Insights from ClickUp Reviewers
Based on 59 verified reviews published in the last 18 months
Overview
Synthesised from 59 reviews | Last Published July 8, 2026
In TrustRadius reviews, ClickUp is primarily utilized as a comprehensive platform for project and task management, centralizing workflows and increasing visibility for diverse teams. Reviewers, often managing client projects, sales activities, or tech development, leverage its extensive customization and flexibility to tailor the platform to their specific operational needs, rather than conforming to predefined templates. This adaptability, combined with its function as a centralized hub, helps consolidate disparate tools and information, streamlining operations.
The platform delivers significant time savings, with 47% of reviewers reporting reductions in workflow management and report generation, contributing to increased team productivity and improved collaboration. However, users frequently cite desires for more robust third-party integrations and report concerns regarding the platform's speed and mobile application usability. Despite these areas for improvement, the overall sentiment indicates a predominantly positive impact on business objectives.
Pros
- Centralized project and task management across client projects and internal operations
- Extensive customization and flexibility for tailoring workflows, views, and fields
- Effective time tracking for resource utilization and reporting
- Clear dashboarding capabilities for progress and personal workload visualization
- Consolidates multiple productivity apps, reducing tech stack and app switching
Cons
- Desire for more extensive and customizable integrations with popular third-party tools
- Performance issues, including slow loading times and desktop application lag
- Mobile application usability and feature limitations require improvement
- Customization options within custom fields are perceived as needing more granularity
- Automation features could be more robust and expanded