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Cvent Event Management

Score9.2 out of 10

493 Reviews and Ratings

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What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.

Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Cvent Event Management has to offer, as determined by TrustRadius' reviewers.
Based on 493 ratings of Cvent Event Management's features
View all features

Top Performing Features

  • Audience polling

    Presenters can ask for audience input.

    Category average: 9.2

  • Q&A

    Attendees can ask questions during the presentation.

    Category average: 8.9

  • Confidential attendee list

    Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

    Category average: 8.6

Areas for Improvement

  • Mobile Application

    A dedicated app for iOS and/or Android.

    Category average: 7.9

  • Responsive Design for Web Access

    Web design aimed at producing easy-to-read sites across a range of different devices.

    Category average: 7.8

  • Dashboard / Report / Visualization Interactivity on Mobile

    In-app dashboard reports and data visualization.

    Category average: 7.6

Reviews

What users are saying about Cvent Event Management.
View all reviews

Cvent Review

Incentivized
Kyla PaulsenView profile
Senior Operations Manager at YPO (201-500 employees employees)

Use Cases and Deployment Scope

We are using Cvent as our single source of truth for all event data. We're a large organization with over 400 employees and we're producing over 600 global events annually, with thousands more at the local and regional level. Cvent is critical to creating data consistency and clearly defined parameters that everyone in the organization must follow.

Pros

  • The meeting request form
  • Attendee data collection
  • Websites and agendas

Cons

  • Cross-event reporting for a large volume of events
  • Cross-event feedback metrics for a large volume of events

Return on Investment

  • Data consistency via the meeting request form
  • Consistent reporting
  • Consistency of website/branding/etc

Usability

Other Software Used

Salesforce CMS, ClickUp, Smartsheet, Qualtrics XM for Strategy and Research

First Timer Big Expectations Great Experience

Incentivized
Stacey JamburaView profile
Program Implementation in Professional Services at Apex Service Partners (10,001+ employees employees)

Use Cases and Deployment Scope

I am the sole person in charge of planning and implement all internal events, trainings, annual summits, quarterly meetings, and more. I'm using the platform to streamline my process and get back more time to focus more on the overall content and attendee experience and less on the small details that could be automated.

Pros

  • Building the registration process out for attendees
  • Tracking registrations
  • Building an event website

Cons

  • The navigation between sections of the platform are not as intuitive as I would like and it's taken me some time to figure out where to find everything because things feel buried
  • Enhancing the badge template creation to make it easier to build and brand
  • More website template options and widgets

Return on Investment

  • Better registration tracking
  • More employee engagement with events
  • More yet to come - we're new to the product!

Usability

Other Software Used

OptiSigns, Goody

Cvent Event Management - Stay on top of your events

Incentivized
Ginger Garner
Director at College Board (1001-5000 employees employees)

Use Cases and Deployment Scope

Cvent Event Management allows us to capture event attendance and possible sales leads through its integration with Salesforce. It also allows the event management team to arrange logistics in an orderly way by collecting attendee information in a centralized location. Additionally, the reporting feature and its available customization creates a clear way to report on event statistics and data.

Pros

  • Organize attendee data
  • Report on event statistics and data
  • Provide Salesforce integration for sales leads

Cons

  • Event transparency among non-Cvent account holders but event stakeholders
  • More intuitive document library preferably at the user level; not account level
  • More intuitive language around the program features

Return on Investment

  • Easier to manage the quantity of events during the year with a consistent software system
  • Visibility of event efficacy with the cross-event reporting
  • Tracking event analytics by event type

Usability

A visionary company with a powerful platform literally leading their space

Incentivized
Verified User
Executive in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

Cvent Event Management is our primary hybrid event platform. We run a large hybrid meeting annually with >100 livestreams and 200 total sessions. The Cvent Event Management app and Attendee Hub are indispensable tools for all attendees, both in-person and virtual. Because of our confidence in the platform and its tremendous functionality and configurability, we're utilizing it increasingly for smaller, mostly virtual, events throughout the year, as well.

Pros

  • Highly configurable, with a wide range of options for virtual, in-person, and hybrid events
  • An optimal blend of functionality with ease of use, including a strong and well-communicated road map
  • Pragmatic yet visionary incorporation of AI for enhancing event building, production, and attendee experience
  • Robust and reliable, particularly given the complexity of the underlying architecture

Cons

  • Growth emphasis seems slanted towards trade shows and events vendor integrations (less so on educational/attendee features)
  • Because of rapid incorporation of new functionality, documentation can lag behind the current platform
  • Complexity is growing, so the platform requires a significant investment of time and coordination to fully leverage

Return on Investment

  • Flexibility in configuration enables strong ROI by balancing costs with specific business needs
  • Pricing by attendee (instead of event) enables us to scale costs with event size, encouraging increased utilization for increased aggregate ROI

Usability

Other Software Used

A2Z Events by Personify, FogBugz, Clowder, Govenda, BILL, New Relic

Non profit review of Cvent Event Management

Incentivized
Verified User
Director (1-10 employees employees)

Use Cases and Deployment Scope

We used Cvent Event Management for our registration platform and for our mobile app for a few years. The registration product is good, but extremely expensive. The mobile app is not as good and there are better and more affordable options available. We have two large conferences a year and Cvent Event Management tracks registration, payments, we have a different registration path for our members and can have different email confirmations.

Pros

  • Streamline registration process
  • Track payments
  • Reporting

Cons

  • Pricing structure
  • Reporting
  • Ease of use/intuitiveness of the product

Return on Investment

  • Product is useful and can take work off of someone's plate
  • The ROI wasn't there for us - too expensive

Usability

Alternatives Considered

Swoogo

Other Software Used

Swoogo

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