TrustRadius Insights for Custify are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Well-organized and easy-to-navigate dashboards: Reviewers have praised the software for its well-organized analytics and customer properties dashboards, which are easy to navigate. This feature has been mentioned by several users as a standout aspect of the software.
Good automation features with integration capabilities: Many reviewers appreciate the software's good automation features and its ability to integrate with other tools. This functionality has been highlighted by multiple users as a key strength of the software.
360-degree view of customer accounts: Users have expressed satisfaction with the software's 360-degree view of customer accounts, which includes tracking health scores, usage trends, and adoption rates. Multiple reviewers have found this comprehensive view of customer data to be valuable in managing their relationships effectively.
Custify Reviews
2 Reviews
Mid-sized Companies (51-1,000 employees)
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Custify is definitely used by the whole organization, from sales to product development. The biggest problem we use Custify for is churn management. We love that we can create a segment and use those created segments to keep track of absolutely anything. We can now look at the health scores of the accounts, 360 customer views, create playbooks, and much more, all in one system.
Pros
Playbooks
Health scores
Lifecycle
Custom tracking
Cons
Reporting: in development.
Likelihood to Recommend
It's a well-rounded software. They are best suited for SAAS companies looking to improve their Customer Success and Support services. Implementation is easy enough and the onboarding process is very personal. Their support is great and they are very receptive of feature recommendations. All in all, a great service for any SAAS company.
A lot of customer success products have great offerings, but it's rare to find a platform that gives you all of a client's health scores and lifecycles on one screen. You can see as many as you want. We're a team of optimists, so it's very easy for us to get caught up on the data points that do work in our favor, but this helped us get a more realistic view in a much simpler, less triggering way, and our whole team has come together to brainstorm ways to improve what wasn't working, which is now a much simpler process than it was before.
Pros
As many health scores as you want per account on one screen.
As many lifecycles as you want per account on one screen.
Lots of health history information per client on one screen.
Very easy usage for team collaboration.
Cons
Missing a global revenue dashboard.
Likelihood to Recommend
This is a good product for teams that are willing to look at reality in the eye and then do something about it. Don't use it as an opportunity for a blame game, but rather come together as a team and get stuff done. This is a really good product, and it's been getting better, with better features, in the time we've used it. Our team loves it and we're seeing important revenue contributions to the organization now that we started implementing the game plan we developed based on the data.
