As a password manager, password vulnerability checker for all my access to websites, social networks, news portals, payment sites, etc., and also as a software license control and expiration checker. It's a robust, reliable, and flexible platform. I can log into any site without remembering any passwords with auto-login, and it offers the option to export accounts and also import user accounts from JSON files.
Pros
Password Manager
Remote Work
Remote Assistance
Cons
Multiwindow
Likelihood to Recommend
To better manage user accounts and software and web app licenses, with full control over user registration and passwords, a password analyzer, password expiration dates, and a comprehensive password generator with XML support.It allows me to have full access to all accounts even if I can't remember the passwords, using data connections like remote desktop. It's better than most solutions on the market.
Remote Desktop Manager helps me easily access all of the remote instances I typically need to access. This includes several SSH sessions, some Remote Desktop sessions, and some web portals. The software makes it extremely easy to save passwords and duplicate entries needed. It is extremely convenient being able to access all of the machines I need in a single platform.
Pros
It is good at saving SSH sessions and the needed credentials so it is a single click to connect after the first connection.
I have used it to create multiple Microsoft Remote Desktop entries. This has saved me a lot of time over using the native Windows application.
The platform offers a very easy to configure cloud backup for your vault entries. I have migrate through several machines and done many resets and it is super easy to import my entries again by just signing into my account.
Cons
Really I am not a big power user so I don't have a lot to offer in this area. The only thing I always like to see is additional theme options. It has light and dark which is fine but more colors are always nice.
Likelihood to Recommend
I think the platform is very good if you are often accessing several remote machines through a variety of methods. I access several SSH sessions, a handful of RDP sessions, and some web portals. If you are only accessing a couple of sessions then this may be more of a hastle than it is worth to use.
I use Remote Desktop Manager for all my remote management needs from SSH to hosts, RDP to Windows servers, and consolidation of web platform management. The tool is invaluable and one that should be in more admins' toolboxes. I know that I haven't even touched the surface of the full capabilities, but even what I use it for makes life so much simpler.
Pros
Consolidation
Use of many protocols
Cons
Making all features well known
Likelihood to Recommend
Really the biggest impediment to the tool is cost. Other tools are out there that are free, however, they are not as viable of tools. However management often just focuses on the cost. It will take some work to make the argument for the tool, but I think even to buy it personally is worth it.
VU
Verified User
Consultant in Professional Services (Computer Software company, 1001-5000 employees)
RDM is being used by the whole organization, at least for everyone involved in remote support to our customers. That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
Pros
Centralized information in SQL database.
1 click connection.
Logging of all used sessions.
Cons
Notification when a user has left using a session, so others can start using it.
Likelihood to Recommend
When a company is connecting very often to remote locations (like to customers), Remote Desktop Manager is simply the best on the market.
I am using it in conjunction with VPN to manage customer servers. It is used by at least three other consultants. It addresses the need to organize multiple customers and their servers and keep organized about it along with keeping credentials in one place.
Pros
Store information on multiple customers
Keep RDP sessions organized
Allow multiple sessions in tabs
Cons
Better password management for multiple SSH hosts.
MySQL support
Likelihood to Recommend
I think it is great for managing multiple desktops internally as well as externally. It is especially great for external management as you can specify to log onto a VPN before connecting to the target. If you are a small shop with just a few computers, this may not be for you.
My employer collaborates with over 100 companies across the province, we manage almost all our clients with RDM.
Pros
Remote connection to servers
Logins and passwords
Software license key management
Cons
Implementing a "favorites" tab or group
Allowing you to send a message to the person already connected to a device
Auto-disconnect from a session
Likelihood to Recommend
Remote Desktop Manager is well suited when managing multiple clients and complex infrastructures. It is an excellent solution to keep all of this information stored and protected in one place and not having to move between different solutions to perform your work. It gives us efficiency, which clients appreciate at the end.
I am using the full version as a personally paid version due to the significant value it provided me. I have influenced others to use the free version and make the decision for themselves, however the company has not purchased it for anyone.
Pros
Connects to MANY different connection types such as FTP, SSH, and RDP (to name the ones I personally used). Also interfaces with many other solutions/application to extend that connectivity to a variety of other applications such as SQL Server Management Studio, WinSCP, etc. Even tools that duplicate RDM, such as Putty, so you don't have to rebuild from scratch.
Maintains credentials from a variety of secured sources, both local and remote. Can link to multiple back-end credential managers as well, including KeePass, Secret Server, etc. Also offers their own RDM Server that backends RDM with Enterprise Level Credential Management, if another option is not already being used (or even if it is, actually - it supports multiple connections).
Can chain connections to make a single process for connecting to a specific resource. The most common example is VPN connection required before connecting to a remote server.
Supports many 2FA/MFA solutions including Google and Duo (the two I use currently) Others are supported but need to be looked up (don't have the list readily available).
Cons
2FA solutions - Need more of the enterprise options. In particular, RSA's solution is NOT supported but used by so many as to be something that should really be added if at all possible.
Connection Setups - The online manual is very large due to the number of options available making it difficult to figure out what is needed to complete a connection setup. Perhaps a wizard or something to simplify setup for the most common setups would be helpful.
Likelihood to Recommend
It is most well suited to the IT operations person managing many connections - particularly in a heterogeneous environment. In more streamlined environments, RDM may well be overkill, though the cost is low enough that it shouldn't be burdensome regardless. For smaller or less unique environments, a free version of RDM is available as well. It supports almost everything the full version does but isn't as easy to use in specific situations. For example, when having hundreds of servers, batch password change is a godsend - however, that is only a full version feature. Nothing stops you from changing them individually or scripting it via Powershell, for example, but the cost vs. time savings with this feature alone makes it worth it. (Some other enterprise specific activities are also not available).
It allows our team to share RDP config and password and prevent us from duplicating that information all on our side. It also allows us to be a lot more effective with password changes because of inherited password on folders.
Pros
Organize your RDP sessions
Enter your password once and apply it via inheritance on multiple RDP sessions (either shared or personal passwords)
Share RDP sessions with colleagues (stop duplicating configuration)
Cons
UI is hard to customize
So many features that are spread everywhere - makes it difficult to leverage most of them
A lot of UI elements seem out of place and are not really user-friendly
Likelihood to Recommend
It is well suited if you need to share multiple RDP sessions or if you need to use the same credentials on multiple RDP sessions.
It is lesss suited if you have few server admins, few RDP sessions or multiple RDP sessions using all the same set of credentials.
I use remote desktop manager personally. The option to save and organize connections not only for just RDP protocol is great. It allows me to connect remotely without having to be physically on site. The password vault is great, many connections share the same credentials, so instead of updating each connection, I just update the credentials in the vault once.
Pros
Organize connections in folders / sub folders
Tabbed interface
Cons
Sometimes slow to connect
So many features can be hard to find right option
Likelihood to Recommend
Well suited for staff who have a large number of devices they support and need remote access to.
Remote Desktop Manager is mostly used in our company by the IT department. We also have a few developers who need it to access multiple instances at the same time. The main issue we had before installing Remote Desktop Manager was organization. We had stuff everywhere, with a lots of RDP sessions. Now it very well organized and we centralize it with an SQL instance.
Pros
Organize RDP session. It was a pain in the butt before, but with a folder it makes my day so much easier.
Password vault. Having a password manager help us a lot for using the service account on different servers.
The user interface is easy but useful and complete at the same time.
Cons
Some menus have too much stuff in it. A new user could be lost in there.
Setting up a cloud source could be easier. I had some problems with my installation at first.
There a lot of improvements needed on the password vault side for using it within a browser.
Likelihood to Recommend
I would say that Remote Desktop Manager is needed when you have more than 5 remote sessions at the same time. It also helps that it does a lot of the protocol, line VNC and RDP.
