Copper Manufacturing Reviews & Insights

Score5 out of 10

61 Reviews and Ratings

Community insights

TrustRadius Insights for Copper are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and User-Friendly UI: Multiple users have praised Copper's UI for being beautiful, easy to navigate, and straightforward. They found it intuitive and didn't require extensive training for their team.

Seamless Integration with Gmail: Many reviewers appreciated Copper's integration with Gmail and Chrome extension. It automatically tracked and updated prospect and lead activity in the CRM, streamlining data entry and keeping them up-to-date on sales activities.

Effective Sales Process Tracking: Several users highlighted Copper's ability to track sales processes, customer interactions, and integrate with other tools. They found this feature beneficial for analyzing won and lost revenue among their sales teams.

Copper Reviews

3 Reviews

ManufacturingAutomotive1Consumer Goods1Computer Hardware1

GREAT for a small business sales org

Rating: 9 out of 10

Incentivized

July 11, 2025

Use Cases and Deployment Scope

Copper has been so incredibly convenient and made my work flow so efficient. The direct integration and seamless capabilities are flawless. It’s not confusing to use and the user interface is pleasing. The only thing I may recommend is being able to reply to emails that I wasn’t tagged or included on within the app or extension. The other thing that would also be helpful is an iPad integration but I know that’s more of an apple hardware issue. It’s been so great!

Pros

The integration with gmail
The bulk email functionality
Task reminders
Auto populating info for companies and people

Cons

Not being able to reply on emails i wasn’t included on
Completed tasks not being erased
Having a copper home page

Likelihood to Recommend

It’s so good for basic sales tasks I’ve recommended it to some of my colleagues who are running their own small businesses or small sales orgs. Its simple enough and allows you to add more complicated functionality as needed. The task reminders are great for busy people or people who need to keep an eye on lots of moving parts

Verified User

Representative in Sales (Consumer Goods company, 1-10 employees)

Vetted Review

Started out strong, but dropped off a cliff when asked to cancel

Rating: 1 out of 10

Incentivized

January 4, 2022

Use Cases and Deployment Scope

I selected Copper based on its integration with other sales automation tools like Reply.io. Seemed like a great fit based on the native Google integration. A good product, but turned out was not a fit for what we were looking for. I canceled the service back on 11/19/21 - and I was charged again in December. I have emailed customer service 4 times asking why the additional charge and asking for a refund. I did get an email that it would be escalated but nothing after that. There are other reviews with similar experiences. Too bad as it is a nice CRM - but if this is the way they treat customers who try to leave, it's pretty slimy....... Since they won't respond to my 4 emails, I have to do chargeback in order to get my money back

Pros

Google Integration
Clean interface - easy to use
Native Marketing Tools - very helpful

Cons

Horrible Customer Service
Cancelation is deceptive -cant just cancel -they dont let you go

Likelihood to Recommend

Good starter / mid-sized CRM. I moved to this from Zoho. - the Gmail integration is a nice touch, but most CRMs have that today

Verified User

C-Level Executive in Corporate (Computer Hardware company, 1-10 employees)

Vetted Review

1 year of experience

Bad copper experience - RUN and don't make a big mistake

Rating: 1 out of 10

Incentivized

November 29, 2021

Use Cases and Deployment Scope

I used Copper mainly to organize my inbound leads (that were generated from my website). More like a sales tool than a marketing tool.

Pros

Sync with Gmail.

Cons

Integrations.
Automations.
Email Marketing.
Reading Confirmation.
Support.

Likelihood to Recommend

Inexisting Support (that answers partially to all our email), extremely poor integrations (budget at least $200 zapier sync every month), limited features (have to buy at least 3 other tools to make it work properly). RUUUN !!!

Emile Sautet

CEO (Chief Executive Officer) in Sales at Brumaire (Automotive, 1-10 employees)

Vetted Review

1 year of experience

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