TrustRadius Insights for ContractWorks, An Onit Product are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Powerful E-sign Feature: Users have consistently praised the product's powerful e-sign feature, which they find to be highly effective and seamlessly integrated with the management system. Many reviewers have mentioned that it has significantly improved their document signing process.
User-Friendly Interface: Numerous reviewers have expressed their satisfaction with the user-friendly and intuitive interface of the product. They appreciate how easy it is to navigate and use, making it effortless to teach others. The intuitive design has been particularly helpful for new users in quickly adapting to the system.
Unlimited Document Storage: Reviewers highly value the unlimited document storage feature, as it allows them to store a large volume of documents without any limitations. This ensures that they can easily manage all their files in one centralized location without worrying about storage space constraints.
Our company uses ContractWorks as our contract database. It is extremely user-friendly and allows for easy access and organization across different departments within the company.
Pros
User-friendly with training tools and webinars.
Responsive customer support.
Effective search tool to quickly navigate through documents.
Cons
A lot of manual entry needed when utilizing the e-signature function.
Likelihood to Recommend
[A] user-friendly platform that allows multiple users to store and organize documents across various departments within the company for easy access. [A] tagging feature is a helpful tool in sending reminders for upcoming renewals, etc.
VU
Verified User
Professional in Legal (Retail company, 5001-10,000 employees)
We use ContractWorks to serve as an archive for executed agreements and supporting documentation, including employment agreements. We also use its approvals function to mediate our internal contract review process and to sign documents electronically. It is used by the administrative offices of this healthcare organization for all documents executed by the company. It has made managing our archive much easier, permitting text-based search of documents spanning several decades. This is a vast improvement on the simple directory folder we had in the past. Furthermore, electronic review, signature, and approval has significantly simplified the contract review process and permitted paperless review at any time on any device for our major stakeholders. It has been a game changer.
Pros
Ease of use/simple to teach.
Unlimited document storage.
Exceptionally helpful and prompt support.
Responsive developers.
Cons
Allowing changes to documents midway through approvals/signatures.
More sophisticated interface for searching in document text would be nice.
Some ability to restart agreements that have been declined by intermediate approvers would be nice also.
Likelihood to Recommend
ContractWorks is an excellent solution for any organization in our position: going from no contract management solution at all to one that is simple to use, easy to train on, and does the basics exceedingly well. The product is constantly evolving and adding new functionality that we have found very, very useful. Over the years since we adopted it, we have found that our users want more and more out of its functionality, and at times we have had to explain to stakeholders that there are limitations to this software (especially concerning changing the content of a document sent for review in the software itself, which cannot presently be done). It is very easy to manage user roles and permissions, and it's very easy to use the product from any kind of smart device.
More sophisticated users that use more sophisticated products already may find that the kind of robust in-software document editing/revision functions that some contract management products offer just isn't here, and that is true. There are reporting features here that are more than enough for organizations starting from scratch, but are probably limited for organizations looking for very granular information about their contracts. There is a significant time investment involved in tagging your contract database when it enters ContractWorks, although I suspect that is true for just about all products.
The price represents very good value for money.
VU
Verified User
Professional in Legal (Hospital & Health Care company, 1001-5000 employees)
