevance of Remote Desktop Manager in the current digital revolution and collaboration.

Rating: 8 out of 10

Incentivized

November 19, 2019

Use Cases and Deployment Scope

Remote Desktop Manager is an application that enables the computer users to log unto another computer (usually company machine), in a remote location, to perform a task.

When such a task involves assisting or troubleshooting to resolve an incident, it is called Remote Assistant. Whatever the case may be, the concept is built on connecting to from a base computer to another computer in a remote location to perform a task.

Pros

Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
Working from home logging onto office based machine.
It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
Speed and cost elements are critical here.

Cons

A case in point is where there are connectivity issues like congestion, poor network, or absence of it.
Access control or security concerns that may prevent the service giver from accessing and assisting the client.
Where the expected feedback may not be adequately communicated to the service giver due to the client's limited knowledge, this would be different if the assisting Technician/Engineer is physically present.

Likelihood to Recommend

Where distance (physical location) is a factor, but there are no connectivity issues, it is well suited, but where there is connectivity issue, and the distance and commuting are no problems, physical contact instead of remote desktop is advised. It is a matter of cost and benefit, quality service, and Service Level Agreement delivery.

Emeka Obinnwa

Web Administrator in Customer Service at Emex Systems Consult (Information Technology and Services, 1-10 employees)

Vetted Review

5 years of experience

Remote Desktop Manager Review

Rating: 9 out of 10

Incentivized

October 14, 2019

Use Cases and Deployment Scope

I'm using RDM since 2011. It's a really easy program where you can store and share (securely) all kinds of connections you can think of. For smaller companies, it lacks security features like 2FA, but for some time now, you can log in to RDM using your Office365 account, where you can set it to use MFA. However, it would be better if also smaller companies could use the native security features in RDM (or DPS). Other then that, I like it!

Pros

Store every type of connection.
Share with colleagues.

Cons

Not all security features are available for smaller companies (like 2FA).

Likelihood to Recommend

It's excellent for storing of every type of connection you can think of.

Raymond Jansen

System Administrator in Information Technology at No Lim-IT (Information Technology and Services, 1-10 employees)

Vetted Review

8 years of experience

View profile

Devolution's Remote Desktop manager: a one stop shop for remote desktop needs.

Rating: 10 out of 10

Incentivized

September 8, 2019

Use Cases and Deployment Scope

I use it on a daily basis as my one-stop app for all my daily IT support needs, it means I have quick and easy access to all my client's sites and sessions in one app. Before Devolution's Remote Desktop Manager, I had to use several applications to do the same jobs I now do with just the one app.

Pros

Massive selection of entry/session/credential/notes.
Multiple data source types available to use, some of which are hosted by Devolution themselves
Has an addons manager which means if you can't find what you're looking for in regards to entry/session/credential/note types, etc., then you can probably download those via the addon manager.

Cons

I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.

Likelihood to Recommend

I've tried many alternatives since discovering Remote Desktop Manager by Devolution's but none have come close to all that Devolution's RDM can do. I am a freelance IT Consultant who does nearly all work now remotely. With RDM I only need the one app for everything I do on a daily basis and I've not come close to utilizing all it's able to do and, if that wasn't enough, the Devolution's Devs keep updating with new features, improvements, and fixes. Also, the Devolution's catalogue is growing and they all work efficiently with one another.

If you can't find an entry type you want to use in RDM then take a look at its add on manger which has even more useful entry types for the majority of the other big named apps out there meaning what you're able to do in one app keeps expanding further all the time.

All I can say is if you use remote desktop managers of some sort then you really must give Devolution's Remote Desktop Manager a go, I'm quite sure you will never look back!!!!!

Verified User

Consultant in Information Technology (Information Technology and Services company, 1-10 employees)

Vetted Review

Reseller

3 years of experience

The best cross platform remote desktop tool on the market

Rating: 9 out of 10

Incentivized

June 18, 2019

Use Cases and Deployment Scope

Remote Desktop Manager is used by many team members within my organization and I recommend it to any users I see using a Remote Desktop type product. It allows for storing and creating various different connection types. It keeps a backup of your connections. It allows for searching for your various connections. Any type of remote connection type that is needed can be accomplished with a single product.

Pros

Allows for storing large numbers of connection profiles.
Multiple connections can be performed at a single time all within a single window.
Can backup and restore connection settings or store in the secure cloud.
It can track/report on users activity.

Cons

It could be a little faster to load/startup.
It could be a little faster when connecting to remote clients.

Likelihood to Recommend

If you have a need to support/connect to various remote computers/sites then Remote Desktop Manager is the go-to product. If you only need to connect to a few machines, and don't need different connection types, it's not really the tool to use.

Chris Reddy

Regional IT Manager in Engineering at Exela Technologies (Information Technology and Services, 1001-5000 employees)

Vetted Review

2 years of experience

View profile

It simplifies everything.

Rating: 10 out of 10

Incentivized

June 19, 2018

Use Cases and Deployment Scope

I typically say this to people… “Imagine a world where all of the things your users do can be managed in one place and call that island devolution.”

Instead of these users trying to figure out what they’re doing next and having a messy blob of sessions open, everything is organized, embedded, and fast. Lawyers are demanding (and insanely expensive) so the faster production moves, the better off everyone is. I feel like RDM was a critical part of our company’s story… from start-up to the acquisition by Xerox which later split off BPO divisions into Conduent. The ability to keep people focused on the end zone kept my sanity in check and our success driven.

Pros

Batch edit – I have far too many sessions that require user specific modifications
Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
Love it.

Cons

Ingest of endpoints/sessions - Could be easier.
Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.

Likelihood to Recommend

Session Management – With around 2000 entries, I guess this goes without saying. I remember a time

when there were a growing number of sessions to manage and the software available was pretty

difficult to use and lacked the functionality that I needed.

User Experience/Hatemail – The interesting thing about this business is that many of the users also need

roughly the same session management tools to do production work. They focus on the applications at

the endpoint whereas I focus on the endpoint. This means that they don’t have time/energy to figure

out the sessions and if things aren’t easy for them… well… work slows and they get frustrated… at me.

Security – Due to the above, I needed to be able to figure out where/what the users were doing as well

as what they were exposed to and able to access.

Verified User

Engineer in Information Technology (Legal Services company, 10,001+ employees)

Vetted Review

8 years of experience