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CrashPlan Information Reviews & Insights

Score7.7 out of 10

151 Reviews and Ratings

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Community insights

TrustRadius Insights for CrashPlan are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.

Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.

Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.

CrashPlan Reviews

13 Reviews
InformationComputer Software7Telecommunications1Publishing3Information Services2

CrashPlan

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I use CrashPlan as a cloud backup solution for my business.

Pros

  • The data is encrypted in transit using a custom encryption key
  • CrashPlan allows for inexpensive unlimited storage
  • It allows you to configure the number of versions of a file that you'd like to keep

Cons

  • CrashPlan provides limited access to downloading your data. To restore even small amounts of data you need to request that they send you your data using a hard drive. This is terribly inconvenient. I've read that you might be able to adjust this setting, but I have not located that setting.
  • On one or two occasions I've had to re-install the software as I was getting errors regarding the UI being able to connect to the service.

Likelihood to Recommend

Overall, for the price of the service and the amount of data that you can backup, I think the service is great. It provides peace of mind knowing that my data is stored securely in the cloud.
VU
Verified User
Partner in Information Technology (Computer Software company, 1-10 employees)
Vetted Review
CrashPlan
3 years of experience

Why I've been loyal to CrashPlan for many years - and more to come

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

CrashPlan is used across the whole organization. Every employee has it installed on their laptop and we also have it installed on some some servers to back up their data files. Most employees are remote and CrashPlan allows us to back up everyone without having to host our own backup server.

Pros

  • Crashplan backs up everything with ease. By default it starts backing up your user profile without even having to configure it, and thats enough for many people to get up and running right away, but it is highly configurable if you want.
  • Restoring files is pretty effortless as well. Easy to browse to the file(s) you want, choose a point in time if you want, and restore. Viola!
  • Versioning is a great automatic feature as well. Many of my users have taken advantage of restoring a previous version of a file they've mistakenly overwritten.
  • Being able to backup to multiple destinations is great too. You can connect your own storage, choose it as a destination and it starts using it. The local destination backup option makes restoration of large data much quicker.

Cons

  • Their version 5 client is almost too hands off. While one can appreciate the simplicity and cleanness of its design, I often prefer to get under the hood right away.
  • I wish they would make it easier to open the client from the system tray in version 5. In previous versions you would just double click the icon. Now it takes 3 clicks to expand the tray icon, open the settings and choose to open the actual application.
  • Sometimes destinations are offline when you need to restore, and usually at the worst time. We use CrashPlan to restore data for laptop replacements, and there are times when the destination is offline and you have to wait a while for the restore option to be available.

Likelihood to Recommend

CrashPlan is a reliable, easy to use but very configurable data backup solution. It is an ideal choice for backing up users' data and even files on a file server, and not having to worry about tapes or other mediums. It's appropriate for anyone that needs to ensure their users' files are safe from everything from accidental deletion to ransomware. It is not a solution for bare-metal restore or for backing up/restoring individual database records since there are no agents that go along with it.
AR
Alan Richtmyer
Senior Manager, IT & InfoSec in Information Technology at Achieve3000 (Computer Software, 201-500 employees)
Vetted Review
CrashPlan
6 years of experience
View profile

CrashPlan - An excellent decision.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Crashplan has been implemented in our organization globally as a corporate backup solution. This addresses a number of business requirements in regards to assisting users with data recovery as well as having data available for legal compliance. With Crashplan we have been able to have a great deal more control over fulfilling our data backup requirements than other products we've tested or implemented.

Pros

  • The installation and upgrade process of the server has been one of the easiest implementations I've been a part of.
  • The ability to lockdown options to ensure that our business requirements are met for compliance.
  • The support structure is top notch. Highly responsive and knowledgeable.

Cons

  • Some functionality is not available when implementing the cloud solution vs the on premise.

Likelihood to Recommend

With remote employees, CrashPlan allows us to build out a computer locally, restore data that has been backed up, and then deliver the machine to the user. This allows for minimal downtime for a user who is upgrading.

Another scenario is that data can be backed up and put on legal holds allowing for our legal department to control for any issues.

KB
Ken Bailey
Senior Desktop Engineer in Information Technology at Pegasystems (Computer Software, 1001-5000 employees)
Vetted Review
CrashPlan
1 year of experience
View profile

Give your IT department a break

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We have distributed employees including Home Office users and also part time freelancers. We are too small to allow break downs. Our philosophy is to make users self sufficient. CrashPlan helps us to achieve this for notebooks, mobile devices.

Pros

  • Self Service 100%
  • You can use restore anything anywhere in the world - go to the next Apple/PC store, get a new machine and simply sign on to your CrashPlan Account.
  • File History ! Just love it ! Once needed an older PowerPoint as I deleted some slides. A few clicks in the App and the version was restored on the desktop.

Cons

  • Backup initially can take a long time ... Incremental is good.
  • Look & Feel between Mac, WINDOWS, iOS, Android could be a bit more harmonized.
  • Get closer to the System Files, Profiles so users get as much restored as possible without the need for JAMF or else.

Likelihood to Recommend

Almost no reason why not to use CrashPlan. Maybe if all users are only on a local LAN and you want to use a simply NAS storage and no remote users and no MAC users ... OK, then CrashPlan has too much to offer.
FC
Frank C. Pieper
Managing Partner in Corporate at netextend GmbH (Information Services, 11-50 employees)
Vetted Review
Reseller
CrashPlan
2 years of experience
View profile

Crashplan is Great!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use crashplan to create a constant backup of all of our users' files. It's been extremely helpful when it comes to restoring machines, putting out new machines, and grabbing files if need be after an employee leaves the company. It's extremely user friendly and easy to manage.

Pros

  • User Friendly
  • Easy to manage
  • 100% Uptime

Likelihood to Recommend

Crashplan is really useful in any environment with important data. I wouldn't use it for one or two users and/or if you're backing up data locally.
DB
Daniel Bolens
Desktop Services Specialist in Information Technology at JAMF Software (Computer Software, 501-1000 employees)
Vetted Review
CrashPlan
2 years of experience
View profile

CrashPlan: The best end point backup.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our clients in house (the whole organization) are extremely satisfied which makes our IT staff happy. The gut dropping feeling of data loss is no longer around with Code42 being rolled out in our org. Their infrastructure and interface is simple and easy to use on both sides (end users and admins), and can't imagine life without it now.

Pros

  • On-site/Off-site backup
  • Restore of data
  • monitoring of company data movements

Cons

  • Log gathering can be tricky for end users if needed

Likelihood to Recommend

Liquid damaged computer from an end user that has no data recoverable. This used to be an issue before CrashPlan. Now with the ability to restore and recover data from the cloud, it makes it simpler and easier for IT staff to help support their clientele in house to make sure their data is safe.
VU
Verified User
Technician in Information Technology (Computer Software company, 501-1000 employees)
Vetted Review
CrashPlan
1 year of experience

Backup without the headache

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use CrashPlan to provide end-point backup for all of our mobile users.

Pros

  • Backup end-point machines
  • Auto Update
  • Feature parity across multiple platforms

Cons

  • Difficult to discern what documentation pertains to what platform

Likelihood to Recommend

Better for workstations, not really meant for servers.
JS
Jason Sievert
Infrastructure Manager in Information Technology at InterplX Expense Management (Information Services, 11-50 employees)
Vetted Review
CrashPlan
7 years of experience
View profile

My Crashplan Experience

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It's a really great solution for computer backup on either cloud or hybrid solution. I can sleep easier because even if there a virus or hardware failure, my users will not lose any data. If a file is deleted or a bad change is made to it, my user can revert it themselves. The self service nature of crashplan is great.

Pros

  • When the deployment is finished, you can forget about until you need it.
  • The fact that the user can recover the data themselves is also a time saver.
  • It's also a great protection againt ransomware.
  • The Bandwidth management is also great.
  • The backups are encrypted.
  • My users can recover data themselves.

Cons

  • The client uses a lot of memory. For this kind of app it's essential to have a low memory footprint.
  • A lot of small files can make the app behave slowly.
  • The de-duplication could be improved. It's better on Windows 2012 R2.

Likelihood to Recommend

I believe that crashplan is really good on a normal computer. It may be less [suited] on our developers' computer as they don't play with the settings because they have a lot of small files. We tried it on a few servers and our tests were not conclusive.

It's very well suited for the computers of our sales and marketing teams who travel a lot.
SL
Samuel Laflamme
Spécialiste TI in Information Technology at Coveo (Computer Software, 51-200 employees)
Vetted Review
CrashPlan
2 years of experience
View profile

CrashPlan, puts the power of file restores in your USERS hands!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Crashplan is used through the entire organization, from backing up desktops and servers to local SAN storage and offsite data. It addresses the need for local desktop backups and offsite DR.

Pros

  • User Self Restores
  • Active Directory Integration
  • Local and Offiste Backup
  • You own the encryption keys
  • Multi-Server, Multi-Node configurations

Cons

  • Locations for Training

Likelihood to Recommend

Crashplan is ideal for the SMB companies looking to start off with something relatively simple and easy to manage. It scales into the enterprise with the same simplicity and ease of management.
MS
Michael Stepetic
Senior Systems Engineer in Information Technology at Rocket Fiber (Telecommunications, 11-50 employees)
Vetted Review
CrashPlan
1 year of experience
View profile

CrashPlan review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are currently using CashPlan across the company. It will solve all the problems with hard drive failures, virus [detection] and will make the process easier for users who are getting a computer replacement since we will just need to re-download the data that has been already backed up.

Pros

  • Backs up silently
  • Doesn't take too much computer resources to run, making it run really smooth
  • User interface is really simple and easy to use

Cons

  • The text color use in the user interface log in screen could be changed to a dark black instead of grey, making it easier for users to read it.

Likelihood to Recommend

When rebuilding a new machine, CrashPlan makes it easy to re-download the data onto the newly imaged machine.
DM
Daniel Marcelino
Technical Support Analyst in Information Technology at IDG (International Data Group) (Publishing, 10,001+ employees)
Vetted Review
View profile