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ContactMonkey

Score6 out of 10

3 Reviews and Ratings

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What is ContactMonkey?

ContactMonkey tracks internal communications via email, and is a plugin for Outlook and Gmail.

ContactMonkey gives users the following capabilities:
- Track who opens emails, how many times, in what locations, and what email client or mobile device was used.
- Track who clicked the hyperlinks in emails (link to LinkedIn profile, company website, proposal, etc.)
- See Open Activities and Activity History
- Log a Call, Create a Task and Add an Event
- Create, Update or Close an Opportunity
- Create, Update or Close Cases

Categories & Use Cases

Reviews

What users are saying about ContactMonkey.
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ContactMonkey is a great low cost solution for Outlook 2016

Incentivized
Dan ShermanView profile
Sales Representative in Sales at ERP Integrated Solutions (51-200 employees employees)

Pros

  • Provides email open information
  • Identifies if an email has been shared and location the email was opened
  • Integrates nicely into HTML emails
  • Provides data regarding clicked links and most effective emails
  • Has a great search function

Cons

  • Salesforce integration seems unnecessary
  • Has refresh issues occasionally
  • Can cause slowing issues for Outlook
  • Doesn't have integration with Outlook.com/Exchange

Return on Investment

  • I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company
  • Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested.
  • My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense.

Alternatives Considered

yesaware, Pardot and Nimble

Other Software Used

Pardot, Data.com, LastPass

Great for contact management, analytics aren't go great.

Incentivized
Verified User
Analyst in Research & Development (11-50 employees employees)

Pros

  • Uploads information from business cards to your current contact database through your camera phone
  • Great resource for looking up people before meetings and doing other types of background research
  • Use information found on the internet to fill in information about your contact

Cons

  • It could allow for more business cards uploads per month.
  • It should automatically sync business accounts when individual accounts are updates.
  • More tips and resources on how to develop a good contact list would be nice.

Return on Investment

  • Segmenting list for higher click-through rates
  • Soliciting donations through emails campaigns
  • Collecting information about specific donors

Alternatives Considered

Constant Contact and Streak

Other Software Used

SAP Cloud Platform, LexisNexis Quicklaw, Thomson Reuters Westlaw

Usability