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CrazyCall

Score8.7 out of 10

3 Reviews and Ratings

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What is CrazyCall?

CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects.

CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue or reschedule calls automatically. CrazyCall also lets users choose phone numbers from over 60 countries, so they can always appear local to leads and clients.

Companies can add users to their account and monitor their team’s progress with live call listening and dashboards. Additionally, they can use call recordings to evaluate and enhance the quality of every conversation. Real-time reports are included with this solution.

CrazyCall’s Click-to-Call add-on enables users to expand and refine their contacts database. Users can use it to add phone numbers to a list as they browse the web, make and receive calls.

Categories & Use Cases

Media

Call panel delivers all key functionalities.
Interactive creator lets you assemble and edit scripts.

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Key Features

Learn about the best (and worst!) features CrazyCall has to offer, as determined by TrustRadius' reviewers.
Based on 3 ratings of CrazyCall's features
View all features

Top Performing Features

  • Call forwarding

    Forwarding of calls to the appropriate agents.

    Category average: 8.2

  • Click-to-call (CTC)

    Allows one-click calling for agents.

    Category average: 8.6

  • Predictive dialing

    Dials multiple numbers at once and connects the salesperson if a live speaker answers.

    Category average: 8.7

Areas for Improvement

  • Historical reporting

    Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

    Category average: 8.5

  • Live reporting

    Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

    Category average: 8.6

  • Customer surveys

    Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

    Category average: 8.1

Reviews

What users are saying about CrazyCall.
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Telephone system that marks a before and after in your relationship with customers.

Guzman RuizView profile
Recursos Humanos in Human Resources at Murcia Frontend (501-1000 employees employees)

Use Cases and Deployment Scope

CrazyCall is a seamless phone system that helps us reach potential customers getting better results and working efficiently, it provides solutions to make hundreds of calls with an automatic dialer reaching customers with a single click, it is a calling solution that offers great features is visually pleasing secure and easy to use with quick start and smart call scripts for new agents.

Pros

  • CrazyCall provides detailed reports that help discover every little element allowing to optimize and improve efforts with affordable calling rates with international numbers with call transfer and call monitoring, it is a solution that helps with the growth of the company allowing to connect with customers in any corner of the world.
  • It is a call center solution that allows interaction with customers from anywhere, managing calls with ease, enjoying comfort in the processes for being safe and progressing satisfactorily, demonstrating professionalism.

Cons

  • CrazyCall is a real-time calling solution that provides a quality service with excellent features and call routing options where the guarantee of a unique experience comes first, an excellent tool that facilitates communication with customers, saves time and increases collaboration.

Most Important Features

  • CrazyCall is an online calling solution that has marked a great change in how we serve our customers, it has marked a before and after growth in the quality of services that we now offer. saving time, money and it is of great help when the work overflows the unique experience of our clients who have even highlighted it is the best we can receive.
  • CrazyCall has had a positive impact on our organization thanks to its features and excellent services, now we make better decisions and errors have decreased both the agent and customer experience grows more every day. we feel love and gratitude with CrazyCall.

Return on Investment

  • It offers a wonderful service to manage calls, saving time and offering an excellent service, saving costs, it drives sales and the positive results in our organization are notorious.

Alternatives Considered

Ytel, Amazon Connect and Cisco Finesse

Other Software Used

Cisco Finesse, Amazon Connect, Ytel

With CrazyCall we are able to communicate seamlessly with our customers

Incentivized
America CastañedaView profile
Division Sales and Marketing Manager in Marketing at American Residential Services (5001-10,000 employees employees)

Use Cases and Deployment Scope

This software offers a multichannel tool that is indispensable for good and fluid communication with all customers and suppliers of our company. It allows us to enter frequent customers and suppliers in the database and thus identify them in the communication channels, achieving a more personal interaction with the customer.

Pros

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

Cons

  • The interface is a bit complicated, but once you get to know it well you can work smoothly.
  • Some emails were getting to the spam box and that slowed down the flow of communication with some clients.
  • Sometimes the system freezes and the software feels heavy.

Most Important Features

  • It has an omnichannel system that maintains fluid communications between the client and the agent.
  • It has efficient historical reports, where it indicates the trends and which are the most active hours of the calling system and which are the hours with low traffic.
  • The call recordings are of high quality, they can be heard perfectly, without inconveniences or interruptions.

Return on Investment

  • The learning curve is a bit long, so we had to train our staff to be perfectly trained to use this software. The work improved quickly after learning the system, which allowed us to serve more customers in less time.

Improve your quality and quantity of calls

Incentivized
Adam MontgomeryView profile
Energy Efficiency Consultant in Engineering at SEMCO (51-200 employees employees)

Pros

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.

Cons

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.

Return on Investment

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Alternatives Considered

Kixie

Other Software Used

Dropbox, Insightly, Hatchbuck

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