TrustRadius Insights for Datto SIRIS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Simple and Easy Interface: Users have found the interface of Datto backup systems to be simple and easy to navigate, without the need for extensive research or documentation. Several reviewers mentioned this positive aspect.
Fast Backups without System Slowdowns: Many users have praised Datto's backup software for its fast performance. They have specifically highlighted that backups are completed quickly and do not cause any system slowdowns during the snapshot process.
Great Price Point for Smaller Businesses: Some reviewers felt that Datto offers a cost-effective backup solution, especially for smaller businesses. They appreciated the price point of the product, which makes it affordable while still providing reliable backup capabilities.
I manage a fleet of Datto appliances (Siris, Alto, etc.) for our clientele. I make sure that our clients' servers/workstations backup on their regular schedule and resolve issues with those backups as they arise. The Datto appliances serve as our clients' backup (business continuity) and disaster recovery repositories. The appliances test the backups to confirm that they are solid and sends these backups offsite to Datto's Cloud to ensure that if anything happens locally the data is still available. The appliances and Datto Cloud also allow for the virtualization of backups in the case that a server encounters an issue and is taken offline.
Pros
Backup
File/Volume/Server Recovery
Offsite Backups for added data protection
Cons
Datto is constantly making improvements to their service, however, implementing needed changes sometimes takes more time than I like.
Likelihood to Recommend
Datto is well-suited for companies of all sizes. Of all of the backup services offered in the market, this is the easiest to set up, configure and use, in my opinion.
I tried to use the Alto device for unmonitored, automatic backups for a Legal Team that needed hourly backups for quick, virtual, bare metal restore in the case of a disaster.
Pros
Automated support with form letters.
Cons
Backups are unreliable.
Alto device requires hourly babysitting to monitor.
Terrible technical support that contradicts each other every time I call.
No automated emails when backups fail.
Likelihood to Recommend
I think Datto is an appropriate choice if you have an IT team that is used to monitoring everything manually with MSP dashboards and the like and so can notice failures manually. They are not good if you want to only get notifications via email or text when the backup fails and not think about it the rest of the time.
We use Datto SIRIS BCDR products at several of our MSP clients. It is a Business Continuity & Disaster Recovery appliance; in short it provides on-premises and cloud backups of critical servers, data and applications, and allows rapid recovery & virtualized on-premises or cloud recovery, in the event of an outage, data deletion, or disaster.
Pros
Extremely simple to deploy
Rock solid backup and recovery
Extremely fast recovery
Built-in verification and testing of recovery points
Cons
Higher priced than most competitors, but also a better value
Likelihood to Recommend
Datto SIRIS BCDR is extremely appropriate at small and medium businesses with on-premises servers that need to be protected. It is not appropriate at businesses with no on-premises servers.
In our organization we use Datto personally for our company and we also resell them to our customers. Datto addresses our backup needs. With having Datto we no longer have to worry about losing data should a device go down and not come back up. We also like providing this encouragement to our customers.
Pros
Datto makes the backup process simple and streamlined.
The portal is very easy to navigate and makes managing devices very easy as well.
Cons
Sometimes the customer service/helpdesk is not always helpful
Likelihood to Recommend
Datto is well suited for pretty much any company that keeps their data on a device of any kind (computers or servers). At any time a device could go down and not come back and having that peace of mind that your data is safe and backed up is hard to beat.
Of the supported clients, only one uses Datto. However, they are smaller and the more commonly used solutions were out of their price range. Datto offered a great backup solution that also fit their budget. In our experience, it worked very well and kept consistent backups without any problems. We never ran into any backups problems causing backup chains being lost. It has been quite solid.
Pros
The interface is simple. It is easy to navigate around and figure out how to accomplish tasks without the need to research documentation.
Backups are fast. The snapshots the system takes don't take very long to do and no slowdowns were detected during this process.
The price point is great for smaller businesses based on what it offers. It is an easier sell for smaller companies and it does offer a good backup solution for the cost. Not having backups should not be an option, and this will help those companies get something every business should have.
Cons
In the past few months, logging in locally to the device was no longer an option. This isn't necessarily a bad thing. But, it could pose management issues if there was an internet outage of connection issue, and the device had to be accessed. We haven't tested this out since the change, so this might not even be the case.
Likelihood to Recommend
Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.
We have about a dozen clients running Datto Siris and Alto. These are being used to backup servers and workstations for these clients.
Pros
Fantastic UI
Excellent verification with screenshots
Cons
Extremely expensive
Less control for the technician; if there is a problem we have to contact support
Likelihood to Recommend
Datto is great if you just want something to work (for the most part) and don't want to roll your own backups and don't have datacentre capabilities. The UI is very friendly and it is easy to figure out. The account management team was very easy to work with as well. Datto has seemingly figured out the MSP ecosystem very well.
We resell Datto for backup and disaster recovery services to our customers. They are our main vendor for backups. We also use it internally to protect our own server. It addresses issues of both simple file recovery as well as full disaster recovery scenarios.
Pros
Datto is quick and easy to use.
Automated verification of backups.
Cons
Support has gone downhill a little bit as they have grown.
I don't really have any other cons.
Likelihood to Recommend
Datto is extremely well suited for MSPs who manage a lot of different clients. It is very well suited for small to medium businesses, but might be less appropriate for large enterprise organizations.
VU
Verified User
Technician in Information Technology (1-10 employees)
Datto is being used as part of our backup and disaster recovery solution. It takes image-level backups of our servers, and in the event of an issue, we can virtualize right on the appliance, export to VHDX files (others are supported as well), or virtualize in the cloud should the appliance be compromised.
Pros
Datto has a decent platform for backups.
The whitepapers they supply to partners are nice.
Hardware has historically been well built, but the price is high.
Cons
Customer Support.
Agent deployment.
Support Documentation.
Likelihood to Recommend
We have had a few situations where we were in a disaster situation, and their support wasn't there for us. We had to figure it out on our own essentially. Also, their price points compared to their competitors are high. We also feel since a few acquisitions, they have done, and support/service has gotten even worse.
Datto is an onsite appliance that provides complete failover should something happen to a server. I have lost files I use on my workstation that is saved on the server, and within minutes was able to have the corrupted files pushed back to the server from the Datto. Depending on the size of Datto a client goes with, they can provide coverage for a single server or a server with multiple VM and other workstations, if so desired.
Pros
Datto is an "All-In-One" failover protection for someone's business. It gives the owners peace of mind, as it backs up every piece of data housed on a server and stores that image, not only locally, but in the cloud as well.
I have recently seen where a Client lost their server to a Motherboard failure, and actually forgot they had Datto, and upon calling us for a 911 fix we simply logged into their Datto and spun up a Virtual Copy of their Server before it crashed, and they were able to continue with their business for a few days like nothing had happened while we got their physical server back online. That is what is meant by Business Continuity.
Datto is easy to set up and deploy. They create a "Mirror" image of a covered device (usually a server) every hour, and at the end of the day will send the latest image to the cloud for Offsite Backup.
Cons
Cons: If you go with the smallest Datto appliances, we have experienced some of these units overheating, as I do not believe they have a built-in fan. Fixing this usually requires moving the device where it can get better airflow. They are usually housed next to a server, but you have to keep in mind servers like other desktops have built-in fans, so even though the computer can take the room temp, a small Datto device may not find it so doable.
My only other Con with Datto would be that at this point in time they are in the process of redoing their accounting, so with the invoices I used to get, it was very easy to validate charges, while the "new system" has all our appliances on multiple invoices to go through to validate correct charges.
I can't think of anything else to put toward a Con for now.
Likelihood to Recommend
No question about it-- if you have a business with employees, you need a backup solution, and there is none better than Datto. If your business has a computer or server that houses data that you rely on for day to day operations, you need Datto. The costs businesses face of being hit with a virus, human error, act of God, server issues, power outages, or even unexpected updates versus the cost of Datto, is a no brainer. Just think what your company would lose if it couldn't access its data for an hour, a day, or a week. In today's marketplace, simple backups with tape drives or external drives are not good enough and provide absolutely no failover should the server go offline for whatever reason.
