Based on 6 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 6 reviews | Last Published May 26, 2026
Remote Desktop Manager serves as a central platform for organizations to secure and manage access to diverse remote systems and IT infrastructure, addressing the complexities of modern IT environments. In TrustRadius reviews, its ability to provide centralized access and organization for numerous servers and devices is frequently highlighted, alongside its intuitive interface that simplifies operations through features like auto-login and streamlined password saving. Reviewers widely appreciate its robust security features, particularly integration with existing password management systems.
The product consistently delivers time savings for IT staff by streamlining remote access processes and enhancing security postures through secure account management. While it significantly boosts IT operational efficiency and security, one reviewer noted its direct ROI might be more localized to IT operations rather than broader company-wide strategic goals. Overall, reviewers express positive sentiment regarding its effectiveness in managing and securing remote access.
Pros
Centralized access and organization for diverse IT infrastructure
Robust and secure credential management with flexible options
Streamlined remote access processes and simplified connections
Intuitive interface with features like auto-login and password saving
Integration with existing password management systems for enhanced security
Cons
Return on Investment (ROI) may be localized to IT operations rather than broader business objectives
As a global company with (virtual) servers located in many locations and different domains, keeping track and logging has become a simple solution with Remote Desktop Manager. Each server or group of servers can be setup with individual credentials making this process a matter of seconds versus the pre Remote Desktop Manager solution where it mend looking up the server info, and credentials etc. By linking Remote Desktop Manager to our password manager system, we maintain full security while making it simple for our IT staff to connect to whatever virtual server needed.
Pros
Signing on a server with a simple double click
Grouping servers in groups/domains and locations
multiple usernames/passwords
Cons
simple way to adjust the window size after starting Remote Desktop Manager with small window
option to logout of servers automatic when closing down Remote Desktop Manager
support more password managers
Likelihood to Recommend
Well suited for employees (IT folks) that need to connect to multiple servers frequently and switch between those servers. in particular if not all are in the same domain or use the same OS (Windows/Linux, etc.) Less appropriate for users that only connect to a single remote device in particular if that is less frequent. The standard RDP solution is more than adequate for those users
VU
Verified User
Manager in Information Technology (51-200 employees)
I currently use Remote Desktop Manager to access servers on my network. With Remote Desktop Manager, I can organize all my servers and share them with my team. Throughout my experience with the Software, I have never encountered any problems, but I have consistently had great agility in accessing my environment.
Pros
Secure password sharing.
Constant updates with improvements.
Devolutions PAM is configurable in Remote Desktop Manager.
Likelihood to Recommend
Remote Desktop Manager is recommended for environments with many servers, and a software that organizes everything in one place is necessary to facilitate the management of an Infrastructure team in a company.(TR)
O Remote Desktop Manager é indicado para ambientes com muitos servidores e é necessário um Software que organize tudo em um só lugar para facilitar o gerenciamento da equipe de Infraestrutura de uma empresa.
This is like the Swiss army knife of remote desktop managers. It can connect to anything including out of band management like iLo or iDRAC. You can use it for SSH, VNC, ARD, team viewer and more. It's a tool I use every day. Even the free version is feature rich.
Pros
Organized layout
Stores credentials securely
Backup of configuration
Cloud login
Cons
I'm overall very happy with the product.
Likelihood to Recommend
Whatever platforms you're running in your infrastructure, Remote Desktop Manager is for you. It can connect to virtually anything, store credentials, VPN Gateways and SSH connections. I use to to manage almost all connections. It's easy to keep your sessions organized and passwords managed. You can also favorite sessions which can be opened simultaneously.
VU
Verified User
Administrator in Information Technology (501-1000 employees)
We use RDM for every engineer that needs access to our customers infrastructure. We use it for Servers, network equiment, VPNs, SSH, and also for our Content Management Database (CMDB) All the managed CI's should be in RDM. We connect RDM to Pleasant Password Server for seamless integration with our password vault. This saves up lots of time trying to find the right password for each customer.
Pros
Loads of integrations possible
Different Connections possible (ie: RDP, SSH, HTTP(s) etc)
Steppingstone capabilities.
VPN integration
Secure!
Cons
I dont know, i'm pretty used to it for +-10 yrs.. Maybe responsiveness with the database could be improved
Support was oke when we needed it, but could have been quicker in response and availability
Likelihood to Recommend
We use RDM for years now. We have been super happy with the integrations, capabilities and costs. For Acknowledge this is a great tool to service our customers, and also userfriendly for our co-workers. I even use the free-version of RDM at home in my homelab. I would highly recommend the homelabbers amongst us to use RDM!
VU
Verified User
Engineer in Information Technology (201-500 employees)
Centralize the IT department's management of access to company resources in a secure, efficient, and real way, with a tool that adapts to what we have. No problems with the product, since it is a mature and evolved product, in the different locations where we work, we have different licenses and hardware, in a very short time, we work with the Remote Desktop Manager with everything working.
Pros
Automatice logins
Works with different software
Cons
On small screens like laptops, being able to change the resolution of the remote desktop
Improve Spanish translation
Dynamic updates
Likelihood to Recommend
It works well with everything that has to do with managing desktops or remote access. If there is something that is not covered, it allows you to create it with scripts like Powershell. I can't think of anywhere it can't be recommended, for small environments where money can be an issue, there is a free or cheaper option.
VU
Verified User
Professional in Information Technology (201-500 employees)
We use it as a common platform for all users to store customer passwords and other relevant information from a project/customer. This makes it easier for us to know where everyone is storing their passwords, while we also know for a fact that they are stored in a safe and secure manner.
Pros
Stores passwords and other information in a safe and secure way
Gives you access to everything wherever you are, as long as you have internet access
Easily scalable
Cons
Inherit/access to files down in the folder-system could use an upgrade
Likelihood to Recommend
The Remote Desktop Manager application and also integration with the DVLS give you access to everything you need, every- and anywhere you are; you just need internet access. The support team is on another level; they always provide good information on how to solve your problem or "send" you to a person that can help you if they don't know it themselves.
Between Windows, Unix, VMware, etc., there are numerous server types to connect to from my client PC. I've searched for many years for a product that can do all of this without me having to rely on different applications for each. When I first heard of Remote Desktop Manager I was skeptical it could live up to its claim of such platform connectivity. In the end, my feeling was correct.
Pros
Is regularly updated
Provides connectivity for the most common platforms
Cons
Connectivity to platforms in general
Stability overall
Likelihood to Recommend
For your basic Windows RDP connections the product works well, although I experienced random crashes while using the application. I realize how difficult providing connectivity to so many different platforms can be, but the saying about "quality over quantity" rings true in this case.
VU
Verified User
Administrator in Information Technology (201-500 employees)
As a company with close to 1000 remote users, we used to use MS Remote Desktop management offering amongst others to support them. Whilst this was great it was depreciated and had huge vulnerabilities. On the hunt for an alternative we came across Devolutions offering and it’s superior in every way. Supports Windows RDP, Unix terminal sessions, and many more options and integrations.
Pros
Supports multiple OSs.
Free to use.
Offers cloud backup of config.
Easy to use.
Cons
Initial load up of the application could be quicker.
Likelihood to Recommend
Well suited for anyone who wants to support users or manage servers across the LAN/SWAN. Not suitable as a remote tool replacement for TeamViewer etc.
Remote Desktop Manager is an excellent tool to manage connections to other machines. I particularly like its easy re-connect feature which makes the re-connection to a windows VM very fast and effective - saving lots of time and efforts. I am sure its of use for lots of teams and more team members.
Pros
Easy re-connect to a disconnected VM
Remember passwords
Tabbed interface
Cons
Make re-connection automatic process
Likelihood to Recommend
Managing one or more machine connections is an excellent job that's done by Remote Desktop Manager. I am also fan of its tabbed interface, always updated artefacts, latest tools getting added and ease of the user at the centre of everything by RDM. Admin's help may be needed for initial install for non-privilege users.
