Cvent Passkey Administrative and Support Services Reviews & Insights

Score10 out of 10

35 Reviews and Ratings

Community insights

TrustRadius Insights for Cvent Passkey are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Streamlined Rooming List Process: Many users have praised the system for its streamlined rooming list process, stating that it allows for easy access to rooming lists 24/7. Several reviewers appreciated how this feature saved time by eliminating the need to send updated rooming lists.

Valuable Integration with Passkey Licensed Hotels: The integration with hotels that have a passkey license has been seen as a valuable feature by many customers. They appreciate the seamless connection between the system and these hotels, which enhances their overall experience and simplifies event management.

Quick Snapshot of Event and Real-time Access to Data: Users have found great value in how the system provides a quick and easy snapshot of the entire event, making it effortless to understand at a glance. Additionally, real-time access to event data has been highly regarded as an important feature by multiple reviewers.

Cvent Passkey Reviews

5 Reviews

Administrative and Support ServicesOutsourcing/Offshoring1Events Services4

Passkey

Rating: 7 out of 10

Incentivized

December 30, 2020

Use Cases and Deployment Scope

As a third party meetings & incentive planning company, we use [Cvent Passkey] to manage housing blocks in real time across numerous events.

Pros

Ease of use
Real time information

Likelihood to Recommend

Being able to make changes and updates rooming lists without having to contact the venue each time is helpful. Generally works best for larger events or events without constant changes.

Verified User

Project Manager (Events Services company, 1001-5000 employees)

Vetted Review

10 years of experience

PASS over the KEY to success!

Rating: 8 out of 10

Incentivized

March 19, 2020

Use Cases and Deployment Scope

Passkey is used by our event and meeting management team to manage room block for meetings that we host. It helps ensure the correct people get into our block, and the dashboard is used to run reports on the reservation lists in real-time. It addresses the problem of getting reservation lists quickly and editing reservations on our own.

Pros

Customized guest experience when booking rooms.
Real-time ability to view event data.
Customized room block web page.

Cons

Integrate Passkey within the registration page while registering.
Mobile app for admin management.
A bit time consuming to set up, but once its set up it is great.

Likelihood to Recommend

Best suited for large conferences with multiple hotels, not as appropriate for 1 hotel options with set check-in and check-out dates. We have used it when we are doing registration for our large congress meetings, with multiple hotel room blocks to ensure that we do not go over out room block, but also so that we do not have attrition. We do not use it for small meetings where we only have 1 room block at 1 hotel. This would not be time-sensitive, as it takes a while to set up Passkey.

Verified User

Consultant in Product Management (Events Services company, 201-500 employees)

Vetted Review

Passkey - don't pass on it!

Rating: 9 out of 10

Incentivized

March 10, 2020

Use Cases and Deployment Scope

We use Cvent Passkey to track our hotel blocks and I have have a great experience with it. We track to see if we are close to filling our block or if we are going to hit any attrition. I use it as the Event Manager and share the pick up reports with the rest of my team. It addresses the problem of knowing how many rooms we have filled in our hotel block.

Pros

Real time tracking
Analysis by demographics
Organized and easy to use

Cons

Dedicated Passkey rep

Likelihood to Recommend

Everyone should be in the know of how their hotel blocks are tracking.

Verified User

Manager (Events Services company, 1-10 employees)

Vetted Review

4 years of experience

Very satisfied user!

Rating: 9 out of 10

Incentivized

February 12, 2020

Use Cases and Deployment Scope

Passkey is used by our events department to manage our room block for events we hold. It helps ensure the correct people get into our block, and the dashboard is used to run reports on the block pickup rate and reservation lists in real-time. It addresses the problem of getting reservation lists quickly and editing reservations on our own.

Pros

Visual representation of room block data.
Real-time ability to view event data.

Cons

We would like the opportunity to separate room blocks in the dashboard as some of our events have separate ones, and the visual reports can't be separated currently.

Likelihood to Recommend

It is a perfect tool if you're looking to make the process of booking a room more seamless after your attendees register for your event. We have had issues with people registering in our room block but attending other events happening in the city at the same time, and this has really helped that issue.

Kathryn Loops

Manager, Meetings & Events at National Stone, Sand & Gravel Association (NSSGA) (Events Services, 11-50 employees)

Vetted Review

1 year of experience

View profile

Worth it if you spend a lot of time manually managing hotels!

Rating: 7 out of 10

Incentivized

January 17, 2020

Use Cases and Deployment Scope

We host almost 2,000 people for an event, for which about 2/3 require hotel rooms. We used to manually manage room assignments and passing credit card forms through a secure site. We now started using Event Passkey, allowing us to connect directly with the host hotel, and guests can choose their stay, add shoulder stays, input their CC information more securely while freeing up hundreds of hours of our employee's time.

Pros

Room management
Reporting

Cons

Bit time consuming to set up.
Doesn't work with every hotel so not consistent experience.

Likelihood to Recommend

If you're only having a small block of guests, it may not be worth the effort, but when you have a more complex event set up -- hundreds to thousands of people where there's an option for people to pick multiple room nights, have some nights comped while other nights cost or shoulder stays it comes in handy.

Rachel Sigley-Cantalupo

Senior Brand Marketing Manager, North America in Marketing at Tata Consultancy Services (Outsourcing/Offshoring, 10,001+ employees)

Vetted Review

1 year of experience

View profile

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